Customer reviews of Europe Incontinence

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
5 2 708 86% 4 236 8% 3 82 3% 2 48 2% 1 67 2%

Summary of reviews

Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.

Reviews 1 and 3 stars

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P
Patrick R.
Rating: 3 out of 5
following a purchase from 15/07/2025
9.
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Liliane C.
Rating: 3 out of 5
following a purchase from 14/07/2025
Impeccable, just annoying to have to sign for the delivery. We have a parcel area where we do not sign. It would be great if we didn't have to sign. Thank you
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Response from Europe Incontinence
Hello,

Thank you for your feedback.

This signature request is part of the delivery process specific to the carrier you chose and is therefore independent of our will.

Thank you for your understanding.

Best regards,
Europe Incontinence.
J
Johnny L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Delivery deadlines not respected, box, paying for discretion (too bad) and damaged upon arrival (this is the second time in a row that it arrives damaged), for the changes increasingly thin (too thin), next order I will take another model.
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.

Due to a large number of orders, we have accumulated some delays and we apologize for that.

We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.

As for the damaged boxes, a complaint will be forwarded to the transport company responsible for the damages caused.

Finally, regarding the changes, we will forward your comments to the concerned brand.

Feel free to try other brands that we offer and give us your feedback.

Best regards,
Europe Incontinence.
A
Alain T.
Rating: 3 out of 5
following a purchase from 06/07/2025
Pickup point changed and forced to travel 20km instead of 1km. Not cool!!!
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.

The carrier was unable to deliver your package to the initial pickup point due to its temporary unavailability. They then dropped your package at the nearest pickup point.

Best regards,
Europe Incontinence.
N
Noelia P.
Rating: 1 out of 5
following a purchase from 04/07/2025
They have completely neglected the delivery, the last estimated delivery date is set for 15 days after the established date.
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Response from Europe Incontinence
Good morning,

We sincerely regret your dissatisfaction, which we fully understand.

Due to the large number of orders, we have accumulated a small delay and we apologize for that.

We are doing everything possible to ensure that this type of incident does not happen again in the future.

Sincerely,
Europe Incontinence.
F
Florence D.
Rating: 1 out of 5
following a purchase from 03/07/2025
GLS takes way too long to deliver in France while your company is extremely responsive. The pads smell too much like oil and it's unpleasant, maybe even dangerous for a disabled person who must always have one in their bed. They are very poorly thermally glued, so they tear when opened and many have to be thrown away. Can you please pass this information to the manufacturer?
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction.

We will forward your comments to the concerned companies.

Best regards,
Europe Incontinence.
M
Michela G.
Rating: 1 out of 5
following a purchase from 01/07/2025
I thought they were useful for pee too, only for poop they don't work for me
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Response from Europe Incontinence
Good morning,

We are sorry that this product did not meet your expectations.

We will indicate the nature of the incontinence on the product sheet so that it is clearer for our customers in the future.

Best regards,
Europe Incontinence.
A
Antonio M.
Rating: 1 out of 5
following a purchase from 26/06/2025
It cannot be that I pay for it to be delivered to my home and the transport company does whatever it wants, and I have to go to a pickup point to collect the package.
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Response from Europe Incontinence
Good morning,

We sincerely regret your dissatisfaction with the delivery.

The transport company informs us that an attempt was made to deliver without success. Therefore, it was forced to deposit your package at the nearest pickup point.

Sincerely,
Europe Incontinence.
F
Fatima D.
Rating: 3 out of 5
following a purchase from 24/06/2025
Delivery too long
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.

Due to a large number of orders, we have accumulated a bit of delay and we apologize for that.

We are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.

Best regards,
Europe Incontinence.
J
Jacques F.
Rating: 1 out of 5
following a purchase from 21/06/2025
Delivered on time
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Response from Europe Incontinence
Hello,

Could you provide us with more details about your comment? We are not sure we understand its meaning.

Best regards,
Europe Incontinence
M
Marí V.
Rating: 3 out of 5
following a purchase from 13/06/2025
They are diapers that do not allow for reuse since the filling inside disintegrates from the first use.
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Response from Europe Incontinence
Good morning,

Indeed, they are disposable diapers. That’s why there are several in each package.

