Flowers and plants are frequently noted for their freshness and visual appeal, with many customers highlighting the beauty of the bouquets received. Timely delivery is consistently praised, as recipients often mention that their orders arrived exactly when promised, contributing to the overall positive experience. The ordering process is described as straightforward, with efficient tracking and prompt communication from customer service, which enhances the ease of purchasing.
Yes. As you indicated to me, the sender's name was missing. I would have contacted the client.
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Response from Faire-livrer-des-fleurs
Hello, we are sorry but you have the message card and the "signature" location on the site, if you do not fill it out we are not responsible for it, and we cannot recall all orders without a signature, many people do this voluntarily to remain anonymous, best regards.
C
cristian L.
Rating: 1 out of 5
following a purchase from 22/12/2025
Never received the bouquet
A
Annie P.
Rating: 1 out of 5
following a purchase from 09/08/2025
very good
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LAPALUS N.
Rating: 1 out of 5
following a purchase from 13/08/2025
I am not satisfied because I was charged twice, one amount corresponds to my second request which is 91 euros. I am still waiting for my refund of my first payment of 96 euros which does not correspond at all to my first order that was canceled due to a ribbon issue. Thank you for forwarding my observations.
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Response from Faire-livrer-des-fleurs
Dear customer, you cannot say things like that. You placed an order for a cushion asking us to add a ribbon, an option you did not order. We canceled the order and its payment to allow you to reorder with the option. You cannot be refunded for an amount not paid. On the second order, instead of reordering the same product with its ribbon, you ordered a bouquet, which we delivered, so we do not see where the problem lies, except for the management of the order on your part when it was placed.
E
Elise E.
Rating: 1 out of 5
following a purchase from 03/08/2025
La commande devait être livrée lundi matin. Je vous ai contacté ce matin-là, et vous m’avez dit que vous aviez contacté le fleuriste, qu’il recevrait les fleurs à midi et qu’il livrerait le bouquet en début d’après-midi. Cependant, la livraison n’a pas eu lieu. Dans l’après-midi, le livreur a envoyé un message au destinataire, mais il ne savait même pas comment se rendre à l’adresse et a dit qu’il ne pouvait pas la trouver. Le destinataire a donc dû se rendre au magasin mardi matin pour récupérer le bouquet lui-même. Cette expérience a été très décevante. Merci de trouver une solution si vous souhaitez que je commande régulièrement.
Response from Faire-livrer-des-fleurs
Bonjour
vous ne pouvez dire cela le destinataire n'a pas voulu que le fleuriste se rende a son adresse et il a demandé a venir chercher les fleurs a la boutique, ce qui n'est pas la même chose. La personne est venue une semaine plus tard en demandant a notre fleuriste de ne pas le dire ! cordialement
J
Josephine M.
Rating: 1 out of 5
following a purchase from 18/07/2025
Did not receive delivery of the flowers ordered at the indicated address delivered to another destination. Non-compliance with the instructions given during the order: unacceptable professional fault for such a painful event.. Requesting a full refund for this order and also for the damage caused
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Response from Faire-livrer-des-fleurs
Hello, you cannot say that, your order was delivered at the opening of the funeral home by the shop manager, we are sorry if the plant arrangement of €38.00 ordered was lost by the funeral services, moreover we have proceeded with your full refund as a commercial gesture despite the delivery being made, best regards
F
Francine B.
Rating: 1 out of 5
following a purchase from 22/10/2024
Unknown local florist. No photo. I can't be serious. I'm not happy
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Response from Faire-livrer-des-fleurs
Hello, we are very surprised by your opinion, in fact you did not request a photo when you placed your order. Our florists, who are very busy with deliveries, only provide this service for requests made, with our regrets. Customer service
M
Margarida R.
Rating: 1 out of 5
following a purchase from 28/06/2024
Disappointed, the bouquets delivered did not match the photos on the website.
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Response from Faire-livrer-des-fleurs
Hello
please send us a photo so that we can open a claim file to see the problem, Sincerely
M
Marie B.
Rating: 3 out of 5
following a purchase from 01/03/2024
I have not received confirmation that my flowers were delivered to the funeral home on the requested day as I was unable to attend the funeral to check the delivery.
