/10
★★★★★
based on 1551 published reviews
★★★★★
based on 1551 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Parcel returned due to a "computer problem". If I had known that I still wouldn't have received the parcel 12 days after ordering, I would never have ordered from your site. I'm still waiting for it. I hope it will arrive one day...
Caroline R.
purchased on 10/01/2024
Translated review Answer from FERFLEX
Dear Caroline,
I have read your review and would like to sincerely apologize for the inconvenience you have experienced. We understand your frustration and share your disappointment with the situation.
Unfortunately, despite our best efforts, unforeseen circumstances can arise, and we constantly strive to be available and find solutions for our customers.
Nevertheless, I perceive your expressions as rather harsh, given that we took steps as quickly as possible to reship your order.
We understand how frustrating this situation can be, and would like to assure you that we did our best to react promptly and deal with this incident as best we could.
I wish you a lovely and relaxing day,
Pauline, co-founder of Ferflex
I have read your review and would like to sincerely apologize for the inconvenience you have experienced. We understand your frustration and share your disappointment with the situation.
Unfortunately, despite our best efforts, unforeseen circumstances can arise, and we constantly strive to be available and find solutions for our customers.
Nevertheless, I perceive your expressions as rather harsh, given that we took steps as quickly as possible to reship your order.
We understand how frustrating this situation can be, and would like to assure you that we did our best to react promptly and deal with this incident as best we could.
I wish you a lovely and relaxing day,
Pauline, co-founder of Ferflex
1/5
★☆☆☆☆
Very disappointed, especially as the price is high. The magnetic wallpaper arrived damaged in two places and once covered with the magnetic coating, the reminders wouldn't stick to it (the magnet wasn't strong enough). Lovely, but after a week, patatra, everything fell to the ground! (The whole thing came off the wall even though we hadn't been able to magnetize anything to it!) And yet, the instructions were followed. 75€ in the trash, that hurts...
Cloé M.
purchased on 07/01/2024
Translated review Answer from FERFLEX
Dear Cloé,
We are very sorry to hear that your experience with our magnetic wallpaper did not live up to your expectations. The quality of our products is a priority for us, which is why we take your feedback very seriously.
Before sharing a negative review, we encourage you to contact us directly by e-mail at [email protected] or by telephone on 05 59 06 64 64. Our contact details are clearly indicated on our website, and we are always available to find a solution that will fully meet your expectations.
Regarding your specific comments, if there are any defects in the colored coating, please don't hesitate to send us photos by e-mail so that we can examine the situation more closely and take the necessary action.
It's important to note that the magnetic power may be slightly reduced with the colored coating, however, our magnetic reminders are designed to display effectively on all our media. If the reminders appear to have taken on a slightly rounded shape, you can bend them in the other direction or flatten them with a little weight to restore their original shape.
As for the wallpaper falling off, could you send us a photo of the wall where the product was installed? Is your wall smooth? Is your wall recently painted? Is there a heat source nearby?
We'd like to emphasize our commitment to exceptional customer service, as evidenced by our detailed response. Rest assured that we will do everything in our power to find a solution once we have more information from you.
I wish you a pleasant weekend.
Best regards,
Pauline
We are very sorry to hear that your experience with our magnetic wallpaper did not live up to your expectations. The quality of our products is a priority for us, which is why we take your feedback very seriously.
Before sharing a negative review, we encourage you to contact us directly by e-mail at [email protected] or by telephone on 05 59 06 64 64. Our contact details are clearly indicated on our website, and we are always available to find a solution that will fully meet your expectations.
Regarding your specific comments, if there are any defects in the colored coating, please don't hesitate to send us photos by e-mail so that we can examine the situation more closely and take the necessary action.
It's important to note that the magnetic power may be slightly reduced with the colored coating, however, our magnetic reminders are designed to display effectively on all our media. If the reminders appear to have taken on a slightly rounded shape, you can bend them in the other direction or flatten them with a little weight to restore their original shape.
As for the wallpaper falling off, could you send us a photo of the wall where the product was installed? Is your wall smooth? Is your wall recently painted? Is there a heat source nearby?
We'd like to emphasize our commitment to exceptional customer service, as evidenced by our detailed response. Rest assured that we will do everything in our power to find a solution once we have more information from you.
I wish you a pleasant weekend.
Best regards,
Pauline
1/5
★☆☆☆☆
Calendar well received but magnets do not hold! Given the price of the calendar 80 euros extremely disappointed! soap that does not respond to mail! But responds on instagram!
Julie S.
purchased on 02/01/2024
Translated review Answer from FERFLEX
Hello Julie,
I hope you are well.
