/10
★★★★★
based on 4203 reviews published
★★★★★
based on 4203 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Completely unusable string from the first hit. As soon as I received my racket, I noticed that the string was coming apart way too easily, but I thought it was normal. Then when I got on the court, it was impossible to play with the racket because the string was so loose. I had to apply immense force just to get over the service boxes. It's incomprehensible.
Robin S.
purchased on 01/07/2025
Translated review
Answer from Extreme Tennis
Hello,
Thank you for your feedback, and we are sincerely sorry to hear that the stringing of your racket did not meet your expectations.
Your experience does not reflect the level of quality we wish to offer our customers. We will immediately reach out to our stringers to understand what may have happened.
Please do not hesitate to contact us directly via our customer service so that we can find a suitable solution as soon as possible.
Best regards,
The Extreme Tennis Team
Thank you for your feedback, and we are sincerely sorry to hear that the stringing of your racket did not meet your expectations.
Your experience does not reflect the level of quality we wish to offer our customers. We will immediately reach out to our stringers to understand what may have happened.
Please do not hesitate to contact us directly via our customer service so that we can find a suitable solution as soon as possible.
Best regards,
The Extreme Tennis Team
1
/5
★☆☆☆☆
Hello, I was very disappointed with the tension of the strings, on 2 rackets purchased, the 2 tensions were different. I had to re-string them. Best regards
Thierry G.
purchased on 13/05/2025
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Answer from Extreme Tennis
Hello Thierry,
Thank you for your feedback, and we are sincerely sorry to hear that the stringing did not meet your expectations. We completely understand your disappointment, especially when it comes to new rackets.
Your comment has been duly noted, and we want to assure you that concrete measures will be implemented to avoid this type of inconvenience in the future. We will notably strengthen our quality controls at the stringing output, and systematize a double verification of tensions for multiple orders.
Our goal is for every player to receive equipment that perfectly matches their request, and we thank you for allowing us to further improve our service.
Please do not hesitate to contact our customer service for any future needs or so that we can find together a suitable commercial gesture for this situation.
Best regards,
The Extreme Tennis Team
Thank you for your feedback, and we are sincerely sorry to hear that the stringing did not meet your expectations. We completely understand your disappointment, especially when it comes to new rackets.
Your comment has been duly noted, and we want to assure you that concrete measures will be implemented to avoid this type of inconvenience in the future. We will notably strengthen our quality controls at the stringing output, and systematize a double verification of tensions for multiple orders.
Our goal is for every player to receive equipment that perfectly matches their request, and we thank you for allowing us to further improve our service.
Please do not hesitate to contact our customer service for any future needs or so that we can find together a suitable commercial gesture for this situation.
Best regards,
The Extreme Tennis Team
1
/5
★☆☆☆☆
I ordered a padel racket cover and was delivered a tennis one!!
Frederic F.
purchased on 21/06/2024
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Answer from Extreme Tennis
Hello Sir,
Thank you for taking the time to share your feedback with us. We are sorry that the cover does not meet your expectations. However, we confirm that the Wilson Performance cover you ordered is indeed a tennis cover. We will ensure that this is clearly specified on the product sheet. Thank you for your understanding and we wish you an excellent day.
Sportingly,
Extreme Tennis
Thank you for taking the time to share your feedback with us. We are sorry that the cover does not meet your expectations. However, we confirm that the Wilson Performance cover you ordered is indeed a tennis cover. We will ensure that this is clearly specified on the product sheet. Thank you for your understanding and we wish you an excellent day.
Sportingly,
Extreme Tennis
1
/5
★☆☆☆☆
Urgent stringing for me arrived a week late
Johan C.
purchased on 01/09/2022
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Answer from Extreme Tennis
Hello sir,
We are sorry if the delivery time was not respected. You ordered on Thursday around 7 PM, the package was shipped the next day as agreed and the tracking indicates delivery in the mailbox on Wednesday, September 7. You should have been delivered on Monday but indeed the tracking indicates: An error occurred in the delivery of your package. We are doing everything possible to get it back on track.
Sorry for this incident beyond your control and which does not reflect the quality of our services. Have a good day and thank you for your understanding.
We are sorry if the delivery time was not respected. You ordered on Thursday around 7 PM, the package was shipped the next day as agreed and the tracking indicates delivery in the mailbox on Wednesday, September 7. You should have been delivered on Monday but indeed the tracking indicates: An error occurred in the delivery of your package. We are doing everything possible to get it back on track.
Sorry for this incident beyond your control and which does not reflect the quality of our services. Have a good day and thank you for your understanding.
1
/5
★☆☆☆☆
The delivery times displayed at the time of ordering are misleading.
Zohair K.
purchased on 28/06/2022
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Answer from Extreme Tennis
Hello, thank you for your trust and your feedback. We are sorry that the carrier did not respect the delivery times. Please know that we do everything possible to select reliable carriers, both in terms of timing and shipping quality. Do not hesitate to contact us if you wish to reorder, we will offer you a commercial gesture for this inconvenience. Have a nice day. Bertrand, e-commerce manager at Extreme Tennis / Extreme Padel