Customer reviews of FLEURS DEUIL PARIS

9,3 /10

Based on 49 published reviews

Summary of reviews

The store consistently delivers on time with bouquets that match or closely reflect what was ordered, and customers repeatedly note the beauty and freshness of the arrangements. Delivery experiences are described as reliable and careful, with staff often going the extra mile to ensure correct placement, photos sent after delivery, and timely updates during the process. Customer service is highlighted for its responsiveness, kindness, and efficiency, including personal follow-up, clear communication, and willingness to accommodate last-minute needs. Overall, clients express strong satisfaction with the reliability, presentation, and supportive service surrounding funeral and memorial arrangements.

Reviews 1 and 3 stars

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Marc M.

Published on 15/07/2025 à 14h08 following a purchase from 08/07/2025

The flowers from the delivered bouquet were borderline at the end of their life, the local funeral home fortunately deemed it good to replant some fresh ones to compensate...

Translated reviews

Response from FLEURS DEUIL PARIS Published on 19/07/2025

Hello, We are sorry if the delivery did not meet your expectations, and we ask you to accept our sincerest apologies. In this case, it is appropriate to inform us immediately so that we can open a complaint file, as this should not happen. Best regards

Laurence D.

Published on 20/09/2023 à 08h10 following a purchase from 13/09/2023

My bouquet didn't arrive for the funeral and, when I made a complaint, I was sent a photo with the bouquet... We don't know where it is (and the address wasn't difficult to identify: Père Lachaise crematorium). I had also left a telephone number in case of problems, but it wasn't used, so I'm very unhappy with this transaction.

Translated reviews

Response from FLEURS DEUIL PARIS Published on 27/09/2023

We are sorry if there was an error on the part of the crematorium services, your order was indeed delivered and given to the staff at the place of ceremony, we cannot be held responsible for any error on their part, cordially yours

Shirley L.

Published on 27/01/2022 à 18h31 following a purchase from 07/01/2022

I paid over 200€ for a special bouquet to put on my cousin's coffin. I chose the bigger size, so there would be more flowers...this wasn't the case. I also expected a card with my message on it, instead there was a tiny piece of white paper stapled to them. Not the kind if details that go unnoticed and very disappointing!

Response from FLEURS DEUIL PARIS Published on 28/01/2022

Nous sommes désoles de votre mécontentement mais votre livraison ayant eu lieu le 10/01, vous auriez du nous faire parvenir la photo de la livraison avec une réclamation afin que nous puissions intervenir auprès du fleuriste et ouvrir un dossier de réclamation. Nous restons à votre disposition