I'm sorry to hear that you weren't entirely satisfied with the magnetic calendar you received.
Your e-mail of January 8 at 3.18 pm has been taken into account, and I replied to your request on January 8 at 4.15 pm. If necessary, I can send you a screenshot of these exchanges. However, I haven't heard back from you yet.
Our commitment to customer satisfaction is a priority, as evidenced by our customer reviews. We are here to resolve any issues and ensure that you are completely satisfied with your experience with Ferflex.
We look forward to hearing from you,
I wish you a lovely and peaceful weekend,
Pauline, co-founder of Ferflex
I hope you are well.
I'm sorry to hear that you weren't entirely satisfied with the magnetic calendar you received.
Your e-mail of January 8 at 3.18 pm has been taken into account, and I replied to your request on January 8 at 4.15 pm. If necessary, I can send you a screenshot of these exchanges. However, I haven't heard back from you yet.
Our commitment to customer satisfaction is a priority, as evidenced by our customer reviews. We are here to resolve any issues and ensure that you are completely satisfied with your experience with Ferflex.
We look forward to hearing from you,
I wish you a lovely and peaceful weekend,
Pauline, co-founder of Ferflex
1/5
★☆☆☆☆
I ordered a pinkish-beige arch magnet wallpaper, but I'm disappointed with the quality of the magnet. Pola photos with magnet frames don't hold... you have to use a lot of tape...
Cindy S.
purchased on 29/12/2023
Translated review Answer from FERFLEX
Hello Cindy,
How are you?
I'm sorry to hear that you're having trouble getting your magnets to stick to the pinkish-beige arch magnet wallpaper you ordered. We're here to help you solve the problem.
Indeed, the colored coating of the wallpaper may slightly reduce the magnetic power, which could explain the difficulties you're having in displaying certain magnets. However, most magnets should still be able to adhere to this type of surface. Note that there are different strengths and qualities of magnets, which may also influence adhesion.
If you want to display Polaroid photos on paper, given its thickness, you may need stronger magnets.
To find a solution to this situation, please send us an e-mail with photos via the contact form. This will enable us to analyze your problem in greater detail and propose a suitable solution.
If you have any further questions, please do not hesitate to contact me.
Best regards,
Pauline, co-founder of Ferflex
How are you?
I'm sorry to hear that you're having trouble getting your magnets to stick to the pinkish-beige arch magnet wallpaper you ordered. We're here to help you solve the problem.
Indeed, the colored coating of the wallpaper may slightly reduce the magnetic power, which could explain the difficulties you're having in displaying certain magnets. However, most magnets should still be able to adhere to this type of surface. Note that there are different strengths and qualities of magnets, which may also influence adhesion.
If you want to display Polaroid photos on paper, given its thickness, you may need stronger magnets.
To find a solution to this situation, please send us an e-mail with photos via the contact form. This will enable us to analyze your problem in greater detail and propose a suitable solution.
If you have any further questions, please do not hesitate to contact me.
Best regards,
Pauline, co-founder of Ferflex
1/5
★☆☆☆☆
The painting arrived damaged, the magnetic power of the colored version is very weak. I do not recommend
Huguew M.
purchased on 04/11/2023
Translated review Answer from FERFLEX
Hello Huguew,
We are very sorry to hear that your painting arrived damaged and that you have experienced problems with the magnetic power of the colored version. We understand how disappointing this can be.
We have taken note of your situation and have already contacted you. We have received the photos you sent and are in the process of resolving the problem.
We offer you the opportunity to return a product in perfect condition as soon as possible. We would be grateful if you could confirm this option by replying to our e-mail.
Have a nice day,
Pauline, oc-founder of Ferflex
Hello Huguew,
We are very sorry to hear that your painting arrived damaged and that you have experienced problems with the magnetic power of the colored version. We understand how disappointing this can be.
We have taken note of your situation and have already contacted you. We have received the photos you sent and are in the process of resolving the problem.
We offer you the opportunity to return a product in perfect condition as soon as possible. We would be grateful if you could confirm this option by replying to our e-mail.
Have a nice day,
Pauline, oc-founder of Ferflex
1/5
★☆☆☆☆
Trace on paper, handwriting is once again erased. Run away from this m....e Get a good slate or tempered glass
Nicolas G.
purchased on 02/10/2023
Translated review1/5
★☆☆☆☆
After a first use ac children's magnets djeco, there are white traces that do not leave. It looks like an old thing, it has 30 min...
Laurène G.
purchased on 03/09/2023
Translated review1/5
★☆☆☆☆
I received my product totally damaged
Clemence M.
purchased on 30/08/2023
Translated review1/5
★☆☆☆☆
The parcel was delivered to the wrong address over 800 km away.
