The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Little consideration for customers. It is advised not to have any issues with your order. If that is the case, do not count on the customer service to help you.
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Response from Europe Incontinence
Hello,
We are sincerely sorry to read your comment and regret that you feel this way. The satisfaction of our customers and the quality of our after-sales service are at the heart of our priorities.
We would like to understand exactly what happened and review your file in order to find a solution. Please do not hesitate to contact us directly by providing the information related to your order.
Best regards,
Europe Incontinence
M
Massimo L.
Rating: 3 out of 5
following a purchase from 05/07/2026
Great prices but they use a really terrible courier
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Response from Europe Incontinence
Hello,
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
J
JEAN C.
Rating: 3 out of 5
following a purchase from 29/06/2026
-
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Response from Europe Incontinence
Hello Jean,
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
R
R W.
Rating: 3 out of 5
following a purchase from 08/06/2026
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
A
ANTONIO T.
Rating: 2 out of 5
following a purchase from 11/06/2026
I ordered with home delivery and they left it at a pickup point without notifying me and I couldn't access my package. I am waiting for them to resolve it
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Response from Europe Incontinence
Hello:
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
M
Michel D.
Rating: 2 out of 5
following a purchase from 11/06/2026
order delivered in two parts with a 2-day interval
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Response from Europe Incontinence
Hello Michel,
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
S
Sylvie et Pascal G.
Rating: 3 out of 5
following a purchase from 01/06/2026
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
F
Fernando O.
Rating: 3 out of 5
following a purchase from 01/06/2026
One week delayed. The bin looks week.
Response from Europe Incontinence
Hello Fernando,
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
B
bruno G.
Rating: 2 out of 5
following a purchase from 25/05/2026
Big delivery problems
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Response from Europe Incontinence
Hello Mr. Gosselin,
Thank you for your feedback and we apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.
For any other questions, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
M
MARIA DEL CARMEN F.
Rating: 3 out of 5
following a purchase from 24/05/2026
The product is good. The delivery was outside the time offered when placing the order. I don't know if they changed carriers or what happened.
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Response from Europe Incontinence
Hello Maria Del Carmen Ferreiro Planell,
Thank you for taking the time to share your opinion.
We are glad to know that the product is to your complete satisfaction. However, we regret that the delivery was delayed compared to the initially announced timeframe.
Rest assured that we place great importance on the punctuality of our shipments. We are reviewing what happened with our transport company to understand what may have caused this setback and to ensure it does not happen again.
We hope to have the pleasure of seeing you again soon on our website to provide you with a fully satisfactory experience.
Sincerely,
Europe Incontinence
F
Foucauld L.
Rating: 2 out of 5
following a purchase from 18/05/2026
The package was sent to a different address than the one indicated in the email... informing me where to go to pick it up. It was by calling Mondial Relay that I learned the exact delivery site.
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Response from Europe Incontinence
Hello Mr. Lestienne,
Thank you for your feedback and we sincerely apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is completely independent of our will, and we are currently doing everything possible with Mondial Relay to understand what happened so that this does not happen again.
We are, however, relieved that you were able to locate your package. For any other questions or if you need further assistance, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
K
Keith O.
Rating: 3 out of 5
following a purchase from 29/04/2026
I repeat ordered 6x items, and although I might have made an error in the exact item, the supplier did not intervene to query it. A non online shop would have, but where ai / computers are involved, the attention to detail is lacking. Also, the delivery company was less than helpful and delayed the delivery without informing either the supplier or the customer. From a pure online perspective, the process happened as expected, but from a business-customer perspective, the customer service is weak at best. There is a customer contact as an attempt to provide this, but without human interaction in order creation, errors will be made and not realized until delivery.
Response from Europe Incontinence
Hello,
Thank you for your feedback, and we completely understand your disappointment. It is true that computer systems cannot replace the human vigilance of a local shop when an error occurs in an order, and we are very sorry for this.
We have also noted your poor experience with the delivery company and will report this to our carrier.
