Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reception too long and non-discreet packaging, which would be the minimum, especially since my order was delivered to a pickup point instead of the locker I had selected.
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Response from Europe Incontinence
Hello Hafida,
We apologize for these inconveniences, both regarding the delivery time and the choice of pickup point.
For the issue regarding discreet packaging, we invite you to contact our customer service by email, indicating your order number. We will then be able to verify the situation.
Regarding the delivery to a pickup point instead of the selected locker, this is unfortunately an issue related to the carrier, independent of our will.
We sincerely apologize for this experience and thank you for your understanding.
Best regards,
Europe Incontinence
L
Laia T.
Rating: 3 out of 5
following a purchase from 16/08/2026
Product ok but very slow shipping
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Response from Europe Incontinence
Hello Laia,
Thank you for your comment. We are glad to know that you liked the product. We apologize that the delivery took longer than expected.
Thank you for your patience and understanding.
Best regards,
Europe Incontinence
R
Raphaël V.
Rating: 3 out of 5
following a purchase from 10/08/2026
The price increase is significant, it's really a shame because the product is good. Next time before ordering again I will compare better with other sites.
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Response from Europe Incontinence
Hello Raphaël,
Thank you for your feedback and your honesty. We completely understand your comment regarding the price increase and are sorry that it may have disappointed you.
However, we are pleased that the product meets your satisfaction and hope to have the opportunity to see you again soon on our site.
Best regards,
Europe Incontinence
E
Esteban E.
Rating: 3 out of 5
following a purchase from 26/07/2026
It's ok, no value added from other stores. I find tena ultima here cloth like only but no plastic one... Also you have to pay for discreet package and if you don't.. make sure you don't get it shipped where everyone can see your diapers and protections! So the store force you to pay for discretion. Aside from that, very fast treatment of orders and shipping, straight forward to search for products and order
Response from Europe Incontinence
Dear Sir,
Thank you for your review and for taking the time to share your experience with our services.
Regarding discreet packaging, this is offered as an optional service to provide an additional level of privacy for customers who wish to use it. The slightly higher price is due to the specific packaging and additional preparation required to ensure completely discreet delivery, particularly for incontinence products.
We nevertheless understand your comment and will take it into consideration as we continue to improve our services.
Thank you for your trust.
Kind regards,
Europe Incontinence
S
Stephanie R.
Rating: 1 out of 5
following a purchase from 24/07/2026
Still no news about my package and no response from your customer service
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Response from Europe Incontinence
Hello,
We completely understand your frustration regarding this situation and we are sorry for the inconveniences encountered.
The issue with the relay point is unfortunately beyond our control, but we are doing our best with our carrier to ensure that your order reaches you as soon as possible.
We thank you for your patience and remain at your disposal if necessary.
Best regards,
Europe Incontinence
A
André M.
Rating: 1 out of 5
following a purchase from 22/07/2026
Hello, You are very kind to inform me that my order has " FINALLY " arrived!! Likewise, you can be proud of your exceptional competence, my order, dated 22/07/2026, indeed took only 7 days to arrive... Bravo again for your efficiency!!! I can assure you that this is indeed the last time I order from a bunch of clowns!!! Bye!!!! ME
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Response from Europe Incontinence
Hello Mr. Martin,
We understand your dissatisfaction regarding the delay encountered for the delivery of your order and we are sincerely sorry for this experience.
After verification, your order was indeed prepared and shipped by our teams within the expected timeframes. The delay encountered during delivery is unfortunately related to the carrier's handling, an element independent of our will.
We sincerely regret the inconveniences caused and understand your frustration. Rest assured that we do our utmost to ensure quality service and that we remain attentive to our customers' feedback in order to constantly improve our handling.
We still hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
A
Alexis D.
Rating: 3 out of 5
following a purchase from 22/07/2026
The choice of pickup points is not complete on your site. It only offers 24/7 lockers, whereas near my home there are plenty of shops that accept Mondial Relay. So obviously, 6 packs of diapers do not fit in the Locker. This delayed the delivery, and moreover, I was not even informed that there were difficulties with the delivery; if I hadn't been on the app, I would never have known that the package was stuck in Mont Marsan. In short, the Mondial Relay delivery system needs to be reviewed, it is not up to par on your site. On other shopping sites, they offer more pickup points and not just lockers. As for the protections, it's too early to give an opinion.
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Response from Europe Incontinence
Hello,
Thank you for taking the time to share your experience.
