/10
★★★★★
based on 446 reviews published
★★★★★
based on 446 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
My package arrived with a broken Mademoiselle Jeanne peelable wax bag and I lost some of the beads.
Julie P.
purchased on 18/09/2025
Translated review
Answer from Fille au pluriel
Hello Julie,
Thank you for your message and your feedback.
I am sorry to hear that the Mademoiselle Jeanne peelable wax bag arrived damaged. Rest assured, if the beads have fallen into the (clean) box, you can still use them. Once heated, it poses no problem for hair removal.
Unfortunately, it can happen that some packages are a bit shaken during transport, especially if they are handled carelessly until they reach the institute. Please feel free to send us an email with a photo of the damaged package: this will allow us to report the information to the carrier and offer you an appropriate solution.
See you soon,
Anaïs
Thank you for your message and your feedback.
I am sorry to hear that the Mademoiselle Jeanne peelable wax bag arrived damaged. Rest assured, if the beads have fallen into the (clean) box, you can still use them. Once heated, it poses no problem for hair removal.
Unfortunately, it can happen that some packages are a bit shaken during transport, especially if they are handled carelessly until they reach the institute. Please feel free to send us an email with a photo of the damaged package: this will allow us to report the information to the carrier and offer you an appropriate solution.
See you soon,
Anaïs
3
/5
★★★☆☆
Hello My wax package was open.
Anne Isabelle M.
purchased on 01/07/2025
Translated review
Answer from Fille au pluriel
Hello Anne Isabelle,
We are sincerely sorry to hear that your wax package was open.
Your satisfaction is essential to us. Please do not hesitate to contact us directly at 04 67 36 10 15 as soon as you encounter any issue: we will do everything we can to help you and find a solution together.
Thank you for your trust.
Anaïs
We are sincerely sorry to hear that your wax package was open.
Your satisfaction is essential to us. Please do not hesitate to contact us directly at 04 67 36 10 15 as soon as you encounter any issue: we will do everything we can to help you and find a solution together.
Thank you for your trust.
Anaïs
2
/5
★★☆☆☆
An order received with a torn 800g wax bag
Sihem B.
purchased on 08/07/2025
Translated review
Answer from Fille au pluriel
Hello,
We are really sorry that you received a torn 800g wax bag.
Unfortunately, this can happen when carriers are not very careful, despite all the care we take in packaging.
Rest assured: the box is clean and completely new, so the wax has not been exposed. It remains perfectly usable once heated.
And above all, do not hesitate to call us at 04 67 36 10 15. We will see together what we can do to help you.
We still hope that the quality of our products will meet your expectations.
Anaïs
We are really sorry that you received a torn 800g wax bag.
Unfortunately, this can happen when carriers are not very careful, despite all the care we take in packaging.
Rest assured: the box is clean and completely new, so the wax has not been exposed. It remains perfectly usable once heated.
And above all, do not hesitate to call us at 04 67 36 10 15. We will see together what we can do to help you.
We still hope that the quality of our products will meet your expectations.
Anaïs
2
/5
★★☆☆☆
Machine heating fault.
Aurélia B.
purchased on 01/09/2024
Translated review