Customer reviews of europaband

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/11/2019 à 15h32 following a purchase from 18/10/2019

nothing to say yet

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Acheteur vérifié

Rating: 5 out of 5

Published on 13/11/2019 à 08h27 following a purchase from 21/10/2019

Quality fabric bracelet.
Quality and delivery times respected.
Responsive customer service.
Nickel

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Acheteur vérifié

Rating: 5 out of 5

Published on 12/11/2019 à 22h09 following a purchase from 30/10/2019

Very good

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Comprador verificado

Rating: 4 out of 5

Published on 05/11/2019 à 22h11 following a purchase from 28/10/2019

All quite well

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Comprador verificado

Rating: 5 out of 5

Published on 05/11/2019 à 14h20 following a purchase from 11/07/2019

The person who took care of me was a real sweetheart and went out of her way to help me with a small problem with the delivery date.... 100% recommended

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Response from europaband Published on 05/11/2019

Thank you very much for your comment, a pleasure to work with you :-)

A

Acheteur vérifié

Rating: 5 out of 5

Published on 04/11/2019 à 17h37 following a purchase from 09/10/2019

Very pleasant and efficient customer service. Delivery guaranteed within the requested time.

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/11/2019 à 08h45 following a purchase from 14/10/2019

very well thank you

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Comprador verificado

Rating: 3 out of 5

Published on 02/11/2019 à 18h41 following a purchase from 26/09/2019

The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.

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Response from europaband Published on 05/11/2019

Dear Mari Pau, Thank you for your comment, Your order is from 09/26/19 payment by wire transfer, we received the wire transfer on Saturday 09/28/19.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards

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Acheteur vérifié

Rating: 5 out of 5

Published on 31/10/2019 à 20h22 following a purchase from 26/10/2019

Very attractive prices and fast delivery, quality to match, I recommend.

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Comprador verificado

Rating: 5 out of 5

Published on 30/10/2019 à 12h44 following a purchase from 25/04/2019

Fast service, customization is very easy and the result is perfect.

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Comprador verificado

Rating: 5 out of 5

Published on 30/10/2019 à 11h52 following a purchase from 26/08/2019

Everything perfect, the bracelets arrived fast, good quality, I will continue to order from you.

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Comprador verificado

Rating: 5 out of 5

Published on 30/10/2019 à 11h01 following a purchase from 19/07/2019

Very good communication to place the order and very happy with the bracelets they made for us, they are detail oriented.

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Comprador verificado

Rating: 2 out of 5

Published on 29/10/2019 à 20h11 following a purchase from 30/09/2019

I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.

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Response from europaband Published on 30/10/2019

Dear Noelia, Thank you for your feedback. We are very sorry for the mishandling of your problem.We reshipped the missing bracelets.You could have contacted the sales team to find together a new solution for your order.We would have been happy to make up for the mistake.We apologize for the inconvenience.Best regards

A

Acheteur vérifié

Rating: 4 out of 5

Published on 29/10/2019 à 13h57 following a purchase from 02/10/2019

Suitable time

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Comprador verificado

Rating: 4 out of 5

Published on 29/10/2019 à 12h17 following a purchase from 31/05/2019

All correct

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Comprador verificado

Rating: 4 out of 5

Published on 29/10/2019 à 11h45 following a purchase from 14/10/2019

Always very friendly

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Comprador verificado

Rating: 3 out of 5

Published on 29/10/2019 à 09h33 following a purchase from 20/09/2019

The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.

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Response from europaband Published on 29/10/2019

Dear customer, Thank you very much for your comment. We will take it into account for your future orders and we hope to work with you again. We are sorry for the inconvenience. Best regards.

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Comprador verificado

Rating: 5 out of 5

Published on 29/10/2019 à 09h28 following a purchase from 17/08/2019

They arrived quite fast, in good condition and with perfect printing. We will repeat for sure.

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Response from europaband Published on 29/10/2019

Dear Rosalia, Thank you very much for your comment. We are delighted that you liked the final result, we hope to see you again soon! Best regards

C

Comprador verificado

Rating: 5 out of 5

Published on 29/10/2019 à 08h54 following a purchase from 28/07/2019

It is easy and convenient to design your own bracelet. Good customer service.