Please be assured that our customer service is indeed run by real people! We invite you to contact us directly by email: our team is very quick to respond and will do everything possible to help you exchange or return the items that do not suit your needs.
Best regards,
Europe Incontinence
F
FRANCESCO M.
Rating: 2 out of 5
following a purchase from 22/04/2026
Product not similar to what was advertised. Lack of respect for delivery times.
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Response from Europe Incontinence
Good morning Mr. Moussuto,
We are sorry to learn that your order does not fully satisfy you, both regarding delivery times and product compliance.
In case of problems with an order, we recommend that you contact our customer service directly via email. It is the quickest way to receive personalized assistance and find a timely solution to your situation.
Our team is at your complete disposal to handle your request as quickly as possible.
Best regards,
Europe Incontinence
F
Froment S.
Rating: 3 out of 5
following a purchase from 05/04/2026
Average absorption
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Response from Europe Incontinence
Hello Sébastien,
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
C
carine C.
Rating: 3 out of 5
following a purchase from 31/03/2026
Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.
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Response from Europe Incontinence
Hello Carine,
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
D
Dora M.
Rating: 3 out of 5
following a purchase from 14/03/2026
my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.
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Response from Europe Incontinence
Hello Dora,
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
J
Johnny S.
Rating: 3 out of 5
following a purchase from 08/03/2026
Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).
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Response from Europe Incontinence
Hello Johnny,
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
Z
ZAHRA A.
Rating: 3 out of 5
following a purchase from 12/02/2026
Top as always
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Response from Europe Incontinence
Hello Zahra,
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
T
Ton S.
Rating: 2 out of 5
following a purchase from 02/02/2026
Note the quality of the package delivery. This time a day late Postnl and had to pick up! Something about privacy and time-critical delivery? Agree on service level with the relevant package service and offer this option paid to the customer!
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Response from Europe Incontinence
Dear,
We thank you for your feedback, but regret that you are dissatisfied. We fully understand your displeasure.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
However, we do everything we can to prevent such situations from occurring again in the future.
If you wish to place an order again, you can choose another carrier if desired.
Our apologies for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence
K
Karin M.
Rating: 2 out of 5
following a purchase from 20/01/2026
As with all previous orders, the announced delivery date was not met. The tracking only works up to the border. Presumably, the packages remain there for a week without the recipient being informed.
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Response from Europe Incontinence
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
S
Serge S.
Rating: 3 out of 5
following a purchase from 19/01/2026
Trusted site
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M
Martine R.
Rating: 2 out of 5
following a purchase from 07/01/2026
very unhappy because of too much waiting for the package (proposed dates largely exceeded) and especially zero tracking as soon as the order was placed and zero customer service, because I followed up twice by email to get precise tracking and I never received a response!! In fact, the package stayed with you for days (probably missing products..) because as soon as Chronopost took it over, it took 2 days, so the carrier is not to blame! Moreover, a Molicare form stool protection is absolutely useless, not waterproof at all!! Even the caregiver has never seen that in her career! So I don't think I will buy from you again.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
S
Sylvie K.
Rating: 2 out of 5
following a purchase from 01/01/2026
There was a lot of delay in the delivery which caused me some difficulties. Indeed, there were delivery failures indicated while I had specifically requested a delivery to a relay point (1 order = 2 packages). I only received one of the 2 packages for a long time, the other one having been returned for an unknown reason.
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Response from Europe Incontinence
Hello,
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
P
pascal P.
Rating: 3 out of 5
following a purchase from 11/01/2026
Delivery generally in 2 packages in locker but refused this time and longer?
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Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
J
Jacques A.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hello, I did not receive my package at the pickup point and I had to go much further to a filthy garage and my package smelled like diesel, moreover I would have liked it to be in 2 boxes as you usually do.
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Response from Europe Incontinence
Hello,
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
J
Jean S.
Rating: 2 out of 5
following a purchase from 30/12/2025
Delivery problem at home For the first time, the usual delivery by DPD to the floor following my explicit request was not carried out, replaced, while I was present, by a delivery by Chronopost to the caretaker. This imposes a transfer that is very difficult for me.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
MEBonaire M.
