9.9/10
★★★★★
based on 3993 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆
Hello I had a problem with the stringing. It broke when I did the stringing, it's the first time I've had this case
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Thibaut B.
purchased on 27/01/2025
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2 /5
★★☆☆☆
Not enough photos for the products. So it's disappointing upon receiving the product. No possibility to change because very few choices and nothing available
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Nadine F.
purchased on 17/12/2024
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Answer from Extreme Tennis
Hello,
We are sorry to hear that the bag does not suit you. You have the option to take the same bag in a larger size to store your balls and shoes (we saw that you regretted the lack of a pocket for storing balls and shoes). It is available here: https://www.extreme-tennis.fr/fr/sacs-de-tennis-head/19203-sac-thermobag-head-tour-l-boom-9r.html

We will cover the shipping costs for a return and exchange if you wish. I invite you to contact our support directly on the site.

Best regards,

The Extreme Tennis team.
3 /5
★★★☆☆
Delivery OK. Product compliant with the description but too small. Return is at my expense, which is a shame.
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Christine B.
purchased on 21/08/2024
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3 /5
★★★☆☆
Order received quickly and in good condition. However, I paid to have the logo, it is just painted randomly and not in the right color. Really unprofessional
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Nicolas M.
purchased on 12/06/2024
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Answer from Extreme Tennis
Hello Nicolas,

Thank you for taking the time to share your experience with us. We are delighted to hear that your order arrived quickly and in good condition.

However, we are sorry to learn that the logo did not meet your expectations. It is essential for us to provide high-quality service and to meet our customers' expectations. We fully understand your disappointment regarding the painting and color of the logo. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again in the future.
The Extreme Tennis team
3 /5
★★★☆☆
Hello, I did not receive my entire order due to not checking the items that made up the order
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Aymeric G.
purchased on 07/04/2024
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3 /5
★★★☆☆
The order went well but the racket is at the limits of tolerance, 295g instead of 290g. It’s not the store's fault but since I asked to string the racket I can't change it. For non-exchangeable items, there should perhaps be a minimum weight check...
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Francis M.
purchased on 18/11/2023
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2 /5
★★☆☆☆
I received my order on time, it was complete. But I had requested a 4-knot stringing and I got 2 knots... Other than that, everything was fine.
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Thibaut L.
purchased on 11/08/2023
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Answer from Extreme Tennis
Hello sir, we are sorry for this mix-up and we have reviewed our internal processes so that stringers have better visibility on the stringing to be done. Thank you for your understanding.
3 /5
★★★☆☆
Big problem with reception… Relay point no longer part of the list…
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Frederic B.
purchased on 04/07/2023
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Answer from Extreme Tennis
Hello sir, I am sorry for the inconvenience you encountered with the relay point. We are doing everything possible to ensure the best delivery service by selecting the most reliable carriers. Unfortunately, we face some unexpected situations like yours. We hope that the solution provided has satisfied you and we have reported the information to the provider regarding the unavailable relay point so that it can be deactivated on the site.
Best regards,
Bertrand - Extreme Tennis / Extreme Padel
3 /5
★★★☆☆
Good but no discount after 400 euros of purchase, too bad...
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Alexandre F.
purchased on 21/02/2023
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Answer from Extreme Tennis
Hello sir,
Thank you for your feedback and your trust. Please note that you accumulate loyalty points with each order that you can convert into a voucher. Do not hesitate to contact us via the contact form or our Facebook page for your next order. Best regards,
Sportingly,
Bertrand - Extreme Tennis
3 /5
★★★☆☆
After an initial feedback indicating a shortage of the requested products and the refund of my purchase, things have curiously been put in order and the shipment of the 3 strings was well done!
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Fabien G.
purchased on 27/12/2022
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Answer from Extreme Tennis
Hello sir,
Thank you for your feedback. I am sorry for this inconvenience. We are doing everything we can to ensure our customers' satisfaction and we offer you a commercial gesture on your next purchase. Please do not hesitate to contact us via the form specifying the incident on your previous order. Thank you for your understanding. Best regards. Bertrand.
3 /5
★★★☆☆
Delivery announced for Wednesday or Thursday, finally on the following Monday. Not much advice.
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Olivier V.
purchased on 26/12/2022
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Answer from Extreme Tennis
Hello sir,

