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M
Rating: 3 out of 5
Quick response, but I can't find what I'm looking for because there is hardly any green fabric while other colors have more shades and gradients. Disappointing.
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Customer reviews of Evedeco
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 814 published reviews
Summary of reviews
Evedeco delivers consistently fast and reliable service, with many customers noting quick, well-packaged shipping and orders arriving promptly. The store is praised for its attentive, professional team, helpful advice, and responsive communication that enhances the purchasing experience. Customers repeatedly commend the quality of fabrics and finished products, along with easy ordering, extensive fabric choices, free samples, and accurate representations of items online. Overall, shoppers highlight dependable delivery, supportive service, and high-quality, well-made curtains and accessories.
Reviews 1 and 3 stars
Reset filtersC
Rating: 1 out of 5
My order was not transmitted to the supplier in Spain. I had to call for information. Then delivery problem.
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Response from Evedeco
Hello,
We are sincerely sorry that your first experience with our workshop did not meet your expectations.
Throughout our exchanges, we have made sure to remain available, attentive, and courteous, and to follow up on your order as well as the necessary steps with the carrier when delivery difficulties, independent of our workshop, occurred.
We would also like to clarify that the bed covers delivered were indeed recognized as conforming to your order in your messages. The rating given to the product in your review therefore surprised us, but we certainly respect your feelings.
Your message "Hello,
I have finally received the 2 bed covers that conform to my order. Thank you for taking my complaints into account in a timely manner."
Our workshop places great importance on the quality of customer relations. The numerous positive reviews we receive testify to a service and support that are usually appreciated by our clientele.
We thank you for your feedback and remain available for any constructive exchange.
Have a nice day
Stéphanie
We are sincerely sorry that your first experience with our workshop did not meet your expectations.
Throughout our exchanges, we have made sure to remain available, attentive, and courteous, and to follow up on your order as well as the necessary steps with the carrier when delivery difficulties, independent of our workshop, occurred.
We would also like to clarify that the bed covers delivered were indeed recognized as conforming to your order in your messages. The rating given to the product in your review therefore surprised us, but we certainly respect your feelings.
Your message "Hello,
I have finally received the 2 bed covers that conform to my order. Thank you for taking my complaints into account in a timely manner."
Our workshop places great importance on the quality of customer relations. The numerous positive reviews we receive testify to a service and support that are usually appreciated by our clientele.
We thank you for your feedback and remain available for any constructive exchange.
Have a nice day
Stéphanie
D
Rating: 3 out of 5
Hello, I only requested samples to possibly place an order but I only received one. Best regards.
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Response from Evedeco
Hello, rest assured, you will receive your 6 samples as planned. Simply, 5 come from the same supplier and the last one from another, which explains the shipment in two separate packages. We remain very easily reachable by phone or by email: do not hesitate to contact us if you have any doubts, we will be happy to respond to you. With all our attention, L'Atelier D'Eve
M
Rating: 3 out of 5
Evedeco is a dynamic and responsive company that I warmly recommend.
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C
Rating: 3 out of 5
Did not see the delivery person. I was present, package dropped off in my garage.
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T
Rating: 1 out of 5
Hello After receiving the product, a Velvet plaid, I was very disappointed with the color rendering which was not at all like the photo. I contacted L'Atelier d'Eve to ask for a refund, and received no return. Very disappointed with the lack of professionalism. Obviously I will not be ordering from this site again. Sincerely
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Response from Evedeco
We're sorry to hear about your disappointment with the color of your Velvet throw. We do our best to ensure that our photos accurately reflect the real colors of our products, and this is not always easy. We are constantly working to improve this point.
Regarding your request for a refund, our customer service is particularly responsive and answers all requests. We have not received any requests from you either by e-mail or by telephone. When I saw your review, I contacted you. Your request was processed immediately, and your refund was processed as soon as we received the returned goods.
We sincerely regret this experience even if we have little chance of seeing you again. We hope that you will keep a more positive image and a calmer opinion of our efficiency and professionalism. Have a nice day!
Regarding your request for a refund, our customer service is particularly responsive and answers all requests. We have not received any requests from you either by e-mail or by telephone. When I saw your review, I contacted you. Your request was processed immediately, and your refund was processed as soon as we received the returned goods.
We sincerely regret this experience even if we have little chance of seeing you again. We hope that you will keep a more positive image and a calmer opinion of our efficiency and professionalism. Have a nice day!
J
Rating: 3 out of 5
The initial coli was not sent to the right place, on a simple email I reported this error and after a week of waiting, I was contacted and my order was honored. Very good service
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Response from Evedeco
Thank you for your review of our site, Jacques. We are sincerely sorry for the initial delivery error. We always do our best to satisfy our customers and are pleased that your order was finally honored. Thank you again for your confidence
T
Rating: 3 out of 5
Still waiting for the 3rd sample requested some time ago.
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Response from Evedeco
Thank you Thierry for your feedback. We sincerely apologize for the delay, but next time don't hesitate to contact us by email or by phone. We send the samples back at our expense when the delays are too long and unfortunately once they are in the mailbox we are no longer in control of their proper delivery. We look forward to seeing you again at evedeco.
C
Rating: 3 out of 5
Very happy
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C
Rating: 3 out of 5
The photo does not allow to appreciate the reality of the fabric pattern. The sample received seems far from the photo.
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Response from Evedeco
Good day, we are sorry that you were disappointed, it happens that the photo can not reflect the quality of the fabric especially when it is plain and that's why we have a sample service. See you soon on evedeco.com
C
Rating: 1 out of 5
ordered adult masks and received children's masks!
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E
Rating: 3 out of 5
Delivery time not respected. After a call from us, answer: computer problem. Obviously, the computer is always at fault when there is a malfunction somewhere!
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Response from Evedeco
Thank you for taking the time to leave a review, which is important for the functioning of our company. Unfortunately there was a computer problem when you placed your order, more precisely our emails did not arrive at our supplier and we took some time to realize it, so all deliveries from Reig Marti were delayed. I understand your dissatisfaction and we apologize, we are a serious company and especially respectful of our customers.
We hope to see you again at L'Atelier d'Eve :)
Have a nice day
Stéphanie
We hope to see you again at L'Atelier d'Eve :)
Have a nice day
Stéphanie
P
Rating: 1 out of 5
Linen towels leave large traces of lint in the glasses!
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Response from Evedeco
Hello,
Thank you for taking the time to leave a comment but after checking it seems that you ordered fabric samples from us but not linen towels :)
Maybe you ordered them from another website?
We can make linen towels on request but we haven't made any for a while.
Have a nice day
Stéphanie
Thank you for taking the time to leave a comment but after checking it seems that you ordered fabric samples from us but not linen towels :)
Maybe you ordered them from another website?
We can make linen towels on request but we haven't made any for a while.
Have a nice day
Stéphanie