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Response from Faire-livrer-des-fleurs
Hello, as the status of your order on the site indicates, your order has been delivered on time.
C
camille D.
Rating: 1 out of 5
following a purchase from 06/02/2024
I'm very disappointed because we didn't see the plants we ordered at the church. I have no news about this order and being in mourning I don't have the courage to make a complaint.
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Response from Faire-livrer-des-fleurs
Good day to you,
We have just read your message about "certified reviews". You should have contacted us the same day.
We would like to inform you that we have opened a complaint file on this subject:
Our florist did deliver your order to the Cathedral, only the deliveryman mistakenly dropped it off at around 10:00 a.m. in the morning instead of in the early afternoon.
If a ceremony took place between the drop-off and the ceremony time of Me Kyriasiseffectively you must not have found your order at the Cathedral.
We offer you either a re-delivery of your order to the family (please give us the name, address and telephone number of the recipient) or a refund of your order, as our florist should not have delivered the flowers to the church so early.
awaiting your decision
with our apologies for the delay
customer service
V
Veronique J.
Rating: 1 out of 5
following a purchase from 21/11/2023
The colors and flowers of the bouquet are too different from the visual on the order. Insufficient flowers for size L ordered.
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Response from Faire-livrer-des-fleurs
Hello, we are sorry that you found your bouquet too small. You should have sent us a photo of it to check whether it was the right size or not.
O
olivier M.
Rating: 1 out of 5
following a purchase from 23/10/2022
We do not know if the flowers were delivered, no photo as specified in your message.
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Response from Faire-livrer-des-fleurs
hello your order has been delivered, we are sorry if our florist has omitted to send you the photo of the delivery, you should have made the claim immediately, kindly customer service
M
Martine M.
Rating: 3 out of 5
following a purchase from 22/08/2022
I would have liked to have a return of delivery with a photo of the flowers delivered.
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Eliane C.
Rating: 3 out of 5
following a purchase from 26/02/2022
The bouquet was beautiful but the lilies were completely closed (we did not have the pleasure to see the flowers especially since it was a cremation...) and with the kraft paper we did not see the roses. What a pity...
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Response from Faire-livrer-des-fleurs
We are sorry the florist had just received the fresh flowers. thank you for your understanding
L
Lucie G.
Rating: 3 out of 5
following a purchase from 09/02/2022
Flowers have been delivered. I know this because of the family's thanks but not because of Deliver-Flowers. I would have liked to receive confirmation of delivery and a picture of what was delivered.
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Géraldine S.
Rating: 3 out of 5
following a purchase from 26/11/2021
I had noted to put "A LUCAS" on the banner and it was put the name of the ste not great.
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Régine D.
Rating: 3 out of 5
following a purchase from 24/11/2021
Difficult to give an opinion for a funeral since it is delivered directly to the cemetery, it would be nice to send by mail or text a picture of the bouquet and the note
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Response from Faire-livrer-des-fleurs
We are sorry but we had asked our florist to send you the delivery confirmation with the photo by sms, with all our apologies for this oversight on his part.
M
Marie-Christine A.
Rating: 3 out of 5
Nice bouquet, but small size, compared to the price paid !!!!!
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Response from Faire-livrer-des-fleurs
We regret that the service of our florist did not give you satisfaction, the basket of flowers Charlestion is a small basket of flowers about 20 cm and the price of flowers is very high in Reunion which explains a higher price than in metropolitan France, could you send us the photo of the composition so that we can treat your complaint, cordially
O
OLIVIER B.
Rating: 1 out of 5
In my personal case, I had flowers delivered on the occasion of a death that I could not attend the funeral due to distance. To date I have not had any confirmation that this delivery has taken place ... I find it a pity in this age of hyper-digitization not to have an email, a sms, an MMS with a photo for example confirming that my order is completed ... I just have my account statement and an invoice ... it's certainly concrete, but materially it is not great
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Response from Faire-livrer-des-fleurs
Hello, we are sorry for your disappointment, your order as the status on the site confirms it has been delivered, if you want a picture of the delivery simply make the request when placing your order.
B
Brigitte P.
Rating: 1 out of 5
I had a problem with the delivery of the product, but I was able to get it in the shop. The person was absent at that time and finally preferred to withdraw it in the shop, so take it from his car. The charm and surprise of receiving a bouquet of flowers did not happen.