We are sorry for the difficulties encountered with the delivery. The choice of pickup points offered during the order depends directly on the information provided by Mondial Relay, and we understand your disappointment if only lockers were available while partner shops exist nearby.
We also regret the lack of information regarding the blockage of your package. We understand that this situation must have been frustrating, and we will pass on your feedback to improve the delivery experience.
We hope, however, that the protections will fully meet your expectations once you have had the opportunity to use them.
Best regards,
Europe Incontinence
T
Tienno P.
Rating: 1 out of 5
following a purchase from 22/07/2026
Nothing to object to them. But the UPS courier did not make any delivery, merely dropping the package wherever it seemed fit to him and I had to go pick it up. Unacceptable.
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Response from Europe Incontinence
Good morning Mr. Parmigiani,
Thank you for your feedback. We are sorry to hear that the delivery did not go as planned. Unfortunately, this situation is beyond our control, as the courier is an external service provider that manages deliveries independently.
We will still forward your report to the courier so that situations like this do not happen again. Thank you for informing us.
Best regards,
Europe Incontinence
G
Georges R.
Rating: 3 out of 5
following a purchase from 19/07/2026
The delivery was not made to the right locker! Moreover, I received several emails indicating the arrival of my order in 2 different lockers and to make matters worse, the last email informing me of the delivery in the locker was false; I went to this locker but my package was not there. I picked it up at another locker. This is my last order with you. Best wishes.
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Response from Europe Incontinence
Hello Mr. Rabotin,
We are sincerely sorry for this bad delivery experience. We fully understand your dissatisfaction with the contradictory information received and the fact that your package was ultimately deposited in a different locker than the one announced.
Unfortunately, this type of error falls under the carrier's responsibility and we regret the inconvenience this has caused you. We apologize for this situation, even though it is beyond our control.
We are, however, relieved to learn that you were finally able to retrieve your order. We sincerely regret that this experience leads you to no longer order from us and hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
S
Sarra O.
Rating: 3 out of 5
following a purchase from 18/07/2026
The diaper Velcro doesn't hold well
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Response from Europe Incontinence
Hello,
Thank you for your feedback. We are sorry to hear that the Velcro on the diapers did not fully satisfy you. Your comment is valuable and will be taken into account to improve our products.
Best regards,
Europe Incontinence
P
Patricia C.
Rating: 1 out of 5
following a purchase from 23/06/2026
I received the order a month later and I no longer need it
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Response from Europe Incontinence
Hello Patricia,
We sincerely apologize for this exceptional delay in delivery. We completely understand that you no longer need your order after waiting a month.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will review the situation with you to offer a solution.
Best regards,
Europe Incontinence
H
Humbert B.
Rating: 1 out of 5
following a purchase from 25/08/2025
I have not received an order
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not yet received your order. We invite you to contact our customer service by email mentioning your order number, so that we can precisely verify the situation and determine whether it is a delay in shipping, a delivery problem, or another difficulty.
Our team will then be able to carry out the necessary checks and provide you with an appropriate response.
Best regards,
Europe Incontinence
C
Carmen P.
Rating: 1 out of 5
following a purchase from 09/07/2026
I have not received the order, it should have arrived a week ago, it has been 3 days in delivery and waiting
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Response from Europe Incontinence
Hello Carmen,
We apologize for this delay. It is likely a problem with the carrier.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will do everything necessary to check the situation with the carrier and provide you with a solution as soon as possible.
Best regards,
Europe Incontinence
M
Massimo L.
Rating: 3 out of 5
following a purchase from 05/07/2026
Great prices but they use a really terrible courier
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Response from Europe Incontinence
Hello,
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
D
Denis L.
Rating: 1 out of 5
following a purchase from 26/06/2026
I am missing a set of razors and despite a complaint, I have not been compensated.
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Response from Europe Incontinence
Hello Sir,
We are sincerely sorry to learn that a product is missing from your order.
We invite you to contact our customer service again by email specifying the missing product as well as your order number. It is possible that your previous message unfortunately slipped through the cracks.
As soon as we receive your email, we will do what is necessary to verify your file and find a solution as soon as possible.
Best regards,
Europe Incontinence
J
Jean C.
Rating: 3 out of 5
following a purchase from 29/06/2026
-
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Response from Europe Incontinence
Hello Jean,
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
S
Serge M.
Rating: 1 out of 5
following a purchase from 27/06/2026
Satisfactory service nothing to report
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Response from Europe Incontinence
Hello Serge,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service.
