9.5/10
★★★★★
based on 1477 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
They have completely neglected the delivery, the last estimated delivery date is set for 15 days after the established date.
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Noelia P.
purchased on 04/07/2025
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Answer from Europe Incontinence
Good morning,

We sincerely regret your dissatisfaction, which we fully understand.

Due to the large number of orders, we have accumulated a small delay and we apologize for that.

We are doing everything possible to ensure that this type of incident does not happen again in the future.

Sincerely,
Europe Incontinence.
1 /5
★☆☆☆☆
GLS takes way too long to deliver in France while your company is extremely responsive. The pads smell too much like oil and it's unpleasant, maybe even dangerous for a disabled person who must always have one in their bed. They are very poorly thermally glued, so they tear when opened and many have to be thrown away. Can you please pass this information to the manufacturer?
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Florence D.
purchased on 03/07/2025
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Answer from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction.

We will forward your comments to the concerned companies.

Best regards,
Europe Incontinence.
1 /5
★☆☆☆☆
I thought they were useful for pee too, only for poop they don't work for me
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Michela G.
purchased on 01/07/2025
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Answer from Europe Incontinence
Good morning,

We are sorry that this product did not meet your expectations.

We will indicate the nature of the incontinence on the product sheet so that it is clearer for our customers in the future.

Best regards,
Europe Incontinence.
1 /5
★☆☆☆☆
It cannot be that I pay for it to be delivered to my home and the transport company does whatever it wants, and I have to go to a pickup point to collect the package.
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Antonio M.
purchased on 26/06/2025
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Answer from Europe Incontinence
Good morning,

We sincerely regret your dissatisfaction with the delivery.

The transport company informs us that an attempt was made to deliver without success. Therefore, it was forced to deposit your package at the nearest pickup point.

Sincerely,
Europe Incontinence.
1 /5
★☆☆☆☆
Delivered on time
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Jacques F.
purchased on 21/06/2025
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Answer from Europe Incontinence
Hello,

Could you provide us with more details about your comment? We are not sure we understand its meaning.

