★★★★★
based on 3850 reviews published
Latest neutral customer reviews
Supplement paid for fast delivery which arrived after everyone else's. I'm still waiting for reimbursement of the extra charges paid for priority processing.
The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.
An order that takes an extremely long time to arrive without any in-process information
Delivery time not respected
Order received very late on 06/06 with no advance notice of the delay.
Order finally arrived after more than a month. Products as ordered.
Practical, easy-to-use site. The team is always available and ready to help with any problem! The only drawback was a delay in production, so we didn't get the bracelets in time for our event.
The printing is not perfect. It's a shame, because the deadlines are great!
Quality of the fabric for the bracelets not top.... average rendering, I ordered thinking it was 1 'gros grain' fabric, I'm disappointed by the rendering. On the other hand, delivery times were respected.
Website
The color of the bracelet is different from the one we ordered
The production time is a little long
Shipping costs far too high
The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.
The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.
It took a long time to clarify the price due to different sizes and colors. Otherwise fine
My assessment is regarding the quality of the bracelet.
We will try to improve this point so that we no longer send disappointing products. Best regards.
Fast service and good quality
I placed an order for 200 bracelets, i.e. 20 plates of 10 and the numbers do not follow one another from the 19th to the 20th plate, judge for yourself plate n° 19 from 132281 to 132290 plate n° 20 from 833181 to 833190 . What talent...
Fine
Fast and efficient, too bad the font isn't respected.
Lack of relationship
Hello, I'm very worried about UPS shipping because it's extremely expensive for our budget. I don't know why you don't work with the post office... Thanks!
From my cell phone, it's not so easy to place an order with a billing address different from the delivery address. In the end, I put everything in the name of the delivery address, even though I was the one who paid and another person was delivered.
Delivery by UPS which leaves no notice of passage and which sends you by mail a dead link which informs you therefore nothing! The event having passed in the meantime, we lost our money, so we found something more serious and cheaper!
Good value for money, but the customization options are not respected.
I couldn't find a way to add a logo to the text on the bracelet. Very fast!
Delivered to a relay point without any notification, even though the package was to be delivered to the billing address.
A FEW scares about the delivery time. But the order arrived on time; communication is complicated. I sent an email as recommended by the operator, but it was never processed. So no addition on my bracelets as requested.
The bracelet is nice, but the color doesn't exactly match the one on the website.
The site is too basic, you can't see the preview of a personalized product and you only see the result once you've received the bracelets. it's a shame because the product is good.
I was supposed to be delivered in 2 to 4 days, but after a week I called (fortunately) to be told that my order would be delayed. In short, I was delivered after 2 weeks!
Ok for the site
Not easy to create bracelet No patterns available
Not enough product description, especially about how to close the bracelets; I chose the reusable ring by default;
Navigation is user-friendly, but when accessing the configurator, the cursor doesn't go to the text zone, and you try to click on the little square that indicates the text zone, when this isn't possible.
Average, fortunately the delivery error was quickly rectified.
An efficient and practical site
The bracelets (400) are splendid... Unfortunately, they don't come in the right size... Adult size instead of child size. This stops us in our tracks, and it's a real shame, because they're splendid!