Rating: 3 out of 5
following a purchase from 28/12/2025
It took a very long time before it was delivered, which is normally not the case
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Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
D
Denis P.
Rating: 3 out of 5
following a purchase from 06/12/2025
I paid for the packaging of the package to be discreet (€1.99) and the box arrived with the brand name, plus the product title and 'Man' written on it. This is the second time!! The first time I can understand it being an oversight, but when it happens again, it's no longer an oversight, it's a professional mistake, plus a service (discretion) charged on invoices (€1.99 X 2). Thank you for the disrespect of privacy which is discretion. Best regards
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
V
Vanessa G.
Rating: 3 out of 5
following a purchase from 29/11/2025
I was expecting the receipt of the order before
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Ralf J.
Rating: 3 out of 5
following a purchase from 11/11/2025
The ordered goods are fine, everything is good, but the logistics contractor BRT did not deliver to my satisfaction. 4 parts in 2 days. No acceptance of the delivery date change. No drop-off permission. No sufficient communication. DHL can do better.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
M
Monique V.
Rating: 2 out of 5
following a purchase from 04/11/2025
The pants offer no protection.. they leak and after a week of wearing they are already torn at the seams.. no more pants for me here
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Response from Europe Incontinence
Dear,
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and assortments, so you can find the product that best suits you. We invite you to test them and give us your opinion.
Best regards,
Europe Incontinence.
K
Karin M.
Rating: 3 out of 5
following a purchase from 23/10/2025
Delayed delivery cannot be tracked in Germany.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence.
C
CHRISTIANE C.
Rating: 2 out of 5
following a purchase from 11/10/2025
Dissatisfied
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
B
Beatriz S.
Rating: 2 out of 5
following a purchase from 07/10/2025
I can't get contact/information... I always get a machine responding
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Response from Europe Incontinence
Good morning,
We do not have a phone line.
However, you can send us your request by email to the following address: [email protected].
Thank you for your understanding.
Sincerely,
Europe Incontinence.
J
Jeannine N.
Rating: 2 out of 5
following a purchase from 29/09/2025
My order did not arrive at the requested pickup point but in two separate boxes, one at a pickup point not chosen 15 km from my home and the other at a pickup point I chose in replacement of the initially selected pickup point, which was not available. Europe Incontinence is not to blame, I believe, I think the mistake comes from Mondial Relay, which does not update its pickup points and then messes up deliveries like this one...
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
M
Maria Rosa B.
Rating: 2 out of 5
following a purchase from 28/09/2025
I had to return the body because it was not the model I requested. It's a shame that it is not stated on the website that the return is at the customer's expense!
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Response from Europe Incontinence
Good morning,
We are sorry that the product you ordered is not to your liking. Regarding our return policy, everything is explained on this page: https://www.europe-incontinence.com/it/content/3-condizioni-generali-di-vendita.
Best regards,
Europe Incontinence.
B
Beatriz S.
Rating: 2 out of 5
following a purchase from 07/09/2025
It takes a long time for the order to arrive...
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
A
ANTONIO P.
Rating: 3 out of 5
following a purchase from 03/09/2025
Delay in delivery (two days)
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your order, in the hope that situations like this do not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as we are an independent delivery service.
We inform you that, in the future, you will have the option to choose another carrier, if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
J
Juliette D.
Rating: 3 out of 5
following a purchase from 22/08/2025
I would have liked to be informed in advance that my order was not shipped because one package was missing! I had to wait 3 weeks and it was me who had to follow up to find out.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
We take full responsibility for this error and we are doing everything we can to ensure that this kind of situation does not happen again in the future.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
C
Christian N.
Rating: 3 out of 5
following a purchase from 28/08/2025
The order itself was fine, it's the delivery. I received a phone call, I told the delivery person that I was at the doctor's, and to my surprise, they knocked on the door of the medical office while I was in the middle of a discussion with the doctor, and there was the delivery person asking for a signature. I find that unacceptable.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
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