Best regards,
Europe Incontinence
1 /5
★☆☆☆☆
Never again, not serious at all
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Sandrine D.
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Answer from Europe Incontinence
Hello, In reviewing your complaint submitted by email, we note that you did not respond to our last email. It seems that the packages (the packaging) you received were slightly torn (probably during transport), but you did not specify whether the products themselves were damaged. If we had received this indication along with photos proving the damage to the protections, we could have proceeded with compensation. Since this is not the case, we could not follow up on this. Best regards, Europe Incontinence.
1 /5
★☆☆☆☆
Order made with a supplement for discreet shipping (two euros more). But received without discreet packaging. Furthermore, after a complaint and request for a refund of this amount, nothing has been done to date. Commitments not respected. Not serious
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Philippe T.
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Answer from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we fully understand. We are doing everything we can to ensure that this kind of incident does not happen again in the future. As for your refund, despite the delay, please know that we have not forgotten it and it will be processed as soon as possible. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence
1 /5
★☆☆☆☆
Good site highly recommended to new customers. The only downside is the DELIVERY PEOPLE WHO DO NOT WANT TO GO UP TO YOUR FLOOR OR WHO NOTIFY THAT YOU HAVE RECEIVED YOUR PACKAGE WHEN THEY HAVE NOT DELIVERED IT AND ON TOP OF THAT SIGN IN YOUR PLACE TO HAVE A SO-CALLED PROOF EVEN THOUGH IT IS NOT YOUR SIGNATURE. Apart from that, the merchant is correct, the site is secure, but they should review with their carrier because it is them who do not do their job and some associate them with merchants who have nothing to do (BAD DELIVERY PERSON ESPECIALLY CHRONOPOST WITH WHOM I HAVE HAD A PROBLEM TO THIS DAY I AM STILL WAITING FOR MY PACKAGE)
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Virey C.
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Answer from Europe Incontinence
Hello, We are sorry to learn of your dissatisfaction which we fully understand. We are doing everything possible with the carrier to ensure that this kind of situation does not happen again in the future. Regarding your order, we have contacted the carrier to keep us informed of the situation. If your package is declared lost, we will resend your order or refund you according to your preference. Our sincere apologies for the inconvenience caused, although independent of our will. Best regards, Europe Incontinence
1 /5
★☆☆☆☆
Super long and no news about the delivery
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Philippe B.
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Answer from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction. Your order was shipped the day after we received your payment. The carrier then encountered problems during delivery, which delayed it. In the meantime, it has been delivered to you. Best regards, Europe Incontinence
1 /5
★☆☆☆☆
They didn't want to change the size of the pants
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Jaime Manuel P.
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Answer from Europe Incontinence
Hello, Unfortunately, the law does not allow us to accept the return of this type of products, as they are hygiene products. We are very sorry. Sincerely, Europe Incontinence
1 /5
★☆☆☆☆
Paid, received nothing. Service so far very poor.
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Hans V.
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Answer from Europe Incontinence
Dear, We are sorry to hear that you had a mixed experience with our service. Your package was delivered a few days later, can you confirm this? Best regards, Europe Incontinence
1 /5
★☆☆☆☆
Very bad, no responsibility. Customer service absent... product not received for more than a month, no refunds.
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Margarita A.
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Answer from Europe Incontinence
Hello, We are sorry to hear that you had a mixed experience with our services and we are doing everything on our side to ensure this does not happen again. Best regards, Your Europe Incontinence team
1 /5
★☆☆☆☆
Very bad, the order has still not been delivered while on December 12, 2023 the package has been reported in the sorting center for more news
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Acheteur Vérifié
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Answer from Europe Incontinence
Hello, We sincerely apologize for the inconvenience caused, although it is independent of our will. Your package experienced a sorting problem with the carrier which caused it to be shipped to the wrong destination and thus this abnormally long delay. We are doing everything on our side with them to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team
1 /5
★☆☆☆☆
I bought MOMICATE protections supposedly 10 drops and that is absolutely not the case. I am really disappointed.
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Acheteur Vérifié
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Answer from Europe Incontinence
Hello, Could you tell us more because the 10 drops ordered are indeed the 10 drops you received? Best regards, Your Europe Incontinence team
1 /5
★☆☆☆☆
Order placed on October 20, expected for the 28th. They attempted delivery on October 31, but I wasn't home. No notice or alternative delivery date. Contacted europe-incontinence to cancel the order and still no response.
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Comprador Verificado
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1 /5
★☆☆☆☆
Non-compliance with delivery time and delivery location. Incorrect information on the quantity of each package. Seen on the site 28 and in reality only 15 items per package.
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Acheteur Vérifié
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Answer from Europe Incontinence
Hello, We are sorry for the problem encountered with your order and have taken all measures to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
1 /5
★☆☆☆☆
Low quality product. The return at my own expense does not justify the purchase. I'm sorry, but this is the reality.
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Acquirente Verificato
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1 /5
★☆☆☆☆
The delivery time was not correct. Delivery more than a week late.
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Verified Buyer
Answer from Europe Incontinence
Hello, We are sorry to hear that your order has indeed arrived late. It seems that there was indeed a delay in the delivery of your parcel as your order of 06 February had left our warehouse on 08 February. We will certainly investigate with the carrier to find out the reasons for this abnormal delay and we apologise for the inconvenience caused, although it is beyond our control. Regards, Europe Incontinence
1 /5
★☆☆☆☆
Unfortunately received a broken item, and it is not possible to return it because I cannot print the return label, so I won't get a new one, poor service and waste of money.
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Geverifieerde Koper
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Answer from Europe Incontinence
Dear, As mentioned by our customer service, we have provided you with a return label to send back the defective product. With this return, we can file a complaint with the manufacturer and send you a non-defective product. Unfortunately, this label needs to be printed to be attached to the package. If you do not have a printer, you might ask a neighbor or a friend, or even go directly to a printing shop or a Mondial Relay point that might print the label for you. Best regards, Europe Incontinence
1 /5
★☆☆☆☆
I ordered the same product that I had ordered in August because I found it satisfactory in terms of absorbency (4 drops). The products received this month (4 packages of 4 drops), unfortunately, are quite different from the previous ones because they do not absorb anything and do not have sufficient adherence to the leg. A real disappointment.
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Acquirente Verificato
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Answer from Europe Incontinence
The products you received are the same as those ordered in August, there should be no changes as the manufacturer has not renewed the range in the meantime. What do you mean by "different"? Could you send us an email at [email protected] so we can investigate your issue?