Benedicte D.
purchased on 13/07/2023
Translated review1/5
★☆☆☆☆
Non-magnetic
Margaux T.
purchased on 22/03/2023
Translated review Answer from FERFLEX
Hello Margaux,
I hope you are well. ☺️
Thank you for your feedback.
I see that you ordered a colored coating. These are to be magnetized onto your Ferflex magnetic board to come and dress it up and change the color 🙂
Indeed the coating alone, does not substitute a magnetic board.
However, you can position it on any smooth metal support (fridge door, metal furniture...)😁. Otherwise I invite you to complete your order with an ovoid magnetic board to position underneath.
I hope to have helped you, the whole team remains available if you need additional information.
I wish you a nice and pleasant journée☀️
Lola from the Ferflex team
I hope you are well. ☺️
Thank you for your feedback.
I see that you ordered a colored coating. These are to be magnetized onto your Ferflex magnetic board to come and dress it up and change the color 🙂
Indeed the coating alone, does not substitute a magnetic board.
However, you can position it on any smooth metal support (fridge door, metal furniture...)😁. Otherwise I invite you to complete your order with an ovoid magnetic board to position underneath.
I hope to have helped you, the whole team remains available if you need additional information.
I wish you a nice and pleasant journée☀️
Lola from the Ferflex team
1/5
★☆☆☆☆
A little disappointed, not magnetic enough, everything falls off when you hang on it, even the pen has trouble holding. For the price I am disappointed.
Camille C.
purchased on 03/02/2023
Translated review Answer from FERFLEX
Hello Camille,
How are you doing?
We value our customers' feedback and I am sad to hear that you are disappointed with your order.
Can you send us a picture of the green rectangle magnetic board? Is the coating magnetized and flat on the blackboard?
Granted, the magnetic power on the colored boards is slightly weaker, but from there nothing will hold. I think there is a problem somewhere.
I invite you to roll up the colored coating (color side out) or lay it flat and protect it with a little weight on top for 2 to 3 days. Then you come and position it on the blackboard again. You try again to magnetize your wooden shelf, the dry erase pen... Be careful, do not write on the colored coating with this pen otherwise you will not be able to erase. The pen is adapted to the white slate you ordered.
I am waiting for your photo or video at [email protected],
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex
How are you doing?
We value our customers' feedback and I am sad to hear that you are disappointed with your order.
Can you send us a picture of the green rectangle magnetic board? Is the coating magnetized and flat on the blackboard?
Granted, the magnetic power on the colored boards is slightly weaker, but from there nothing will hold. I think there is a problem somewhere.
I invite you to roll up the colored coating (color side out) or lay it flat and protect it with a little weight on top for 2 to 3 days. Then you come and position it on the blackboard again. You try again to magnetize your wooden shelf, the dry erase pen... Be careful, do not write on the colored coating with this pen otherwise you will not be able to erase. The pen is adapted to the white slate you ordered.
I am waiting for your photo or video at [email protected],
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex
1/5
★☆☆☆☆
Poor quality and no after sales service
Ashley P.
purchased on 13/01/2023
Translated review Answer from FERFLEX
Hello Ashley,
How are you doing?
I'm sorry to hear that your experience at Ferflex did not go well. Can you tell us more about it?
We can't find any emails from you either on our contact form or on our email [email protected].
As you can see from our customer reviews, we value our relationship with our customers. We respond to every review and every message. This explains my surprise at your feedback. I will let you contact me by e-mail at [email protected].
I wish you a pleasant week,
Pauline, co-founder of Ferflex
How are you doing?
I'm sorry to hear that your experience at Ferflex did not go well. Can you tell us more about it?
We can't find any emails from you either on our contact form or on our email [email protected].
As you can see from our customer reviews, we value our relationship with our customers. We respond to every review and every message. This explains my surprise at your feedback. I will let you contact me by e-mail at [email protected].
I wish you a pleasant week,
Pauline, co-founder of Ferflex
1/5
★☆☆☆☆
I do not recommend the product at all, it is unstuck 2 times to remove a large part of the paint on my wall. And yet followed the instructions. The after-sales service is zero response from them for a refund or other. Do not buy this product at all
Sandy V.
purchased on 16/12/2022
Translated review Answer from FERFLEX
Hello Sandy,
I hope you are well and that you had a good holiday season. The entire Ferflex team wishes you a wonderful New Year and all the best for 2023.