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Response from Faire-livrer-des-fleurs
Hello, we are surprised because if you resume your order you have selected "Delivery date: Tuesday 04/05/2021 morning", we have therefore respected the delivery requested in the morning, we are sorry if the recipient was absent, but can not be held responsible for the choice of delivery made by you. Sincerely the customer service
L
Laurent F.
Rating: 3 out of 5
I have not received confirmation of the delivery of the flowers ???
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Response from Faire-livrer-des-fleurs
Hello, we only come back to you in case of delivery problem, you can check the status of your order on our website at any time. Sincerely
J
jacqueline B.
Rating: 3 out of 5
following a purchase from 29/08/2020
the cushion did not correspond to the proposal made when ordering
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Suzanne S.
Rating: 1 out of 5
following a purchase from 19/07/2020
Very satisfied as always
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Response from Faire-livrer-des-fleurs
Thank you for your comment, but you must have made a mistake in the note, it is not serious we do not hold you responsible. The customer service
G
Gaillard Y.
Rating: 3 out of 5
following a purchase from 13/07/2020
A little disappointing. The site that offers flowers for delivery to the hospital doesn't know the address of the hospital, wants the name of the person who will receive the flowers, etc... Do not advertise flowers for a crematorium if you do not know where it is!
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Response from Faire-livrer-des-fleurs
Dear Customer, if it is a delivery to the hospital repository it is not a delivery to the crematorium, we have all the addresses of hospitals and crematoriums provided that the request of our customer is clear and unequivocal, which is why we came back to you to have details on the desired delivery address as well as the name of the deceased without which we can not ensure your delivery.We don't think that the seriousness of our customer service deserves a mark of 3, whereas if we had delivered without calling you back, there would have been a delivery dispute for which we could not be held responsible. Sincerely
F
FLORENCE G.
Rating: 1 out of 5
following a purchase from 01/06/2020
My mother was disappointed with the bouquet I would take back my site from before. I don't congratulate you.
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Response from Faire-livrer-des-fleurs
Hello
We are sorry if you were not satisfied with the services of our florist. Unfortunately, there can be "failures" at flower parties where our florists are very busy. If the bouquet was not in conformity with your wishes, you should have sent us a complaint, which we would have dealt with quickly in order to satisfy you.
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claudine F.
Rating: 1 out of 5
following a purchase from 04/05/2020
my order was not delivered and should be refunded, so I will not use this site anymore and would not recommend it
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Response from Faire-livrer-des-fleurs
Dear customer, a little understanding at this time of confinement and closure of our florists' shops nationwide. Our site indicated that your order was registered subject to the local florist being able to obtain flowers, which in your case was not possible, our florist had accepted your order but did not receive the flowers. You were informed and reimbursed immediately. Yours sincerely
K
Kroetz R.
Rating: 1 out of 5
following a purchase from 24/04/2020
This is not at all what we ordered.
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Response from Faire-livrer-des-fleurs
Dear Customer, if the delivery made by our florist is not in conformity, please send us a picture of it so that we can process your complaint. We look forward to hearing from you.
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Ribeiro A.
Rating: 3 out of 5
following a purchase from 04/09/2019
I compared the photo of the bouquet received by my sister (bouquet I compared the photo of the bouquet received by my sister (ordered: Generous Elegance), and the one in the photo on your site (Classic); same number of flowers; where is the difference, and what justifies the price difference?
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Response from Faire-livrer-des-fleurs
dear customer,
we are surprised that you did not contact us about this, thank you to send us the picture of the bouquet so that we can take into account your complaint and give a quick follow-up.
We are sorry if a mistake was made by our florist.
Sincerely
the customer service
J
Jacques D.
Rating: 3 out of 5
following a purchase from 01/05/2019
The delivery although punctual was disappointing for the presentation of the bouquet of inferior quality to the bouquet of the photo of WESS
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FERRUA F.
Rating: 3 out of 5
following a purchase from 09/04/2019
It is difficult to give an opinion because we made a delivery for one of our customers. I would have liked to have received a photo of the composition and the custom ribbon ordered. I don't know if everything was respected. I did not get any feedback. But beforehand the order was confirmed.
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