/10
★★★★★
based on 1477 reviews published
★★★★★
based on 1477 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
9.
Patrick R.
purchased on 15/07/2025
Translated review
3
/5
★★★☆☆
Impeccable, just annoying to have to sign for the delivery. We have a parcel area where we do not sign. It would be great if we didn't have to sign. Thank you
Liliane C.
purchased on 14/07/2025
Translated review
Answer from Europe Incontinence
Hello,
Thank you for your feedback.
This signature request is part of the delivery process specific to the carrier you chose and is therefore independent of our will.
Thank you for your understanding.
Best regards,
Europe Incontinence.
Thank you for your feedback.
This signature request is part of the delivery process specific to the carrier you chose and is therefore independent of our will.
Thank you for your understanding.
Best regards,
Europe Incontinence.
2
/5
★★☆☆☆
On the merchant site, nothing to say, however the products have changed, they have become of poor quality.
Eric S.
purchased on 04/07/2025
Translated review
Answer from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.
Best regards,
Europe Incontinence.
3
/5
★★★☆☆
Delivery deadlines not respected, box, paying for discretion (too bad) and damaged upon arrival (this is the second time in a row that it arrives damaged), for the changes increasingly thin (too thin), next order I will take another model.
Johnny L.
purchased on 09/07/2025
Translated review
Answer from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
As for the damaged boxes, a complaint will be forwarded to the transport company responsible for the damages caused.
Finally, regarding the changes, we will forward your comments to the concerned brand.
Feel free to try other brands that we offer and give us your feedback.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
As for the damaged boxes, a complaint will be forwarded to the transport company responsible for the damages caused.
Finally, regarding the changes, we will forward your comments to the concerned brand.
Feel free to try other brands that we offer and give us your feedback.
Best regards,
Europe Incontinence.
2
/5
★★☆☆☆
Delivery date scheduled between July 11 and 12...BUT package received only on July 16. Really very unfortunate. Otherwise, content OK.
Liliane F.
purchased on 08/07/2025
Translated review
Answer from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
2
/5
★★☆☆☆
Deliveries are always late compared to the communicated deadline.
Béatrice M.
purchased on 08/07/2025
Translated review
Answer from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
2
/5
★★☆☆☆
The delivery did not go as planned, received 2 packages one by carrier and the other by Chronopost, otherwise the products are fine.
Annie G.
purchased on 05/07/2025
Translated review
Answer from Europe Incontinence
Hello,
Could you please specify which carrier (different from Chronopost) delivered your package?
Best regards,
Europe Incontinence.
Could you please specify which carrier (different from Chronopost) delivered your package?
Best regards,
Europe Incontinence.
3
/5
★★★☆☆
Pickup point changed and forced to travel 20km instead of 1km. Not cool!!!
Alain T.
purchased on 06/07/2025
Translated review
Answer from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
The carrier was unable to deliver your package to the initial pickup point due to its temporary unavailability. They then dropped your package at the nearest pickup point.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
The carrier was unable to deliver your package to the initial pickup point due to its temporary unavailability. They then dropped your package at the nearest pickup point.
Best regards,
Europe Incontinence.
3
/5
★★★☆☆
Delivery too long
Fatima D.
purchased on 24/06/2025
Translated review
Answer from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated a bit of delay and we apologize for that.
We are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated a bit of delay and we apologize for that.
We are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
3
/5
★★★☆☆
They are diapers that do not allow for reuse since the filling inside disintegrates from the first use.
Marí V.
purchased on 13/06/2025
Translated review
Answer from Europe Incontinence
Good morning,
Indeed, they are disposable diapers. That’s why there are several in each package.
Sincerely,
Europe Incontinence.
Indeed, they are disposable diapers. That’s why there are several in each package.
Sincerely,
Europe Incontinence.
3
/5
★★★☆☆
Very long delays
Dominique G.
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2
/5
★★☆☆☆
Why this rating, change the delivery company otherwise I will no longer order from you, Mondial Relay delivered the package 40 km from my home, unacceptable
Jean-michel C.
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Answer from Europe Incontinence
Hello, We are sorry to learn about this inconvenience and we understand your dissatisfaction. A complaint will be filed with the carrier. However, we inform you that we work with other carriers if you wish to no longer be delivered by Mondial Relay. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence.
3
/5
★★★☆☆
I purchased from this site and give three stars for the simple reason that they have a very high amount to reach for free shipping and also for a simple package for privacy they want about €2 as a fee, there are better sites.
Giuliano F.
