9.4/10
★★★★★
based on 21350 reviews published

Latest customer reviews

5 /5
★★★★★

We can buy the parts to replace the defective ones. Perfect for keeping the trampoline in good condition. It is like new!

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Christine V.
purchased on 31/08/2021
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2 /5
★★☆☆☆

Order compliant with expectations, however after 21 months the fabric is pierced. Yet the tchoukball was brought in after each use.

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Stéphanie J.
purchased on 02/12/2019
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Answer from France Trampoline
Hello, thank you for your feedback. Please feel free to contact our customer service with photos of the product ([email protected]). A replacement net is also available on our site (https://france-trampoline.com/fr/but-cible/2409-filet-but-de-tchoukball-3700730425773.html). Best regards, the France Trampoline team.
4 /5
★★★★☆

Very responsive.

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Gael D.
purchased on 06/09/2021
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1 /5
★☆☆☆☆

The announced deadlines are not respected and assumed. We purchased a ninja course, 2 jump'up 360 trampolines, accessories, and spare parts about 8 months ago due to a violent weather episode. You refused to send us an invoice including the trampoline purchased in December 2020 and the accessories purchased a month later (they were not available at the time of the trampoline purchase), to facilitate a partial refund from the insurance. Moreover, the price of the trampoline has increased by 20% in 6 months and you did not want to make a commercial gesture. You will understand our dissatisfaction.

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Laurence C.
purchased on 09/08/2021
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Answer from France Trampoline
Hello, thank you for your comment. After checking, the invoice was sent to you by email on 22/06. The email may have arrived in your spam, we apologize for these circumstances. Invoices are otherwise directly available in your customer area if needed. The prices of our trampolines have indeed increased due to the rise in raw material prices with the health crisis. We had to adapt and align our prices with those of the market. Best regards, the France Trampoline team.
5 /5
★★★★★

Very professional and very kind.

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Delphine C.
purchased on 23/07/2021
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3 /5
★★★☆☆

Very nice and good product. Unfortunately, there is a small problem and after contacting the company by phone still no response.

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Coralie C.
purchased on 17/08/2021
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Answer from France Trampoline
Hello, thank you for your feedback. You must have called us outside of our opening hours. We do our best to contact customers back as quickly as possible. Please feel free to call our customer service between 9 am and 12 pm or from 1:45 pm to 6 pm at 0556360462 or by email ([email protected]) if the problem persists. Best regards, the France Trampoline team.
5 /5
★★★★★

Plan not obvious but we managed to get there.

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Emmanuelle F.
purchased on 07/09/2021
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5 /5
★★★★★

Everything went smoothly despite the complaint

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Sascha W.
purchased on 06/09/2021
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5 /5
★★★★★

Great contact with customer service, very satisfied with the solution found.

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Rolando J.
purchased on 06/09/2021
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5 /5
★★★★★

SUPER

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Michel G.
purchased on 02/09/2021
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4 /5
★★★★☆

Good quality of the material, too bad the zipper doesn't go down lower because it's difficult to access the trampoline.

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Sylvie U.
purchased on 03/09/2021
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5 /5
★★★★★

Very good

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Géraldine D.
purchased on 15/07/2021
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5 /5
★★★★★

Reliable and fast

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Gerard B.
purchased on 13/07/2018
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4 /5
★★★★☆

Order compliant, good telephone information.

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Serge B.
purchased on 07/07/2021
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5 /5
★★★★★

Very good

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Amelie N.
purchased on 14/08/2021
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5 /5
★★★★★

Everything was perfect. The delivery was on time. The delivered items were as expected, without surprises. I recommend FRANCE TRAMPOLINE where I have been ordering items since 2009 with complete confidence.

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Christine D.
purchased on 31/08/2021
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5 /5
★★★★★

VERY GOOD QUALITY PRODUCT

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Joseph P.
purchased on 01/09/2021
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5 /5
★★★★★

Good service

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Lorenzo L.
purchased on 31/08/2021
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5 /5
★★★★★

Our order went well.

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Cécile R.
purchased on 02/09/2021
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5 /5
★★★★★

Very good material

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Stephanie C.
purchased on 21/06/2021
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5 /5
★★★★★

Great order well placed Quality trampoline the kids are having fun thank you

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Franck M.
purchased on 28/08/2021
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4 /5
★★★★☆

Material received as ordered, of good quality. Delivery on time.

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Yves L.
purchased on 31/08/2021
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5 /5
★★★★★

Order received quickly. Large selection of spare parts.

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Remy V.
purchased on 21/08/2021
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5 /5
★★★★★

Fast delivery and quality product

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Jules S.
purchased on 01/09/2021
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3 /5
★★★☆☆

I called to find out which net I should order but I was not fully informed which means I did not order the right model. The exchange was accepted but I had to cover the shipping costs.

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Bernard B.
purchased on 31/08/2021
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Answer from France Trampoline
Hello, thank you for your comment. According to our system, your order was placed directly on our site. Therefore, returns and exchanges are at the customer's expense. We do our best to ensure that our product sheets are as complete as possible. Our customer service is available for any additional information before ordering. Best regards, the France Trampoline team
5 /5
★★★★★

Very good service overall

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Jean Claude F.
purchased on 12/05/2021
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3 /5
★★★☆☆

Delivery time much too long: about 2 months for a ladder.

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Christophe M.
purchased on 15/06/2021
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Answer from France Trampoline
Hello, thank you for your comment. When you ordered on 15/06, the restocking date for the trampoline was 06/08, as indicated on the product sheet. The product was finally shipped on 01/09 due to an additional delay. We apologize for these circumstances and do our best to inform our customers of the most realistic restocking dates possible. Best regards, the France Trampoline team
5 /5
★★★★★

Very good

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Pierre Sylvain C.
purchased on 22/07/2021
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5 /5
★★★★★

Excellent advice at the time of ordering, followed by careful shipping. The products are of quality and very well thought out.

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Pitie J.
purchased on 30/08/2021
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5 /5
★★★★★

Excellent product to recommend. The ordering process is fast and customer service is impeccable.

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Luca F.
purchased on 15/07/2021
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5 /5
★★★★★

Top

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Aimee S.
purchased on 02/08/2021
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5 /5
★★★★★

Perfect

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Nicolas Q.
purchased on 28/08/2021
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5 /5
★★★★★

Everything met our expectations, but the customer service platform is a bit cumbersome

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Nicolas M.
purchased on 29/08/2021
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5 /5
★★★★★

A quality product with top order processing speed! Thank you

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Hélène G.
purchased on 30/08/2021
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5 /5
★★★★★

Perfect service

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Sabine H.
purchased on 14/08/2021
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5 /5
★★★★★

Good quality

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Christine C.
purchased on 25/08/2021
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5 /5
★★★★★

Perfect

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Maryline L.
purchased on 25/08/2021
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5 /5
★★★★★

Your advice and your response speed when placing my order were excellent. The follow-up and the information received surprised me: it's the best service I've ever received, even at ***! Well done!

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Jean-marc G.
purchased on 21/04/2021
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5 /5
★★★★★

Quality products and fast delivery. Very satisfied. I recommend.

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Jessy G.
purchased on 16/08/2021
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4 /5
★★★★☆

GENERALLY GOOD

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Julien B.
purchased on 12/06/2021
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