Thank you for taking the time to give us this feedback. I am sorry for the delay in your delivery. We have had a few similar cases with UPS and deliveries in the south during the holiday period and we apologize for that. We are at your disposal for any advice via the contact form or our Facebook page.
Have a nice day and thank you for your understanding.
3 /5
★★★☆☆
Shoes squished one on top of the other without stuffing inside to keep the shape! the box was poorly closed as if it had been reopened!! apart from that, shoes meet my expectations, we'll see over time!!
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Elyane G.
purchased on 25/11/2022
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3 /5
★★★☆☆
Fast and professional service. 5 stars! Too bad that shipping for Croatia is not free of charge for orders higher than 75-100EUR. As it is with some competitors. 1 star!
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Aleksandar N.
purchased on 11/11/2022
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3 /5
★★★☆☆
Hello As you know I received a racket unstrung while I had requested it strung I had to call and the manager made up for it by offering me a commercial gesture.
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Eric W.
purchased on 15/10/2022
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Answer from Extreme Tennis
Hello sir, thank you for your feedback and your understanding. It is the least we can do to find a solution following an error on our part. Again, our sincere apologies for the inconvenience caused. Best regards. Extreme Tennis
2 /5
★★☆☆☆
The racket got to me a little pumped from the sun, the foam is pumped a little bit
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Abdalla A.
purchased on 28/09/2022
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2 /5
★★☆☆☆
All good
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Fernando F.
purchased on 09/09/2022
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Answer from Extreme Tennis
I ordered Head tour balls and they sent me Head tour XT, I keep them reluctantly
3 /5
★★★☆☆
Now free shipping is no more free. And even fast delivery is not so fast. So read carefully before you buy. Otherwise good prices for the good products!
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Catalin T.
purchased on 12/08/2022
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3 /5
★★★☆☆
Very good site, fast delivery, the only problem is I have some scratches on the edge of the racket
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Alexis H.
purchased on 28/06/2022
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Answer from Extreme Tennis
Hello Alexis. Thank you for your feedback. I am sorry to hear that you are not entirely satisfied with your order. You can send us photos of the racket via our Facebook page or the contact form on the site so that we can see what is going on and find a solution together. Have a good weekend!
3 /5
★★★☆☆
The inability to have direct telephone contact with this site greatly affects the quality of service, particularly for information regarding stock shortages on certain items
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Claude C.
purchased on 07/06/2022
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Answer from Extreme Tennis
Hello, we are sorry if you were unable to reach us. We are currently rethinking our telephone support for more efficiency and satisfaction. We are also reachable by email or through the contact form on the site. We respond quickly to all your requests. Thank you for your feedback and thank you for your understanding.
3 /5
★★★☆☆
Hello sir. Thank you for taking the time to give us this feedback despite the inconvenience encountered during your order. Indeed, a string set and a pack of overgrips were missing and your comment is very fair. We are sorry that you were disappointed with your first experience. We understand your disappointment, but do not hesitate to contact us if you wish to place another order in the future, we will make sure to make up for this inconvenience. Best regards. The Extreme Tennis team.
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Jeremy V.
purchased on 07/05/2022
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Answer from Extreme Tennis
A small packaging issue with my last order but it does not affect my loyalty to Jérôme's site. The service is always very fast and the products are well priced in terms of quality.
3 /5
★★★☆☆
I received what I ordered (racket strung by them) but I had given them details about the stringing in the comment of my order. I wanted to get the string packet back. I didn't get it, I don't know why. Well, I have a small idea but they could have told me. I didn't find that correct.
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José D.
purchased on 28/04/2022
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Answer from Extreme Tennis
Good evening sir, I just replied to you via Google reviews and I see here the details you provide. We are sorry if we missed your message. I checked on my end and I didn't see any message attached to your order. Can you tell me how you made your request, so we can understand why we didn't respond? You can contact me at [email protected] and we will find a solution to satisfy you. Good evening and thank you for your trust. Bertrand
3 /5
★★★☆☆
The package was well packaged but there are many scratches on the machine bought new as well as marks as if it had already been used.... not super happy
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Julien C.
purchased on 14/04/2022
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Answer from Extreme Tennis
Hello sir, we are sorry to see that you are not fully satisfied. We are at your disposal if you wish to send us photos of the machine to understand where the marks may come from. Thank you and sorry again for the inconvenience. Sportingly. Extreme Tennis.