We look forward to assisting you again with your next order.
Best regards,
Europe Incontinence
Y
Youssef M.
Rating: 1 out of 5
following a purchase from 17/06/2026
Did not receive the same product as the previous order
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Response from Europe Incontinence
Hello Youssef,
Thank you for your feedback and we apologize for this inconvenience.
Please know that in case of any problem with your product, you can directly contact our after-sales service by email. Our team will be happy to quickly find a solution for you.
Looking forward to assisting you,
Best regards,
Europe Incontinence
J
Juan R.
Rating: 1 out of 5
following a purchase from 19/06/2026
They sent my Molicare Mobile premium order inside a huge box of TENA Bed underpad of 140 units which, being so fragile and filled with plastics to complete it, arrived broken and with the packages of my purchase visible. I accepted the shipment because they did not appear damaged and it is the first time this has happened. I hope that in the future they will use appropriate boxes as they had done until now. I can send you a photograph showing the condition in which it was delivered to me.
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Response from Europe Incontinence
Good morning, madam:
In this case, you can contact our customer service by email, attaching a photograph of the package as you received it. Our team will then be able to review the situation and provide you with a response.
Of course, we will take your comment into account and inform our logistics team to pay special attention to the packaging of orders in the future.
We appreciate your comment and your understanding.
Best regards,
Europe Incontinence
J
Jose L.
Rating: 1 out of 5
following a purchase from 19/06/2026
I have not received the order and there is no response
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Response from Europe Incontinence
Good morning, sir:
Since that date, have you received any updates about your order?
If not, we invite you to contact our customer service by email, indicating your order number, so that we can find a solution quickly.
Our customer service team is very responsive and will do everything possible to assist you.
Best regards,
Europe Incontinence
F
Fatima B.
Rating: 1 out of 5
following a purchase from 10/06/2026
During the last order, you did not provide delivery instructions, so the package was dropped off at a relay point and I had to manage to have it delivered, which incurred additional costs. I request financial compensation for this error.
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Response from Europe Incontinence
Hello Fatima,
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
R
R W.
Rating: 3 out of 5
following a purchase from 08/06/2026
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
S
Sylvie Et Pascal G.
Rating: 3 out of 5
following a purchase from 01/06/2026
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
A
Anne C.
Rating: 1 out of 5
following a purchase from 03/06/2026
I made a mistake with my order, I requested an exchange, but I was told that I had to pay the return shipping costs. It was too expensive. So I kept my order which is of no use to me. And I found another site cheaper than yours for my new order.
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Response from Europe Incontinence
Hello Anne,
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence
F
Fernando O.
Rating: 3 out of 5
following a purchase from 01/06/2026
One week delayed. The bin looks week.
Response from Europe Incontinence
Hello Fernando,
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
E
Elisabetta C.
Rating: 1 out of 5
following a purchase from 30/05/2026
The description was not realistic
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Response from Europe Incontinence
Hello Elisabetta,
We pay great attention to the drafting of our technical sheets to ensure they describe our products in the most precise, transparent, and faithful manner possible.
If there has been any ambiguity, we invite you to contact us to understand what caused the problem.
Best regards,
Europe Incontinence
M
Maria Del Carmen F.
Rating: 3 out of 5
following a purchase from 24/05/2026
The product is good. The delivery was outside the time offered when placing the order. I don't know if they changed carriers or what happened.
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Response from Europe Incontinence
Hello Maria Del Carmen Ferreiro Planell,
Thank you for taking the time to share your opinion.
We are glad to know that the product is to your complete satisfaction. However, we regret that the delivery was delayed compared to the initially announced timeframe.
Rest assured that we place great importance on the punctuality of our shipments. We are reviewing what happened with our transport company to understand what may have caused this setback and to ensure it does not happen again.
We hope to have the pleasure of seeing you again soon on our website to provide you with a fully satisfactory experience.
Sincerely,
Europe Incontinence
C
Catherine F.
Rating: 1 out of 5
following a purchase from 26/04/2026
Delivery problem
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Response from Europe Incontinence
Hello Mrs. Felix,
Thank you for your feedback and we apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.
For any other questions, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
E
Eliane D.
Rating: 1 out of 5
following a purchase from 19/05/2026
The delivery person left the package behind the gate without presenting themselves at my 94-year-old mother's home.
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Response from Europe Incontinence
Hello Mrs. Delamotte,
Thank you for your feedback and we sincerely regret the way this delivery went.
