/10
★★★★★
based on 3388 reviews published
★★★★★
based on 3388 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Quite good, however I do not find it normal when two orders are placed 2 minutes apart and you send 1 package that includes both orders and you do not deduct the transport of 1 order.
Acheteur Vérifié
purchased on 15/07/2021
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2
/5
★★☆☆☆
J'ai pas reçu ce que j' ai commandé J'avais demander doré j'ai reçu blanc Et une partie de la phase n'a pas été écrite Mariage Armande et Jean- Paul le 18/09/2021 Il y a qu'une moitié
Acheteur Vérifié
purchased on 31/07/2021
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Answer from europaband
Hello, after checking your order, it turns out that you had ordered white bracelets with the personalization /"Armande & Jean-Paul le 18/09/2021/". I invite you to look at your invoice, the elements are notified there.
2
/5
★★☆☆☆
I RECEIVED IT VERY LATE, THEY LOST MY FIRST ORDER, THE COMMUNICATION WITH THEM IS HORRIBLE, THEY BARELY RESPOND TO EMAILS, YOU CAN'T CALL THEM ON OR ANSWER THE PHONE, AND THEY HAVEN'T MET THE DELIVERY TIME FOR THE REPLACEMENT EITHER.
Comprador Verificado
purchased on 19/05/2021
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2
/5
★★☆☆☆
The colors advertised and those received are not at all the same.
Acheteur Vérifié
purchased on 16/08/2020
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Answer from europaband
Hello, could you send us a picture of your product?
3
/5
★★★☆☆
I had to call 3 times for my order to finally be shipped!
Acheteur Vérifié
purchased on 22/07/2020
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3
/5
★★★☆☆
The people are extremely nice, only my ups delivery at 22 euros the next day was not respected by the carrier. It's a shame...
Acheteur Vérifié
purchased on 30/06/2020
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Answer from europaband
Hello, Sorry for the inconvenience. You ordered on July 1 and UPS tried to deliver on July 2 at 13h25. According to them you were not available and they dropped off your order at the nearest parcel relay as indicated by e-mail. When your order is shipped you receive an e-mail with the tracking link to check the delivery status. Sorry again if you lost a few days.
3
/5
★★★☆☆
Nothing to report
Acheteur Vérifié
purchased on 27/04/2020
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3
/5
★★★☆☆
Supplement paid for fast delivery which arrived after everyone else's.
I'm still waiting for reimbursement of the extra charges paid for priority processing.
Acheteur Vérifié
purchased on 27/04/2020
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2
/5
★★☆☆☆
The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.
Acheteur Vérifié
purchased on 28/04/2020
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2
/5
★★☆☆☆
An order that takes an extremely long time to arrive without any in-process information
Acheteur Vérifié
purchased on 27/04/2020
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3
/5
★★★☆☆
Delivery time not respected
Acheteur Vérifié
purchased on 27/04/2020
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2
/5
★★☆☆☆
Order received very late on 06/06 with no advance notice of the delay.
Acheteur Vérifié
purchased on 27/04/2020
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2
/5
★★☆☆☆
Order finally arrived after more than a month. Products as ordered.
Acheteur Vérifié
purchased on 16/03/2020
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3
/5
★★★☆☆
Practical, easy-to-use site. The team is always available and ready to help with any problem!
The only drawback was a delay in production, so we didn't get the bracelets in time for our event.
Acheteur Vérifié
purchased on 17/02/2020
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3
/5
★★★☆☆
The printing is not perfect. It's a shame, because the deadlines are great!
Acheteur Vérifié
purchased on 25/02/2020
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3
/5
★★★☆☆
Quality of the fabric for the bracelets not top.... average rendering, I ordered thinking it was 1 'gros grain' fabric, I'm disappointed by the rendering. On the other hand, delivery times were respected.
Acheteur Vérifié
purchased on 07/02/2020
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3
/5
★★★☆☆
Website
Acheteur Vérifié
purchased on 29/01/2020
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3
/5
★★★☆☆
The color of the bracelet is different from the one we ordered
Comprador Verificado
purchased on 18/11/2019
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Answer from europaband
Good morning, We are sorry for your comment, it is true that sometimes the color can vary a little bit. In order to get a result as close as possible, please give us the Pantone code of the desired color. Do not hesitate to contact us when this kind of thing happens, so we can find a solution together. Regards.
3
/5
★★★☆☆
The production time is a little long
Acheteur Vérifié
purchased on 11/11/2019
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3
/5
★★★☆☆
Shipping costs far too high
Acheteur Vérifié
purchased on 20/11/2019
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3
/5
★★★☆☆
The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.
Comprador Verificado
purchased on 26/09/2019
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Answer from europaband
Dear Mari Pau, Thank you for your comment, Your order is from 09/26/19 payment by wire transfer, we received the wire transfer on Saturday 09/28/19.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
2
/5
★★☆☆☆
I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.
Comprador Verificado
purchased on 30/09/2019
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Answer from europaband
Dear Noelia, Thank you for your feedback. We are very sorry for the mishandling of your problem.We reshipped the missing bracelets.You could have contacted the sales team to find together a new solution for your order.We would have been happy to make up for the mistake.We apologize for the inconvenience.Best regards
3
/5
★★★☆☆
The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.
Comprador Verificado
purchased on 20/09/2019
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Answer from europaband
Dear customer, Thank you very much for your comment. We will take it into account for your future orders and we hope to work with you again. We are sorry for the inconvenience. Best regards.
3
/5
★★★☆☆
It took a long time to clarify the price due to different sizes and colors. Otherwise fine
Comprador Verificado
purchased on 13/06/2019
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Answer from europaband
Good morning Carlos, Thank you for your review, we will try to improve this point to make it easier for our customers. Best regards,
2
/5
★★☆☆☆
My assessment is regarding the quality of the bracelet.
Comprador Verificado
purchased on 29/05/2019
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Answer from europaband
Dear customer, Thank you for your feedback. We are sorry to hear that the quality of our products did not meet your expectations. It is true that when the file has a lot of color like yours, the printing can sometimes lose a bit of quality. We will try to improve this point so that we will no longer send disappointing products.
We will try to improve this point so that we no longer send disappointing products. Best regards.
We will try to improve this point so that we no longer send disappointing products. Best regards.
3
/5
★★★☆☆
Fast service and good quality
Comprador Verificado
purchased on 02/09/2019
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Answer from europaband
Thank you very much for your review, see you soon!
3
/5
★★★☆☆
I placed an order for 200 bracelets, i.e. 20 plates of 10 and the numbers do not follow one another from the 19th to the 20th plate, judge for yourself plate n° 19 from 132281 to 132290 plate n° 20 from 833181 to 833190 . What talent...
Acheteur Vérifié
purchased on 02/10/2019
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3
/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 30/09/2019
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3
/5
★★★☆☆
Fast and efficient, too bad the font isn't respected.
Acheteur Vérifié
purchased on 07/09/2019
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3
/5
★★★☆☆
Lack of relationship
Acheteur Vérifié
purchased on 31/08/2019
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