English 
J
Rating: 4 out of 5
8
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 3 and 4 stars
Reset filtersI
Rating: 4 out of 5
first everything was agreed and on time
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J
Rating: 4 out of 5
happy with a first order; I came back and still happy
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M
Rating: 3 out of 5
Great prices but they use a really terrible courier
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Response from Europe Incontinence
Hello,
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
J
Rating: 4 out of 5
Very serious company, fast delivery. Very satisfied
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M
Rating: 4 out of 5
Good quality
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P
Rating: 4 out of 5
Ordering via smartphone is quite difficult
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N
Rating: 4 out of 5
Everything was fine with my order, delivered quickly. Thank you.
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J
Rating: 3 out of 5
-
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Response from Europe Incontinence
Hello Jean,
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
D
Rating: 4 out of 5
Effective and fast
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I
Rating: 4 out of 5
went well, thank you for that
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R
Rating: 3 out of 5
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
Nothing to complain about. Deadline respected and package in good condition.
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S
Rating: 3 out of 5
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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B
Rating: 4 out of 5
Okay
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J
Rating: 4 out of 5
Produts are perfect , transportation got only 4 stars. I got the tracking number but it showed allways thet the parcel is on its way, nothing else.
F
Rating: 3 out of 5
One week delayed. The bin looks week.
Response from Europe Incontinence
Hello Fernando,
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
G
Rating: 4 out of 5
At first glance, Mondial Relay does not meet the delivery deadline estimated by you
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R
Rating: 4 out of 5
the black plastic packaging is not pleasant to remove.
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C
Rating: 4 out of 5
delivery a bit long
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S
Rating: 4 out of 5
for the first time, order received very late
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Response from Europe Incontinence
Hello Sylvain,
We sincerely apologize for this unusual delay. We are doing everything possible to ensure that this does not happen again and that your next experience is fully satisfactory.
Best regards,
Europe Incontinence
We sincerely apologize for this unusual delay. We are doing everything possible to ensure that this does not happen again and that your next experience is fully satisfactory.
Best regards,
Europe Incontinence
C
Rating: 4 out of 5
Speed and good product, but they are very expensive, they could lower the prices of these products, dependent people also have the right to go to the pool and beach.
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R
Rating: 4 out of 5
This review does not correspond to this delivery. Please excuse me.
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M
Rating: 3 out of 5
The product is good. The delivery was outside the time offered when placing the order. I don't know if they changed carriers or what happened.
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Response from Europe Incontinence
Hello Maria Del Carmen Ferreiro Planell,
Thank you for taking the time to share your opinion.
We are glad to know that the product is to your complete satisfaction. However, we regret that the delivery was delayed compared to the initially announced timeframe.
Rest assured that we place great importance on the punctuality of our shipments. We are reviewing what happened with our transport company to understand what may have caused this setback and to ensure it does not happen again.
We hope to have the pleasure of seeing you again soon on our website to provide you with a fully satisfactory experience.
Sincerely,
Europe Incontinence
Thank you for taking the time to share your opinion.
We are glad to know that the product is to your complete satisfaction. However, we regret that the delivery was delayed compared to the initially announced timeframe.
Rest assured that we place great importance on the punctuality of our shipments. We are reviewing what happened with our transport company to understand what may have caused this setback and to ensure it does not happen again.
We hope to have the pleasure of seeing you again soon on our website to provide you with a fully satisfactory experience.
Sincerely,
Europe Incontinence
A
Rating: 4 out of 5
The delivery is always to my satisfaction.
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I
Rating: 4 out of 5
went well
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S
Rating: 4 out of 5
Lacks a bit of speed and rarely has promo codes. I would say never.
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M
Rating: 4 out of 5
Very efficient! The courier did not deliver the package on time, I reported it and they immediately urged the courier!
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J
Rating: 4 out of 5
First and fast.
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K
Rating: 3 out of 5
I repeat ordered 6x items, and although I might have made an error in the exact item, the supplier did not intervene to query it. A non online shop would have, but where ai / computers are involved, the attention to detail is lacking. Also, the delivery company was less than helpful and delayed the delivery without informing either the supplier or the customer. From a pure online perspective, the process happened as expected, but from a business-customer perspective, the customer service is weak at best. There is a customer contact as an attempt to provide this, but without human interaction in order creation, errors will be made and not realized until delivery.
Response from Europe Incontinence
Hello,
Thank you for your feedback, and we completely understand your disappointment. It is true that computer systems cannot replace the human vigilance of a local shop when an error occurs in an order, and we are very sorry for this.
We have also noted your poor experience with the delivery company and will report this to our carrier.
Please be assured that our customer service is indeed run by real people! We invite you to contact us directly by email: our team is very quick to respond and will do everything possible to help you exchange or return the items that do not suit your needs.
Best regards,
Europe Incontinence
Thank you for your feedback, and we completely understand your disappointment. It is true that computer systems cannot replace the human vigilance of a local shop when an error occurs in an order, and we are very sorry for this.
We have also noted your poor experience with the delivery company and will report this to our carrier.
Please be assured that our customer service is indeed run by real people! We invite you to contact us directly by email: our team is very quick to respond and will do everything possible to help you exchange or return the items that do not suit your needs.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Bad
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F
Rating: 3 out of 5
Average absorption
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Response from Europe Incontinence
Hello Sébastien,
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
H
Rating: 4 out of 5
Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).
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C
Rating: 3 out of 5
Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.
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Response from Europe Incontinence
Hello Carine,
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
E
Rating: 4 out of 5
The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.
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D
Rating: 3 out of 5
my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.
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Response from Europe Incontinence
Hello Dora,
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
A
Rating: 4 out of 5
Everything as expected, very good.
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J
Rating: 3 out of 5
Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).
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Response from Europe Incontinence
Hello Johnny,
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...
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Response from Europe Incontinence
Hello Paulette,
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence