The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
The manufacturer has changed its model. It was better before.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Changes have indeed been made to improve the quality of the product.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and products so that you can find the product that suits you best. We invite you to test them and give us your feedback.
Best regards,
Europe Incontinence.
K
Karin M.
Rating: 3 out of 5
following a purchase from 21/08/2025
The package tracking was only possible up to the border. For a week, there was no information about the whereabouts of the package. The announced delivery date was not met.
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Response from Europe Incontinence
Good day,
We regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, if you wish.
We apologize for the inconveniences, which are, however, beyond our control.
Best regards,
Europe Incontinence.
C
Camino M.
Rating: 2 out of 5
following a purchase from 20/08/2025
Wrong delivery
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Response from Europe Incontinence
Dear customer,
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
R
rémi B.
Rating: 3 out of 5
following a purchase from 11/08/2025
Package received intact and well sealed, the items correspond to my order. However, please announce delivery dates that you can meet, package expected between August 14 and 16, but received on the 19!!!
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
M
Marleen C.
Rating: 2 out of 5
following a purchase from 04/08/2025
Money for undelivered goods still not received!!! Received item is fine.
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Response from Europe Incontinence
Dear,
We are sorry to hear that you are dissatisfied, which we fully understand.
During this summer holiday, our accounting department, which is currently operating with fewer staff, has indeed fallen behind. We have prioritized your refund so that it can be processed as quickly as possible.
We apologize for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence.
M
Manuel U.
Rating: 3 out of 5
following a purchase from 10/08/2025
Arrived later than agreed
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Response from Europe Incontinence
Good morning,
We are very sorry for your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur in the future. Unfortunately, we have no control over deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
A
Anne F.
Rating: 2 out of 5
following a purchase from 05/08/2025
Package arrived far too late
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
M
Maryline P.
Rating: 3 out of 5
following a purchase from 31/07/2025
Fast delivery
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Response from Europe Incontinence
Hello,
Thank you for your feedback. Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
P
Patrick R.
Rating: 3 out of 5
following a purchase from 15/07/2025
9.
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LILIANE C.
Rating: 3 out of 5
following a purchase from 14/07/2025
Impeccable, just annoying to have to sign for the delivery. We have a parcel area where we do not sign. It would be great if we didn't have to sign. Thank you
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Response from Europe Incontinence
Hello,
Thank you for your feedback.
This signature request is part of the delivery process specific to the carrier you chose and is therefore independent of our will.
Thank you for your understanding.
Best regards,
Europe Incontinence.
E
ERIC S.
Rating: 2 out of 5
following a purchase from 04/07/2025
On the merchant site, nothing to say, however the products have changed, they have become of poor quality.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.
Best regards,
Europe Incontinence.
J
johnny L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Delivery deadlines not respected, box, paying for discretion (too bad) and damaged upon arrival (this is the second time in a row that it arrives damaged), for the changes increasingly thin (too thin), next order I will take another model.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
As for the damaged boxes, a complaint will be forwarded to the transport company responsible for the damages caused.
Finally, regarding the changes, we will forward your comments to the concerned brand.
Feel free to try other brands that we offer and give us your feedback.
Best regards,
Europe Incontinence.
L
Liliane F.
Rating: 2 out of 5
following a purchase from 08/07/2025
Delivery date scheduled between July 11 and 12...BUT package received only on July 16. Really very unfortunate. Otherwise, content OK.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
B
Béatrice M.
Rating: 2 out of 5
following a purchase from 08/07/2025
Deliveries are always late compared to the communicated deadline.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Annie G.
Rating: 2 out of 5
following a purchase from 05/07/2025
The delivery did not go as planned, received 2 packages one by carrier and the other by Chronopost, otherwise the products are fine.
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Response from Europe Incontinence
Hello,
Could you please specify which carrier (different from Chronopost) delivered your package?
Best regards,
Europe Incontinence.
A
ALAIN T.
Rating: 3 out of 5
following a purchase from 06/07/2025
Pickup point changed and forced to travel 20km instead of 1km. Not cool!!!
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
The carrier was unable to deliver your package to the initial pickup point due to its temporary unavailability. They then dropped your package at the nearest pickup point.
Best regards,
Europe Incontinence.
F
FATIMA D.
Rating: 3 out of 5
following a purchase from 24/06/2025
Delivery too long
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated a bit of delay and we apologize for that.
We are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
M
Marí V.
Rating: 3 out of 5
following a purchase from 13/06/2025
They are diapers that do not allow for reuse since the filling inside disintegrates from the first use.
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Response from Europe Incontinence
Good morning,
Indeed, they are disposable diapers. That’s why there are several in each package.
Sincerely,
Europe Incontinence.
D
Dominique G.
Rating: 3 out of 5
Very long delays
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Jean-michel C.
Rating: 2 out of 5
Why this rating, change the delivery company otherwise I will no longer order from you, Mondial Relay delivered the package 40 km from my home, unacceptable
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Response from Europe Incontinence
Hello, We are sorry to learn about this inconvenience and we understand your dissatisfaction. A complaint will be filed with the carrier. However, we inform you that we work with other carriers if you wish to no longer be delivered by Mondial Relay. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence.