I am very sorry to hear that you are not satisfied with your order. As indicated on our website, the entire Ferflex® team was on vacation from December 23, 2022 to January 3, 2023, which is why you have not yet received a reply to your email. We were able to process some customer requests during our vacation but not all. We make it a point to respond to all of our customers' feedback, emails and even phone calls. Customer service is one of our priorities. How recent is the paint on the wall on which you put the magnetic wallpaper? The wallpaper can't fall off the wall without a reason.
I let you come back to me by email at [email protected].
I wish you a pleasant week,
Pauline, co-founder of Ferflex®.
I hope you are well and that you had a good holiday season. The entire Ferflex team wishes you a wonderful New Year and all the best for 2023.
I am very sorry to hear that you are not satisfied with your order. As indicated on our website, the entire Ferflex® team was on vacation from December 23, 2022 to January 3, 2023, which is why you have not yet received a reply to your email. We were able to process some customer requests during our vacation but not all. We make it a point to respond to all of our customers' feedback, emails and even phone calls. Customer service is one of our priorities. How recent is the paint on the wall on which you put the magnetic wallpaper? The wallpaper can't fall off the wall without a reason.
I let you come back to me by email at [email protected].
I wish you a pleasant week,
Pauline, co-founder of Ferflex®.
1/5
★☆☆☆☆
I placed two orders with you at the same time, I went to the store for one order and still no news on the second.
Carlos A.
purchased on 28/09/2022
Translated review Answer from FERFLEX
Hello Carlos,
How are you doing?
I just went to your customer account and I see only one order that has gone up, namely the one of 28/09/22. This order is composed of two articles: a rectangle magnetic board in blue sky 38x58cm and a set of pastel letters. Did you open the box of the rectangle magnetic board? We put all the additional accessories in the packaging of the wallpapers or magnetic boards to minimize packaging and limit waste. I invite you to gently open your magnetic board and look inside, normally everything should be there.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
How are you doing?
I just went to your customer account and I see only one order that has gone up, namely the one of 28/09/22. This order is composed of two articles: a rectangle magnetic board in blue sky 38x58cm and a set of pastel letters. Did you open the box of the rectangle magnetic board? We put all the additional accessories in the packaging of the wallpapers or magnetic boards to minimize packaging and limit waste. I invite you to gently open your magnetic board and look inside, normally everything should be there.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
1/5
★☆☆☆☆
I still haven't heard anything about the return request.
Lucie G.
purchased on 31/03/2022
Translated review Answer from FERFLEX
Hello Lucie,
I hope you are well!
After exchanging with Pauline we did not receive a return request from you, we would have obviously processed it as soon as possible.
I invite you to send us your return request with the reference of the order as well as the reason of the return to [email protected].
I wish you a beautiful and sweet day,
Lucine, Ferflex® customer service.
I hope you are well!
After exchanging with Pauline we did not receive a return request from you, we would have obviously processed it as soon as possible.
I invite you to send us your return request with the reference of the order as well as the reason of the return to [email protected].
I wish you a beautiful and sweet day,
Lucine, Ferflex® customer service.
1/5
★☆☆☆☆
The package arrived at the relay point very damaged (cardboard with holes in different places). I sent you the complaint and photos. I have no answer from you for the moment
Aude M.
purchased on 26/11/2021
Translated review Answer from FERFLEX
Hello Aude,
How are you doing?
I am sorry to hear that the package arrived damaged. We take every precaution before leaving our workshop, however, once the package is on the road we have no action possible. In addition, we try to be as available as possible whether by mail, phone, chat. I have just looked in our mailbox I unfortunately did not receive your mail with the pictures, which explains my silence. Could you send them back to me at [email protected]? The SPAM folder is browsed every day and I have nothing in your name. I invite you to send the photos back to us and I will be sure to answer you. I wish you a pleasant weekend, Pauline, co-founder of Ferflex®.
How are you doing?
I am sorry to hear that the package arrived damaged. We take every precaution before leaving our workshop, however, once the package is on the road we have no action possible. In addition, we try to be as available as possible whether by mail, phone, chat. I have just looked in our mailbox I unfortunately did not receive your mail with the pictures, which explains my silence. Could you send them back to me at [email protected]? The SPAM folder is browsed every day and I have nothing in your name. I invite you to send the photos back to us and I will be sure to answer you. I wish you a pleasant weekend, Pauline, co-founder of Ferflex®.
1/5
★☆☆☆☆
Very good .no pb of pose.colori pleasant.merci!
Francoise R.
purchased on 23/11/2021
Translated review Answer from FERFLEX
Hello Françoise,
I hope you are well. Thank you for your feedback on your Ferflex® order. The grey-green magnetic board is both decorative and practical!
If you feel like it, don't hesitate to send us a small photo at [email protected]. We love to see Ferflex® in your home.