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Response from europaband Published on 29/10/2019

Dear Kristina, Thank you very much for taking the time to give us your feedback. We look forward to working with you again soon. Best regards.

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Comprador verificado

Rating: 5 out of 5

Published on 29/10/2019 à 08h49 following a purchase from 07/02/2019

Fast and effective service. Very attentive in the treatment.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/10/2019 à 08h46 following a purchase from 17/10/2019

Fine

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Comprador verificado

Rating: 5 out of 5

Published on 29/10/2019 à 08h20 following a purchase from 20/08/2019

Everything perfect

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Comprador verificado

Rating: 1 out of 5

Published on 29/10/2019 à 07h43 following a purchase from 31/05/2019

It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.

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Response from europaband Published on 29/10/2019

Dear Juan Miguel, Indeed, the delivery can sometimes take longer when it is a little bit far away.
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards

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Comprador verificado

Rating: 5 out of 5

Published on 29/10/2019 à 03h21 following a purchase from 20/08/2019

All correct

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Comprador verificado

Rating: 4 out of 5

Published on 28/10/2019 à 23h12 following a purchase from 15/07/2019

All good and the person we dealt with super friendly. The problem the courier that the order arrived out of date and we could not use and they were liars.

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Response from europaband Published on 29/10/2019

Dear Esther, Thank you for your review. It is true that the courier did not behave well with you and we are very sorry. We are trying to improve this point. Best regards,

C

Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 21h03 following a purchase from 07/08/2019

All correct, I like the product!

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 20h17 following a purchase from 26/02/2019

Very professional, and very good quality, totally recommended.

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Acheteur vérifié

Rating: 5 out of 5

Published on 28/10/2019 à 20h12 following a purchase from 15/08/2019

Nothing to say except that everything is perfect

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 20h10 following a purchase from 15/02/2019

Good advice good quality and good service fast and efficient. Definitely worth repeating.

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 19h18 following a purchase from 15/03/2019

Reliable people, quality and professionalism.

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Comprador verificado

Rating: 3 out of 5

Published on 28/10/2019 à 18h52 following a purchase from 13/06/2019

It took a long time to clarify the price due to different sizes and colors. Otherwise fine

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Response from europaband Published on 29/10/2019

Good morning Carlos, Thank you for your review, we will try to improve this point to make it easier for our customers. Best regards,

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 18h33 following a purchase from 20/02/2019

Good experience and attention. We exchanged several emails until we got the design I wanted.

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 18h24 following a purchase from 04/12/2018

Everything was great. Perfect result and very good service.

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 17h51 following a purchase from 14/10/2019

Very good price and speed

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 17h49 following a purchase from 02/09/2019

Everything correct, from the quality of the product to the delivery time. Serious and reliable manufacturer.

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Comprador verificado

Rating: 4 out of 5

Published on 28/10/2019 à 17h46 following a purchase from 26/06/2019

I am still waiting for the invoice WITHOUT VAT. The product itself is fine, but I have never received the invoice without VAT.

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Response from europaband Published on 29/10/2019

Dear Alejandro, Thank you for your comment, we did not send the invoice without VAT because you agreed to pay for it in exchange for additional products equivalent to the value of the VAT charged, so obviously we could not send you an invoice that was different from what you paid.
Therefore, we obviously could not send you an invoice that would be different from what you paid.Regards

C

Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 17h43 following a purchase from 17/06/2019

I have ordered 2 orders and they have always delivered on time. Thanks for everything and the customer service is also very good!

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 17h42 following a purchase from 10/09/2019

Perfect treatment and no problems. They usually meet delivery deadlines.

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Comprador verificado

Rating: 5 out of 5

Published on 28/10/2019 à 17h29 following a purchase from 16/04/2019

The delivery was on time, the communication was very good and the quality of the product was excellent.

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Comprador verificado

Rating: 2 out of 5

Published on 28/10/2019 à 17h20 following a purchase from 29/05/2019

my assessment is regarding the quality of the bracelet.

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Response from europaband Published on 29/10/2019

Dear customer, Thank you for your feedback. We are sorry to hear that the quality of our products did not meet your expectations. It is true that when the file has a lot of color like yours, the printing can sometimes lose a bit of quality. We will try to improve this point so that we will no longer send disappointing products.
We will try to improve this point so that we no longer send disappointing products. Best regards.