G
GIULIANO F.
Rating: 3 out of 5
I purchased from this site and give three stars for the simple reason that they have a very high amount to reach for free shipping and also for a simple package for privacy they want about €2 as a fee, there are better sites.
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El hachmi O.
Rating: 2 out of 5
Delivery problem always late not as expected on the order day
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Response from Europe Incontinence
Hello, Thank you for taking the time to share your experience. We understand how frustrating delivery delays can be and we are sorry that this has impacted your order. We pay special attention to this feedback to improve our service and ensure a better experience in the future. Best regards, Europe Incontinence
P
Pierre S.
Rating: 3 out of 5
Not bad but delivery times too long.
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GIGOU C.
Rating: 3 out of 5
I have been ordering for over a year I believe for my mom and until this last order I was very satisfied but had some issues with this last order.... the delivery took a bit longer, over 10 days which is not a big deal in itself but luckily I anticipate....
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GIOVANNI ANGELO L.
Rating: 2 out of 5
Packages of diapers inside opened and not sealed
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Response from Europe Incontinence
Hello, Thank you for sharing your experience. We are sorry to hear that you received opened and unsealed packages of diapers. This does not reflect our quality standards and we take your comments very seriously. Your feedback is valuable to us as it helps us improve our services. Thank you again for your comment. Best regards, The Europe Incontinence team
J
JJE V.
Rating: 3 out of 5
the text on the product and finding it again to reorder is not clear. I see nowhere on the packaging the content mention of 41 l
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Didier D.
Rating: 3 out of 5
Delivery OK. However, I would like the capacity of the protection to be clearly stated on the site for each item. The drop system is worthless because each brand has its own scale and therefore nothing can be compared.
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Frédéric R.
Rating: 3 out of 5
Packaging of the parcel not very discreet. Tena cardboard
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thierry B.
Rating: 2 out of 5
the plastic IDs tear at the back on 6 packs bought at least 3 packs that had the problem
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we completely understand. Could you please contact us by email so that we can find a solution to your problem together? Best regards, Europe Incontinence
N
Nadine L.
Rating: 2 out of 5
I have as much plastic as protection! A 60 L bag full
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Response from Europe Incontinence
Hello, Thank you for your feedback and we take your opinion into account. Best regards, Europe Incontinence
F
frieda G.
Rating: 3 out of 5
Delivery time quite long, sent in advertising box
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Response from Europe Incontinence
Hello, Thank you for your feedback. Rest assured that we are doing everything possible to improve the quality of our services, especially regarding order delivery. Best regards, Europe Incontinence
D
Donatella F.
Rating: 3 out of 5
The chosen delivery location during the order was not respected causing inconvenience for the pickup. I believe it is not correct to change a choice made by the customer without any notice and without giving the customer the possibility to choose another pickup point that is convenient for him.
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CELINE A.
Rating: 3 out of 5
Delivery with 10 days delay
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Koen S.
Rating: 2 out of 5
What a slow delivery! It is totally not what was communicated via the site or in the purchase confirmation... And about which there is no communication.
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Response from Europe Incontinence
Best, We apologize for the delay in the delivery of your order and we will do our utmost to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
A
A. V.
Rating: 2 out of 5
Long delivery time and poor communication
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Response from Europe Incontinence
Dear, Due to the large number of Suprima references (almost 500), we only have a limited stock of the main references for these products. The other references are therefore only available on order, which explains why the delivery time for your order was longer than for the others. Our apologies if this was not explained correctly to you. Best regards, Europe Incontinence
N
Noël M.
Rating: 3 out of 5
I am very satisfied with the shipments with which I have no problem, but I have needed customer service several times and there, their responses take several days with a tone bordering on insolence. I am a regular customer and I did not like that at all.
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raphael B.
Rating: 2 out of 5
Order delivered not really respecting delivery times. 4 days before shipping the order
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Response from Europe Incontinence
Hello, You placed your order on a Saturday, but we ship orders from Monday to Friday. Therefore, your order was shipped the next business day, Monday. In the meantime, Mondial Relay also experienced a delay due to a problem in their sorting center, which means that your order arrived at their facility on Monday but could only be processed the next day or the day after, causing the delivery delay to you. We apologize for the inconvenience caused, although it was beyond our control. Best regards, Europe Incontinence
F
Franck C.
Rating: 3 out of 5
Delivery quite slow
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Response from Europe Incontinence
Hello, Your order from Friday, September 6 at 12:26 PM was shipped from our warehouse the same day at 3:33 PM, about 3 hours after it. It was delivered to you on Wednesday, September 11 with a 1-day delay by DPD, the delivery time being 48 working hours. Best regards, Europe Incontinence
A
Armando B.
Rating: 3 out of 5
The company is responsible for the timely distribution of products; however, the hiring of the distribution company has exceeded a week for the second time, even though they have the product in their possession within a couple of days.
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
A
Andreas U.
Rating: 3 out of 5
the tape on the package needs to be better. so a minus, when you want discreet transmission. but otherwise it was fast shipping and easy payment through pay pal
Response from Europe Incontinence
Hello, We would like to thank you for your opinion and have passed on your comment to our logistics manager. Regards, Europe Incontinence
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