Customer reviews of Europe Incontinence

9,5 /10

Based on 3 141 published reviews

5 2 708 86% 4 236 8% 3 82 3% 2 48 2% 1 67 2%

Summary of reviews

Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.

Reviews 2 and 3 stars

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Acheteur Vérifié

Published on 13/05/2023 à 17h34

My first order was delivered to my home in a single package consisting of two cartons of adult diapers, one huge and heavy package. For my second order, I decided to have it delivered to a relay point thinking it would be delivered the same way. I chose a relay point near my home, a few days later, I received an email informing me that the chosen relay point is closed (which is false, I passed by, it is indeed open), I chose a second relay point, I received another email saying that this second relay point is closed, I chose a third one, another email saying that the relay point is closed (it's an AUCHAN, it is not closed) and my package will be delivered to a fourth relay point. I ended up receiving an email informing me that my package is both at AUCHAN and at the fourth relay point (meanwhile Europe Incontinence informs me that my package is delivered to the first relay point I had chosen, the carrier did not find it necessary to inform Europe Incontinence of the aborted delivery). So I went to AUCHAN where only one carton was waiting for me, I went to the fourth relay point where the second carton was waiting for me. Europe Incontinence defends itself by explaining that home delivery is handled by one carrier and delivery to relay points by another, and each does a bit as they please, for handling reasons it is very conceivable to have two separate cartons (if I had ordered 10 cartons, I would have seen a pallet arrive!!!), however a bit of rigor regarding the carriers would be welcome (if I had had 10 cartons delivered to a relay point, would I have had to travel all over the city to reconstruct my order?)

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Acheteur Vérifié

Published on 02/05/2023 à 12h54

Order placed and received without issue. Just a small downside, if you don't choose a discreet package supplement, everyone can know the nature of the order, and slightly long delay for an order in France.

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Acheteur Vérifié

Published on 30/04/2023 à 08h37

Delivery times and especially preparation until the departure of the package are excessively long

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Acheteur Vérifié

Published on 29/04/2023 à 11h45

Important delivery time

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Acheteur Vérifié

Published on 03/04/2023 à 13h34

Too much time to be delivered.

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Response from Europe Incontinence Published on 04/04/2023

Hello, Thank you for sharing your opinion regarding the delivery time. You finalized your order via bank transfer, which takes longer to process your order compared to online payment. If you wish to receive your order more quickly, we advise you to prefer online payment. Best regards, Europe Incontinence

Acheteur Vérifié

Published on 20/03/2023 à 18h53

At Europe Incontinence I always have problems with the password even though I have noted it in a notebook like all the others. Plus this time it was the payment that caused a problem. I do not want the order and I will not order from you again. Sorry

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Response from Europe Incontinence Published on 21/03/2023

Hello, Could you tell us more about this password issue? We have never had other complaints and we use a login system similar to other sites. Could you also tell us more about the payment issue during your last order? Best regards, Europe Incontinence

Acheteur Vérifié

Published on 30/12/2022 à 14h18

delivery that leaves from Belgium to go to Beaune and then return 10 km from Belgium, carbon footprint too high and delivery time too long, otherwise everything else is fine

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Acheteur Vérifié

Published on 30/12/2022 à 09h42

TO SEE YOUR PACKAGING ISSUE (Quite mediocre cardboard for a 2 euro packaging, please improve for my next order

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Comprador Verificado

Published on 27/11/2022 à 11h14

The product is good but customer service is not.

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Comprador Verificado

Published on 08/11/2022 à 11h22

Almost 10 days for delivery. The contents were identifiable on the outer packaging despite having requested discreet packaging

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Response from Europe Incontinence Published on 08/11/2022

We apologize for this delay due to Mondial Relay and this oversight in discreet packaging. It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing. As for the discreet packaging, this is potentially an error from our teams that should not have occurred. I invite you to contact our customer service by email at [email protected] for a free discreet packaging on your next order.