Sincerely,
Europe Incontinence.
D
Dominique G.
Rating: 3 out of 5
Very long delays
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Giuliano F.
Rating: 3 out of 5
I purchased from this site and give three stars for the simple reason that they have a very high amount to reach for free shipping and also for a simple package for privacy they want about €2 as a fee, there are better sites.
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Sandrine D.
Rating: 1 out of 5
never again, not serious at all
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Response from Europe Incontinence
Hello, In reviewing your complaint submitted by email, we note that you did not respond to our last email. It seems that the packages (the packaging) you received were slightly torn (probably during transport), but you did not specify whether the products themselves were damaged. If we had received this indication along with photos proving the damage to the protections, we could have proceeded with compensation. Since this is not the case, we could not follow up on this. Best regards, Europe Incontinence.
P
Pierre S.
Rating: 3 out of 5
Not bad but delivery times too long.
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Gigou C.
Rating: 3 out of 5
I have been ordering for over a year I believe for my mom and until this last order I was very satisfied but had some issues with this last order.... the delivery took a bit longer, over 10 days which is not a big deal in itself but luckily I anticipate....
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Jje V.
Rating: 3 out of 5
the text on the product and finding it again to reorder is not clear. I see nowhere on the packaging the content mention of 41 l
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Philippe T.
Rating: 1 out of 5
Order made with a supplement for discreet shipping (two euros more). But received without discreet packaging. Furthermore, after a complaint and request for a refund of this amount, nothing has been done to date. Commitments not respected. Not serious
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we fully understand. We are doing everything we can to ensure that this kind of incident does not happen again in the future. As for your refund, despite the delay, please know that we have not forgotten it and it will be processed as soon as possible. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence
D
Didier D.
Rating: 3 out of 5
Delivery OK. However, I would like the capacity of the protection to be clearly stated on the site for each item. The drop system is worthless because each brand has its own scale and therefore nothing can be compared.
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Frédéric R.
Rating: 3 out of 5
Packaging of the parcel not very discreet. Tena cardboard
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Virey C.
Rating: 1 out of 5
Good site highly recommended to new customers. The only downside is the DELIVERY PEOPLE WHO DO NOT WANT TO GO UP TO YOUR FLOOR OR WHO NOTIFY THAT YOU HAVE RECEIVED YOUR PACKAGE WHEN THEY HAVE NOT DELIVERED IT AND ON TOP OF THAT SIGN IN YOUR PLACE TO HAVE A SO-CALLED PROOF EVEN THOUGH IT IS NOT YOUR SIGNATURE. Apart from that, the merchant is correct, the site is secure, but they should review with their carrier because it is them who do not do their job and some associate them with merchants who have nothing to do (BAD DELIVERY PERSON ESPECIALLY CHRONOPOST WITH WHOM I HAVE HAD A PROBLEM TO THIS DAY I AM STILL WAITING FOR MY PACKAGE)
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Response from Europe Incontinence
Hello, We are sorry to learn of your dissatisfaction which we fully understand. We are doing everything possible with the carrier to ensure that this kind of situation does not happen again in the future. Regarding your order, we have contacted the carrier to keep us informed of the situation. If your package is declared lost, we will resend your order or refund you according to your preference. Our sincere apologies for the inconvenience caused, although independent of our will. Best regards, Europe Incontinence
P
Philippe B.
Rating: 1 out of 5
Super long and no news about the delivery
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction. Your order was shipped the day after we received your payment. The carrier then encountered problems during delivery, which delayed it. In the meantime, it has been delivered to you. Best regards, Europe Incontinence
F
Frieda G.
Rating: 3 out of 5
Delivery time quite long, sent in advertising box
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Response from Europe Incontinence
Hello, Thank you for your feedback. Rest assured that we are doing everything possible to improve the quality of our services, especially regarding order delivery. Best regards, Europe Incontinence
D
Donatella F.
Rating: 3 out of 5
The chosen delivery location during the order was not respected causing inconvenience for the pickup. I believe it is not correct to change a choice made by the customer without any notice and without giving the customer the possibility to choose another pickup point that is convenient for him.
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Celine A.
Rating: 3 out of 5
Delivery with 10 days delay
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Noël M.
Rating: 3 out of 5
I am very satisfied with the shipments with which I have no problem, but I have needed customer service several times and there, their responses take several days with a tone bordering on insolence. I am a regular customer and I did not like that at all.
