/10
★★★★★
based on 1477 reviews published
★★★★★
based on 1477 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The company is responsible for the timely distribution of products; however, the hiring of the distribution company has exceeded a week for the second time, even though they have the product in their possession within a couple of days.
Armando B.
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Answer from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
3
/5
★★★☆☆
The tape on the package needs to be better. so a minus, when you want discreet transmission. but otherwise it was fast shipping and easy payment through pay pal
Andreas U.
Answer from Europe Incontinence
Hello, We would like to thank you for your opinion and have passed on your comment to our logistics manager. Regards, Europe Incontinence
2
/5
★★☆☆☆
Arrived very late when it said 24/48 hours. High shipping cost for that service.
Amor B.
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Answer from Europe Incontinence
Hello, The delivery times for Spain are 3 to 4 working days after shipping. Your order will be shipped within 24 to 48 working hours. Best regards, Europe Incontinence
2
/5
★★☆☆☆
Very long delivery times
José Félix D.
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Answer from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
3
/5
★★★☆☆
My experience was not precisely in the water. It served to contain and not damage the clothing. I tried it in the shower beforehand and my opinion is that it will hardly contain incontinence in the water under a swimsuit.
Jose Luis Y.
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Answer from Europe Incontinence
Hello, Thank you for your opinion. Swimmates is a diaper intended for fecal incontinence. Is this the case? Best regards, Europe Incontinence
2
/5
★★☆☆☆
The product does not seem to contain my child's urination. After washing, it is difficult to dry by hanging it on a clothesline. I thought I would reduce the number of my laundry but so far I am disappointed
Evodie K.
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Answer from Europe Incontinence
Hello, We are sorry to hear that. Have you tried drying it near a heat source, like a radiator? If needed, do not hesitate to contact our services so that we can also pass this information on to the manufacturer. Best regards, Europe Incontinence
3
/5
★★★☆☆
Good in terms of prices but delivery time very very long, even really too long. According to the conditions, shipping in 24 hours, which is totally false!
Anne Laure K.
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Answer from Europe Incontinence
Hello Madam, 95% of orders are shipped within 24 hours. In June, however, we experienced a peak in activity that increased our delivery times, we apologize for that. Best regards, Europe Incontinence
3
/5
★★★☆☆
I have not yet received my order, but the managers are not at the level of EUROPE INCONTINENCE: their DPD delivery service is below EVERYTHING, I have only had problems with them when they are in charge of a delivery.
Nicole C.
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Answer from Europe Incontinence
Hello, Thank you for your feedback. Please note that we offer other delivery methods: Chronopost, UPS, Colissimo, Mondial Relay, ... Best regards, Europe Incontinence
2
/5
★★☆☆☆
Received defective product, reported this, sent the requested photos, and there would be inquiries made with the manufacturer. Subsequently, no response for 2 weeks now. I asked last week if there was any news and if I could return and exchange the product for another brand, but it remains silent. Responding faster and properly resolving defects or complaints would be better. For now, this was the first and last time I ordered there, I am still waiting for a solution.
Bart D.
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Answer from Europe Incontinence
Dear, Our apologies for the delay in processing your request. However, we are glad that everything is now in order. Best regards, Europe Incontinence
2
/5
★★☆☆☆
For the last two orders, I receive a message that my order is not completed, the amount is 89.70 while I paid 80.40 as usual!! I ask why?, no response!! I receive the email that my order is taken into account and the payment made!! Why this abnormal order email??
Michel C.
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Answer from Europe Incontinence
Hello, We apologize for this technical problem which has been resolved since. Best regards, Europe Incontinence
3
/5
★★★☆☆
Great site for products and choice but service through BRT couriers in particular is terrible. On Friday, I think to save money they delivered 2 boxes packed together to pay less but the weight reached 35 kilos and no logistics center would pick it up. The previous shipment has yet to arrive and I am waiting for a refund. Not a positive judgment
Giovanni C.
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Answer from Europe Incontinence
Hello, Thank you for your feedback. It is strange because the order in question (EU-34891) weighed only 13 kg in total. Are you sure it is the right one? If not, please let us know so we can check it together. Best regards, Europe Incontinence
3
/5
★★★☆☆
Products are compliant but it took 8 days between the order and delivery, which is long. I had to buy some at the pharmacy for an emergency, even though it was indicated that products were available and deliverable within 24 hours.........far from reality and I am questioning a new order.
Pietrzak G.
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3
/5
★★★☆☆
Too bad you have to pay an extra for discreet packaging for this type of product!
Jean-françois M.
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2
/5
★★☆☆☆
I did not receive part of my order, after several emails no changes still not received the missing part of my order. Marion does not seem to understand the dispute...
Thomas R.
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Answer from Europe Incontinence
Hello Sir, After being able to take note of your exchanges with our colleague Marion, we note that the 4 packs of Seni R Pads were indeed inside the last package you received from the carrier. Therefore, we hope that you have since been fully satisfied with our services and remain at your disposal for any further information. Best regards, Your Europe Incontinence team
3
/5
★★★☆☆
The order took 2 weeks to arrive, the website said that shipments were made in 24 hours, I don't know the cause of the delay.
