/10
★★★★★
based on 1477 reviews published
★★★★★
based on 1477 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order was not delivered to the indicated pickup point, I traveled an hour to pick up my package from another pickup point.
Geverifieerde Koper
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3
/5
★★★☆☆
Fast delivery. But due to my mistake, returning the order is impossible because you do not offer a return to a relay point, the only means of transport that could have been used. Delivery to you by a classic carrier is too expensive. So I will keep the order and give it to a nursing home, they will certainly be happy. Following the return, I was thinking of ordering other products but you dissuaded me. I regret it but I think there are efforts to be made on the commercial level. Best regards,
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, Thank you for your feedback. It is indeed currently impossible to return your merchandise to a relay point but we are considering the possibility of improving this in the future. Best regards, Your Europe Incontinence team
3
/5
★★★☆☆
The shipping was quite fast and I could track it without problems. The company is serious, the product disappointing!
Acquirente Verificato
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3
/5
★★★☆☆
Order arrived in 2 parts No customer service phone number The only means remains messaging Too bad Reactive at least
Acheteur Vérifié
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3
/5
★★★☆☆
The shipping was a disaster, it took a long time, with a week delay.
Comprador Verificado
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3
/5
★★★☆☆
My first order was delivered to my home in a single package consisting of two cartons of adult diapers, one huge and heavy package. For my second order, I decided to have it delivered to a relay point thinking it would be delivered the same way. I chose a relay point near my home, a few days later, I received an email informing me that the chosen relay point is closed (which is false, I passed by, it is indeed open), I chose a second relay point, I received another email saying that this second relay point is closed, I chose a third one, another email saying that the relay point is closed (it's an AUCHAN, it is not closed) and my package will be delivered to a fourth relay point. I ended up receiving an email informing me that my package is both at AUCHAN and at the fourth relay point (meanwhile Europe Incontinence informs me that my package is delivered to the first relay point I had chosen, the carrier did not find it necessary to inform Europe Incontinence of the aborted delivery). So I went to AUCHAN where only one carton was waiting for me, I went to the fourth relay point where the second carton was waiting for me. Europe Incontinence defends itself by explaining that home delivery is handled by one carrier and delivery to relay points by another, and each does a bit as they please, for handling reasons it is very conceivable to have two separate cartons (if I had ordered 10 cartons, I would have seen a pallet arrive!!!), however a bit of rigor regarding the carriers would be welcome (if I had had 10 cartons delivered to a relay point, would I have had to travel all over the city to reconstruct my order?)
Acheteur Vérifié
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3
/5
★★★☆☆
Order placed and received without issue. Just a small downside, if you don't choose a discreet package supplement, everyone can know the nature of the order, and slightly long delay for an order in France.
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery times and especially preparation until the departure of the package are excessively long
Acheteur Vérifié
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3
/5
★★★☆☆
Important delivery time
Acheteur Vérifié
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2
/5
★★☆☆☆
Too much time to be delivered.
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, Thank you for sharing your opinion regarding the delivery time. You finalized your order via bank transfer, which takes longer to process your order compared to online payment. If you wish to receive your order more quickly, we advise you to prefer online payment. Best regards, Europe Incontinence
2
/5
★★☆☆☆
At Europe Incontinence I always have problems with the password even though I have noted it in a notebook like all the others. Plus this time it was the payment that caused a problem. I do not want the order and I will not order from you again. Sorry
Acheteur Vérifié
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Answer from Europe Incontinence
Hello, Could you tell us more about this password issue? We have never had other complaints and we use a login system similar to other sites. Could you also tell us more about the payment issue during your last order? Best regards, Europe Incontinence
3
/5
★★★☆☆
Delivery that leaves from Belgium to go to Beaune and then return 10 km from Belgium, carbon footprint too high and delivery time too long, otherwise everything else is fine
Acheteur Vérifié
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3
/5
★★★☆☆
TO SEE YOUR PACKAGING ISSUE (Quite mediocre cardboard for a 2 euro packaging, please improve for my next order
Acheteur Vérifié
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3
/5
★★★☆☆
The product is good but customer service is not.
Comprador Verificado
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2
/5
★★☆☆☆
Almost 10 days for delivery. The contents were identifiable on the outer packaging despite having requested discreet packaging
Comprador Verificado
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Answer from Europe Incontinence
We apologize for this delay due to Mondial Relay and this oversight in discreet packaging. It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing. As for the discreet packaging, this is potentially an error from our teams that should not have occurred. I invite you to contact our customer service by email at [email protected] for a free discreet packaging on your next order.