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S
Rating: 4 out of 5
Perfect
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Everything went on time.
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C
Rating: 4 out of 5
Discreet delivery, I will continue to use your services.
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A
Rating: 4 out of 5
Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes
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S
Rating: 4 out of 5
The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!
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Z
Rating: 3 out of 5
Top as always
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Response from Europe Incontinence
Hello Zahra,
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
E
Rating: 4 out of 5
Almost perfect. Delivery times to be shortened if possible. Thank you in advance.
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D
Rating: 4 out of 5
A bit of a wait
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D
Rating: 4 out of 5
Accessible products, good value for money.
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G
Rating: 4 out of 5
Very good quality
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M
Rating: 4 out of 5
Very interesting site but delivery longer than usual
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S
Rating: 3 out of 5
Trusted site
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J
Rating: 4 out of 5
Really what the product describes
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P
Rating: 3 out of 5
Delivery generally in 2 packages in locker but refused this time and longer?
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Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Fast delivery time
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J
Rating: 4 out of 5
product conforms very good price packaging carton a bit fragile
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J
Rating: 4 out of 5
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
A
Rating: 4 out of 5
Seri
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M
Rating: 3 out of 5
It took a very long time before it was delivered, which is normally not the case
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Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
R
Rating: 4 out of 5
I appreciated punctuality and
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O
Rating: 4 out of 5
understandable site
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L
Rating: 4 out of 5
Thank you
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D
Rating: 3 out of 5
I paid for the packaging of the package to be discreet (€1.99) and the box arrived with the brand name, plus the product title and 'Man' written on it. This is the second time!! The first time I can understand it being an oversight, but when it happens again, it's no longer an oversight, it's a professional mistake, plus a service (discretion) charged on invoices (€1.99 X 2). Thank you for the disrespect of privacy which is discretion. Best regards
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
V
Rating: 4 out of 5
My purchase is perfect but delivery is still a bit complicated
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V
Rating: 3 out of 5
I was expecting the receipt of the order before
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M
Rating: 4 out of 5
Perfect diapers for my 13-year-old autistic son. Highly absorbent, perfect size. Too bad there isn't a loyalty program. I buy them every month for about 230€, a small gesture from time to time would be appreciated.
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M
Rating: 4 out of 5
Very well
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J
Rating: 4 out of 5
Order compliant
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G
Rating: 4 out of 5
Of very good quality
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J
Rating: 4 out of 5
Package received well this time. A loyalty program would be welcome.
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R
Rating: 3 out of 5
The ordered goods are fine, everything is good, but the logistics contractor BRT did not deliver to my satisfaction. 4 parts in 2 days. No acceptance of the delivery date change. No drop-off permission. No sufficient communication. DHL can do better.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
R
Rating: 4 out of 5
Good product
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C
Rating: 4 out of 5
Very good. Only the deadlines are sometimes slower than other times.
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K
Rating: 4 out of 5
4
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D
Rating: 4 out of 5
Quality products at affordable prices.
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F
Rating: 4 out of 5
On-time delivery
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S
Rating: 4 out of 5
Order received quickly. Only downside: given the size of the package, it would have been preferable to indicate that delivery to a locker was not possible.
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C
Rating: 4 out of 5
very good product!
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M
Rating: 4 out of 5
Slow shipping.
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G
Rating: 4 out of 5
Excellent quality
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