Customer reviews of Europe Incontinence

Your site is very informative. I found exactly what I was looking for right away. Thank you very much.

Website easy to order from, customer services excellent quick accurate responses. Delivery wasn’t great but the customer services were onto it straight away.

Fine. Clear website and fast delivery.

Goods well packaged, delivery time a bit long

Products conform to the order but delivery time is way too long.

Fast delivery. But due to my mistake, returning the order is impossible because you do not offer a return to a relay point, the only means of transport that could have been used. Delivery to you by a classic carrier is too expensive. So I will keep the order and give it to a nursing home, they will certainly be happy. Following the return, I was thinking of ordering other products but you dissuaded me. I regret it but I think there are efforts to be made on the commercial level. Best regards,

Good

The shipping was quite fast and I could track it without problems. The company is serious, the product disappointing!

Good navigation on the website, the only downside is not tracking the shipment well. Arrived earlier than expected coming from abroad.

Order arrived in 2 parts No customer service phone number The only means remains messaging Too bad Reactive at least

Easy, you can repeat your order in a few clicks with the mouse without having to revisit the site, super

A bit long for delivery

A complete range of products at competitive prices. I give 4 stars due to the lack of information on delivery times.

I don't give it 5 stars, as the shipping includes the panties that come in the original boxes of these diapers.

Easy navigation, reasonable shipping costs

Courier expensive and not fast

THANK YOU, BUT THE DELIVERY EXPECTED IN YOUR INFORMATION WAS 24H AND I RECEIVED IT AFTER A FEW DAYS... PLEASE REVIEW YOUR STATEMENTS! THANK YOU. MC

Everything is fine

The shipping was a disaster, it took a long time, with a week delay.

Delivery too long

My first order was delivered to my home in a single package consisting of two cartons of adult diapers, one huge and heavy package. For my second order, I decided to have it delivered to a relay point thinking it would be delivered the same way. I chose a relay point near my home, a few days later, I received an email informing me that the chosen relay point is closed (which is false, I passed by, it is indeed open), I chose a second relay point, I received another email saying that this second relay point is closed, I chose a third one, another email saying that the relay point is closed (it's an AUCHAN, it is not closed) and my package will be delivered to a fourth relay point. I ended up receiving an email informing me that my package is both at AUCHAN and at the fourth relay point (meanwhile Europe Incontinence informs me that my package is delivered to the first relay point I had chosen, the carrier did not find it necessary to inform Europe Incontinence of the aborted delivery). So I went to AUCHAN where only one carton was waiting for me, I went to the fourth relay point where the second carton was waiting for me. Europe Incontinence defends itself by explaining that home delivery is handled by one carrier and delivery to relay points by another, and each does a bit as they please, for handling reasons it is very conceivable to have two separate cartons (if I had ordered 10 cartons, I would have seen a pallet arrive!!!), however a bit of rigor regarding the carriers would be welcome (if I had had 10 cartons delivered to a relay point, would I have had to travel all over the city to reconstruct my order?)

Complete satisfaction. I recommend

Make the differences between products more visible: very absorbent but also thicker. Help with choice according to profile: take into account age, size, weight... When looking for a diaper for a child, it's not easy to find your way. Highlight suitable products. Maybe create a specific tab for children and disabilities?

Products are very good but shipping to EU countries is expensive

Order placed and received without issue. Just a small downside, if you don't choose a discreet package supplement, everyone can know the nature of the order, and slightly long delay for an order in France.

Delivery times and especially preparation until the departure of the package are excessively long

Important delivery time

Everything is okay.

Everything ok, just too long (3 weeks) to arrive. Slovakia is 3,5 hours by plane. I think the parcel could come in 4-5 days.

fast and compliant order

perfect

has attractively priced incontinence materials, only the required order size could be a bit smaller to receive without shipping costs.

ORDER COMPLIANT

ordered on the 2nd delivered on the 10th, a bit long.... otherwise good site, good product, interesting price

delivery that leaves from Belgium to go to Beaune and then return 10 km from Belgium, carbon footprint too high and delivery time too long, otherwise everything else is fine

TO SEE YOUR PACKAGING ISSUE (Quite mediocre cardboard for a 2 euro packaging, please improve for my next order

The product is good but customer service is not.

The order takes a little while to arrive but always arrives in perfect condition.