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F
Franck C.
Rating: 3 out of 5
Delivery quite slow
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Response from Europe Incontinence
Hello, Your order from Friday, September 6 at 12:26 PM was shipped from our warehouse the same day at 3:33 PM, about 3 hours after it. It was delivered to you on Wednesday, September 11 with a 1-day delay by DPD, the delivery time being 48 working hours. Best regards, Europe Incontinence
A
Armando B.
Rating: 3 out of 5
The company is responsible for the timely distribution of products; however, the hiring of the distribution company has exceeded a week for the second time, even though they have the product in their possession within a couple of days.
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
A
Andreas U.
Rating: 3 out of 5
the tape on the package needs to be better. so a minus, when you want discreet transmission. but otherwise it was fast shipping and easy payment through pay pal
Response from Europe Incontinence
Hello, We would like to thank you for your opinion and have passed on your comment to our logistics manager. Regards, Europe Incontinence
J
Jose Luis Y.
Rating: 3 out of 5
My experience was not precisely in the water. It served to contain and not damage the clothing. I tried it in the shower beforehand and my opinion is that it will hardly contain incontinence in the water under a swimsuit.
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Response from Europe Incontinence
Hello, Thank you for your opinion. Swimmates is a diaper intended for fecal incontinence. Is this the case? Best regards, Europe Incontinence
A
Anne Laure K.
Rating: 3 out of 5
Good in terms of prices but delivery time very very long, even really too long. According to the conditions, shipping in 24 hours, which is totally false!
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Response from Europe Incontinence
Hello Madam, 95% of orders are shipped within 24 hours. In June, however, we experienced a peak in activity that increased our delivery times, we apologize for that. Best regards, Europe Incontinence
N
Nicole C.
Rating: 3 out of 5
I have not yet received my order, but the managers are not at the level of EUROPE INCONTINENCE: their DPD delivery service is below EVERYTHING, I have only had problems with them when they are in charge of a delivery.
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Response from Europe Incontinence
Hello, Thank you for your feedback. Please note that we offer other delivery methods: Chronopost, UPS, Colissimo, Mondial Relay, ... Best regards, Europe Incontinence
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Giovanni C.
Rating: 3 out of 5
Great site for products and choice but service through BRT couriers in particular is terrible. On Friday, I think to save money they delivered 2 boxes packed together to pay less but the weight reached 35 kilos and no logistics center would pick it up. The previous shipment has yet to arrive and I am waiting for a refund. Not a positive judgment
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Response from Europe Incontinence
Hello, Thank you for your feedback. It is strange because the order in question (EU-34891) weighed only 13 kg in total. Are you sure it is the right one? If not, please let us know so we can check it together. Best regards, Europe Incontinence
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Pietrzak G.
Rating: 3 out of 5
Products are compliant but it took 8 days between the order and delivery, which is long. I had to buy some at the pharmacy for an emergency, even though it was indicated that products were available and deliverable within 24 hours.........far from reality and I am questioning a new order.
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Jean-François M.
Rating: 3 out of 5
Too bad you have to pay an extra for discreet packaging for this type of product!
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Jaime Manuel P.
Rating: 1 out of 5
They didn't want to change the size of the pants
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Response from Europe Incontinence
Hello, Unfortunately, the law does not allow us to accept the return of this type of products, as they are hygiene products. We are very sorry. Sincerely, Europe Incontinence
T
Tania M.
Rating: 3 out of 5
The order took 2 weeks to arrive, the website said that shipments were made in 24 hours, I don't know the cause of the delay.
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Hans V.
Rating: 1 out of 5
Paid, received nothing. Service so far very poor.
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Response from Europe Incontinence
Dear, We are sorry to hear that you had a mixed experience with our service. Your package was delivered a few days later, can you confirm this? Best regards, Europe Incontinence
M
Margarita A.
Rating: 1 out of 5
Very bad, no responsibility. Customer service absent... product not received for more than a month, no refunds.
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Response from Europe Incontinence
Hello, We are sorry to hear that you had a mixed experience with our services and we are doing everything on our side to ensure this does not happen again. Best regards, Your Europe Incontinence team
J
Jean-François M.
Rating: 3 out of 5
It's a shame to have to pay an extra fee for discreet parcel delivery; for this type of product, it seems normal to have neutral packaging by default.
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