Tania M.
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2
/5
★★☆☆☆
Pretty weak packaging consodering i paix a premium for it. You could see inside from the edge
Antoine D.
Answer from Europe Incontinence
Hello, We are sorry to hear that you have experienced problems with the packaging of your order. We make every effort to ensure that this does not happen by optimising our packaging and offering good quality packaging. Unfortunately in some cases the packaging may be damaged by the carrier during delivery. We apologise for any inconvenience caused, although this is beyond our control. If this problem occurs again, please send us some photos by email to [email protected]. Regards, Europe Incontinence
2
/5
★★☆☆☆
Delivery on time and hour
Rose L.
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Answer from Europe Incontinence
Hello, Could you tell us more about the problem encountered? Best regards, Your Europe Incontinence team
3
/5
★★★☆☆
It's a shame to have to pay an extra fee for discreet parcel delivery; for this type of product, it seems normal to have neutral packaging by default.
Jean-françois M.
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3
/5
★★★☆☆
Improve delivery delays
Manuel A.
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Answer from Europe Incontinence
Hello, It is true that the package handled by Mondial Relay / InPost took an abnormally long time to be delivered to you. We have contacted the delivery person to find out more and ensure this does not happen again. We apologize for the inconvenience caused, although it is independent of our will. Best regards, Your Europe Incontinence team
3
/5
★★★☆☆
First order impeccable delivered in 5 days second order ordered on the 26th received on the 10th..????
Jean-louis B.
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Answer from Europe Incontinence
Hello, We are sorry to hear that you encountered a delivery problem with your second order. Since it was during the year-end holiday period, carriers were unusually overloaded and delivery times were sometimes longer. In any case, we are doing our best to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team
3
/5
★★★☆☆
Everything was going very well for 2 years I regularly placed an order that reached me very quickly (3 or 4 days)....and my last order from the end of November 2023 took almost a month to reach me ???? I am questioning what to do next!!
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, We are sorry to hear that you encountered problems with the delivery of your last order. We sincerely apologize and are doing everything to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team.
3
/5
★★★☆☆
I would have given 5 *, but the information about the shipment in 2 packages is missing
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, When we ship your order in two packages (or more), you receive as many different emails as there are packages (with different tracking numbers). Could you please check again? Best regards, Your Europe Incontinence team
3
/5
★★★☆☆
I must say that for the previous 2 orders I placed I would have given 5 stars and for this one I give 3 stars and not one. Order paid by bank transfer on November 28 and consisting of three items: one arrived early, the second only on December 18, the third has not yet been delivered! It shows a delivery attempt but that is not true, there is always someone at the shipping address. Also, checking the order status on the site I find DELIVERED while one of the three items I have not yet received.
Acquirente Verificato
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3
/5
★★★☆☆
Received the torn package.
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, We are sorry to hear that. Could you please contact our team by email to see what to do about this problem? Best regards, Your Europe Incontinence team
3
/5
★★★☆☆
It's a hassle that until the country is entered, the real price of what you want to buy and its shipping costs are not known. This can make you reconsider whether to buy something or not... It's a hassle that they don't do home deliveries without having to pay extra, especially if part of their customers are elderly or have physical problems. Although I understand that it has its side of raising awareness about the extra cost of bringing things to the door. I had to buy without being able to read reviews from other users and I would have liked to know what other buyers thought. I would have liked to have much more information about the products, such as how they are sewn or how to wash them better and their specific pattern and dimensions, and the materials, more detailed. Choosing the correct size, with the info from the website, was really impossible for me. I found myself having to buy two sizes knowing that one would not be suitable. That doesn't seem right to me. But the diapers are quite good and they notify you when you can go pick them up via SMS.
Comprador Verificado
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3
/5
★★★☆☆
Fast delivery ...lol. I placed the order on Monday and received it on Monday after
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, We are sorry for the delay known during the delivery of your order, we are doing everything possible to ensure this does not happen again and to meet our delivery deadlines. Best regards, Your Europe Incontinence team
2
/5
★★☆☆☆
The deadlines are met and the delivery itself causes no problems: however, the durability of the item leaves something to be desired (you are not to blame), it tore after the first hand wash, when putting it on.
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, We are sorry to hear that. Please feel free to contact us by email so that we can report this issue to the manufacturer. Best regards, Your Europe Incontinence team
2
/5
★★☆☆☆
Very bad service
Comprador Verificado
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3
/5
★★★☆☆
Always too long to receive the package. DPD, the order leaves from Belgium, goes to Beaune then goes back to the Belgian border instead of the order place. We are told to pay attention to pollution. I think we want to laugh. Too bad because it's a great site.
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, Could you tell us more about the "too long" delivery times? Because your order paid on Thursday was delivered to you the following Monday, that is 48 hours later excluding the weekend? Best regards, Your Europe Incontinence team
3
/5
★★★☆☆
Very average!! Order received with two weeks of waiting!! The products on the site were available, but the day after the order, an email informed me of the stock shortage. Worried about my first order!!
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, We are sorry for your mixed experience with your first order. We did indeed experience a delay with the delivery of the Lille brand at that time and we sincerely apologize for that. We are doing everything possible to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team