Customer reviews of Fille au pluriel

Trust Attestation
9,9 /10
Overall rating: 9,9 out of 10
Based on 707 published reviews
5 692 98% 4 7 1% 3 4 1% 2 2 0% 1 2 0%

Summary of reviews

Customers consistently praise the store for reliable, fast delivery and on-time, well-packaged orders that arrive in excellent condition. The product line earns frequent kudos for diverse wax textures and scents, with many noting long-lasting regrowth, pleasant fragrances, and easy workability that keeps clients happy. The brand is described as dependable and supportive, with attentive, knowledgeable service and clear guidance on wax choices that enhances the purchasing experience. Overall, customers highlight longstanding loyalty, repeatedly positive experiences, and strong satisfaction with product quality and delivery reliability.

Reviews 1 and 3 stars

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F
Fabienne M.
Rating: 1 out of 5
following a purchase from 17/06/2026
I had a discount voucher for my birthday that was clearly on the site but unfortunately it didn't work
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Response from Fille au pluriel
Hello Fabienne,
I can indeed see your birthday voucher on your account.
To add it to the cart, just click on it at the time of payment.
Don't hesitate to give us a call next time if you need help, we will be happy to assist you.
See you soon,
Anaïs
C
Christelle V.
Rating: 3 out of 5
following a purchase from 06/03/2026
I am quite disappointed because I was given a discount for my birthday on my next purchases valid until April. I wanted to use it on my last order made in March and my discount had been removed due to a change in operation. Why remove what is acquired before the expiration date?
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Response from Fille au pluriel
Thank you for your feedback Christelle.

We understand your disappointment and wanted to reassure you: we have contacted you by email regarding this matter. A discount has indeed been recreated for you, and we have also discussed the different offers proposed throughout the year.

We remain at your disposal if needed.
M
Margaux P.
Rating: 3 out of 5
following a purchase from 23/11/2025
Package ordered for delivery to my home and the delivery person delivered it to the relay point while I was at home. Unacceptable! Moreover, I sent you an email and received no response from you.
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Response from Fille au pluriel
Thank you for your message Margaux.

We completely understand your dissatisfaction regarding the delivery. We can see the email exchanges with our colleague and wanted to reassure you: a refund was indeed created in December 2025 to reimburse your shipping costs.

We remain at your disposal if needed and thank you for your feedback, which helps us improve our services.
J
Julie P.
Rating: 3 out of 5
following a purchase from 18/09/2025
My package arrived with a broken Mademoiselle Jeanne peelable wax bag and I lost some of the beads.
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Response from Fille au pluriel
Hello Julie,

Thank you for your message and your feedback.

I am sorry to hear that the Mademoiselle Jeanne peelable wax bag arrived damaged. Rest assured, if the beads have fallen into the (clean) box, you can still use them. Once heated, it poses no problem for hair removal.

Unfortunately, it can happen that some packages are a bit shaken during transport, especially if they are handled carelessly until they reach the institute. Please feel free to send us an email with a photo of the damaged package: this will allow us to report the information to the carrier and offer you an appropriate solution.

See you soon,
Anaïs
A
Anne Isabelle M.
Rating: 3 out of 5
following a purchase from 01/07/2025
Hello My wax package was open.
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Response from Fille au pluriel
Hello Anne Isabelle,
We are sincerely sorry to hear that your wax package was open.
Your satisfaction is essential to us. Please do not hesitate to contact us directly at 04 67 36 10 15 as soon as you encounter any issue: we will do everything we can to help you and find a solution together.
Thank you for your trust.
Anaïs
C
Céline L.
Rating: 1 out of 5
following a purchase from 04/06/2025
Always usually satisfied but since the last 2 orders I am a bit disappointed. Products arrived broken in the package, request for posters not included in the package, an order of over 500€ and no gifts, samples or anything... I find that the quality of the products is great but disappointed with the quality of the service and no response to the emails sent...
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Response from Fille au pluriel
Hello Céline,

Thank you for taking the time to leave a review, even if it is negative. Your feedback is valuable to us and helps us improve our service.

We are sorry to hear about your disappointment regarding your last two orders.

Regarding the broken products, if you are referring to the Jolie Môme, please know that we sent a new bag on November 7, 2024, following your report. If you noticed breakage on your orders from March 2025 or June 2025, we invite you to contact us directly so that we can examine your situation and find a solution.

For the posters, they need to be added to the cart when placing the order, as they are shipped separately with a specific label. Since this was not done, your request was unfortunately missed. We have sent you an email to arrange a shipment with pleasure.

Regarding the samples, the AGEC law (Anti-Waste for a Circular Economy) requires us to send them only upon explicit request to avoid waste. Please feel free to request them during your next order.

Finally, for the gifts, they are sent according to our available stock. You received a pair of socks at Christmas, and we hope to pamper you again soon.

We are sorry if one of your messages went unanswered. This is not our usual practice, and we thank you for bringing it to our attention.

Your satisfaction remains our priority, and we hope to fully satisfy you during your next orders.

Best regards,
Anaïs
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