I wish you a beautiful and sweet week,
Louise, Ferflex® customer service
I hope you are well. Thank you for your feedback on your Ferflex® order. The grey-green magnetic board is both decorative and practical!
If you feel like it, don't hesitate to send us a small photo at [email protected]. We love to see Ferflex® in your home.
I wish you a beautiful and sweet week,
Louise, Ferflex® customer service
1/5
★☆☆☆☆
A missing product, a product with two different sizes so unusable! And the packaging and products arrived damaged! A disaster! I am in discussion with the customer service that I find very slow!
Gallais M. Translated review
Answer from FERFLEX
Hello Marine,
How are you doing?
I'm sorry to read your review and all the mishaps you encountered with Ferflex®. We did receive your message on the chat room and I answered you instantly by asking you to send us an email to [email protected] with your order number, your name and pictures. I then received your answer by email on Monday after the weekend. Following our telephone exchange of Monday, July 19, you confirmed to me that at the time of the reception the protection of the external packing was not damaged, it is while opening that you noted that the boxes of the magnetic board mountain and rectangle were damaged. I confirm that we will send you back the damaged products as well as the missing product. I hope I have answered your questions and I hope you will be happy using our products.
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex®.
How are you doing?
I'm sorry to read your review and all the mishaps you encountered with Ferflex®. We did receive your message on the chat room and I answered you instantly by asking you to send us an email to [email protected] with your order number, your name and pictures. I then received your answer by email on Monday after the weekend. Following our telephone exchange of Monday, July 19, you confirmed to me that at the time of the reception the protection of the external packing was not damaged, it is while opening that you noted that the boxes of the magnetic board mountain and rectangle were damaged. I confirm that we will send you back the damaged products as well as the missing product. I hope I have answered your questions and I hope you will be happy using our products.
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex®.
1/5
★☆☆☆☆
Support very little magnetized, so you can not hang anything on it: nothing holds. And it's written in the description that you can take it off and put it back on somewhere else, but if you take it off, it tears the paint off the wall, so very very disappointing!
Célia D. Translated review
Answer from FERFLEX
Hello Celia,
I hope you are well.
I am sorry to hear that you are not satisfied with your purchase. We know that unfortunately we can't satisfy everyone, but when we receive this kind of feedback it disappoints us a lot because we care about making people happy to decorate their homes with Ferflex® 🤗. I'm surprised to read that "nothing fits."
. What types of magnets do you want to display on your My Town magnetic board? We make sure that the distribution of ferrous particles is identical and homogeneous in order to offer a support that allows to display all types of magnets. In general, customers are satisfied with the magnetic power of our products, which is relatively strong. Could you send me a picture of your magnetic board with the magnets that do not fit at [email protected]?
All of our magnetic boards come with a repositionable adhesive for quick and easy installation. This adhesive allows you to gently remove your board if you want to change its place. Be careful, our supports are not made to be moved regularly. Depending on the quality of the walls and paintings, it is possible that small pieces of paint remain attached to the adhesive (like on a piece of tape or paste that has been left on a wall for a long time). This usually happens on walls that have had many coats of paint or that have not had a primer applied. Is this the case with your wall?
I am at your disposal either by email at [email protected] or by phone at 07 70 19 55 65 to discuss your experience with Ferflex® and find a solution that satisfies you.
I wish you a pleasant week,
Pauline, co-founder of Ferflex®.
I hope you are well.
I am sorry to hear that you are not satisfied with your purchase. We know that unfortunately we can't satisfy everyone, but when we receive this kind of feedback it disappoints us a lot because we care about making people happy to decorate their homes with Ferflex® 🤗. I'm surprised to read that "nothing fits."
. What types of magnets do you want to display on your My Town magnetic board? We make sure that the distribution of ferrous particles is identical and homogeneous in order to offer a support that allows to display all types of magnets. In general, customers are satisfied with the magnetic power of our products, which is relatively strong. Could you send me a picture of your magnetic board with the magnets that do not fit at [email protected]?
All of our magnetic boards come with a repositionable adhesive for quick and easy installation. This adhesive allows you to gently remove your board if you want to change its place. Be careful, our supports are not made to be moved regularly. Depending on the quality of the walls and paintings, it is possible that small pieces of paint remain attached to the adhesive (like on a piece of tape or paste that has been left on a wall for a long time). This usually happens on walls that have had many coats of paint or that have not had a primer applied. Is this the case with your wall?
I am at your disposal either by email at [email protected] or by phone at 07 70 19 55 65 to discuss your experience with Ferflex® and find a solution that satisfies you.
I wish you a pleasant week,
Pauline, co-founder of Ferflex®.