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2
/5
★★☆☆☆
Delivery problem always late not as expected on the order day
El Hachmi O.
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Answer from Europe Incontinence
Hello, Thank you for taking the time to share your experience. We understand how frustrating delivery delays can be and we are sorry that this has impacted your order. We pay special attention to this feedback to improve our service and ensure a better experience in the future. Best regards, Europe Incontinence
3
/5
★★★☆☆
Not bad but delivery times too long.
Pierre S.
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3
/5
★★★☆☆
I have been ordering for over a year I believe for my mom and until this last order I was very satisfied but had some issues with this last order.... the delivery took a bit longer, over 10 days which is not a big deal in itself but luckily I anticipate....
Gigou C.
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2
/5
★★☆☆☆
Packages of diapers inside opened and not sealed
Giovanni Angelo L.
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Answer from Europe Incontinence
Hello, Thank you for sharing your experience. We are sorry to hear that you received opened and unsealed packages of diapers. This does not reflect our quality standards and we take your comments very seriously. Your feedback is valuable to us as it helps us improve our services. Thank you again for your comment. Best regards, The Europe Incontinence team
3
/5
★★★☆☆
The text on the product and finding it again to reorder is not clear. I see nowhere on the packaging the content mention of 41 l
Jje V.
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3
/5
★★★☆☆
Delivery OK. However, I would like the capacity of the protection to be clearly stated on the site for each item. The drop system is worthless because each brand has its own scale and therefore nothing can be compared.
Didier D.
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3
/5
★★★☆☆
Packaging of the parcel not very discreet. Tena cardboard
Frédéric R.
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2
/5
★★☆☆☆
The plastic IDs tear at the back on 6 packs bought at least 3 packs that had the problem
Thierry B.
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Answer from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we completely understand. Could you please contact us by email so that we can find a solution to your problem together? Best regards, Europe Incontinence
2
/5
★★☆☆☆
I have as much plastic as protection! A 60 L bag full
Nadine L.
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Answer from Europe Incontinence
Hello, Thank you for your feedback and we take your opinion into account. Best regards, Europe Incontinence
3
/5
★★★☆☆
Delivery time quite long, sent in advertising box
Frieda G.
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Answer from Europe Incontinence
Hello, Thank you for your feedback. Rest assured that we are doing everything possible to improve the quality of our services, especially regarding order delivery. Best regards, Europe Incontinence
3
/5
★★★☆☆
The chosen delivery location during the order was not respected causing inconvenience for the pickup. I believe it is not correct to change a choice made by the customer without any notice and without giving the customer the possibility to choose another pickup point that is convenient for him.
Donatella F.
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3
/5
★★★☆☆
Delivery with 10 days delay
Celine A.
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2
/5
★★☆☆☆
What a slow delivery! It is totally not what was communicated via the site or in the purchase confirmation... And about which there is no communication.
Koen S.
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Answer from Europe Incontinence
Best, We apologize for the delay in the delivery of your order and we will do our utmost to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
2
/5
★★☆☆☆
Long delivery time and poor communication
A. V.
Translated review
Answer from Europe Incontinence
Dear, Due to the large number of Suprima references (almost 500), we only have a limited stock of the main references for these products. The other references are therefore only available on order, which explains why the delivery time for your order was longer than for the others. Our apologies if this was not explained correctly to you. Best regards, Europe Incontinence
3
/5
★★★☆☆
I am very satisfied with the shipments with which I have no problem, but I have needed customer service several times and there, their responses take several days with a tone bordering on insolence. I am a regular customer and I did not like that at all.
Noël M.
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2
/5
★★☆☆☆
Order delivered not really respecting delivery times. 4 days before shipping the order
Raphael B.
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Answer from Europe Incontinence
Hello, You placed your order on a Saturday, but we ship orders from Monday to Friday. Therefore, your order was shipped the next business day, Monday. In the meantime, Mondial Relay also experienced a delay due to a problem in their sorting center, which means that your order arrived at their facility on Monday but could only be processed the next day or the day after, causing the delivery delay to you. We apologize for the inconvenience caused, although it was beyond our control. Best regards, Europe Incontinence
3
/5
★★★☆☆
Delivery quite slow
Franck C.
Translated review
Answer from Europe Incontinence
Hello, Your order from Friday, September 6 at 12:26 PM was shipped from our warehouse the same day at 3:33 PM, about 3 hours after it. It was delivered to you on Wednesday, September 11 with a 1-day delay by DPD, the delivery time being 48 working hours. Best regards, Europe Incontinence