Unfortunately, this is a problem related to the behavior of the carrier. This situation is completely independent of our will, and we are immediately taking the necessary steps with their services to report this incident so that it does not happen again. We completely understand your dissatisfaction with this lack of professionalism, especially regarding your mother's home.
For any other questions or if you need assistance, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
F
Fatima L.
Rating: 1 out of 5
following a purchase from 04/05/2026
It's been a while since I've been ordering from you but unfortunately the last 2 orders always arrive late and in addition separate deliveries. I am really disappointed.
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Response from Europe Incontinence
Hello Fatima,
Thank you for your loyalty and we sincerely apologize for this inconvenience.
To explain the situation, sometimes certain products are not all available in stock at the same time. In order not to block your entire order, we choose to ship the items as soon as they are ready, which can lead to separate deliveries or slightly longer delays.
We do our best to provide you with the best possible delivery.
Best regards,
Europe Incontinence
K
Keith O.
Rating: 3 out of 5
following a purchase from 29/04/2026
I repeat ordered 6x items, and although I might have made an error in the exact item, the supplier did not intervene to query it. A non online shop would have, but where ai / computers are involved, the attention to detail is lacking. Also, the delivery company was less than helpful and delayed the delivery without informing either the supplier or the customer. From a pure online perspective, the process happened as expected, but from a business-customer perspective, the customer service is weak at best. There is a customer contact as an attempt to provide this, but without human interaction in order creation, errors will be made and not realized until delivery.
Response from Europe Incontinence
Hello,
Thank you for your feedback, and we completely understand your disappointment. It is true that computer systems cannot replace the human vigilance of a local shop when an error occurs in an order, and we are very sorry for this.
We have also noted your poor experience with the delivery company and will report this to our carrier.
Please be assured that our customer service is indeed run by real people! We invite you to contact us directly by email: our team is very quick to respond and will do everything possible to help you exchange or return the items that do not suit your needs.
Best regards,
Europe Incontinence
M
Mariola B.
Rating: 1 out of 5
following a purchase from 25/04/2026
The courier company Seur is very informal. It has happened to me several times that they say they will deliver on one day and do not do so until several days later, causing me distress about whether the diapers, which are essential for my mother, will arrive on time. They do not provide any explanation! Please, if you want to be a reliable company, stop sending with Seur
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Response from Europe Incontinence
Hello,
We apologize for this inconvenience. We understand the importance of these products for your mother and the distress that this delay can cause.
Rest assured that we take your comment very seriously and that we immediately pass on the information to review our collaboration with the carrier Seur.
Sincerely,
Europe Incontinence
F
Froment S.
Rating: 3 out of 5
following a purchase from 05/04/2026
Average absorption
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Response from Europe Incontinence
Hello Sébastien,
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
C
Carine C.
Rating: 3 out of 5
following a purchase from 31/03/2026
Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.
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Response from Europe Incontinence
Hello Carine,
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
D
Dora M.
Rating: 3 out of 5
following a purchase from 14/03/2026
my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.
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Response from Europe Incontinence
Hello Dora,
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
J
Johnny S.
Rating: 3 out of 5
following a purchase from 08/03/2026
Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).
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Response from Europe Incontinence
Hello Johnny,
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
S
Stella D.
Rating: 1 out of 5
following a purchase from 24/02/2026
We still waiting for the order which was placed on the 23.2.26
C
Carolyn A.
Rating: 1 out of 5
following a purchase from 21/02/2026
I paid extra for delivery to the house as my mother is 94, however the package was taken to a collection point. I then had to pay somebody to collect it. I requested a refund on the delivery charge but to date have not received anything. The goods were fine, what a shame the UPS is such a disaster… why would any company risk losing their reputation by using unreliable curriers!!
Response from Europe Incontinence
Dear Carolyn,
We are sorry to hear that UPS did not meet our quality standards. It is unfortunate that your delivery request was not fulfilled, and please know that we take this very seriously. We will be sure to escalate this issue directly to UPS.
Please also note that we offer other delivery options, such as DPD, for future reference.
Kind regards,
Your ColisPharma team
Z
Zahra A.
Rating: 3 out of 5
following a purchase from 12/02/2026
Top as always
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Response from Europe Incontinence
Hello Zahra,
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
F
Fatima L.
Rating: 1 out of 5
following a purchase from 22/01/2026
I am really disappointed with the last order, I found my packages thrown in front of the door in the street
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Response from Europe Incontinence
Hello,
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
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