Reviews France Trampoline

Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.

I bought a new protective net for my trampoline purchased 15 years ago. I was very disappointed with the quality of this product compared to the net I had, which was obviously purchased from you. The zipper is of a single length without a return and not reinforced, the thickness of the mesh of the net is considerably reduced. The old net must weigh double that of the new one. It's a shame to reduce costs and compromise quality. I will hesitate to recommend France trampoline now.

It's the right size but my trampoline is green (wowhh390) and I received a net with blue, so once installed, the colors are mismatched. Too bad

The trampoline meets the description. However, a bit disappointed with the quality of the net and hooks. It does not prevent the children from slipping underneath and at the first fall one of the hooks holding it broke. I have serious doubts about the long term.

Quite long to receive and average product quality (the second one in just 1 year)

Everything actually went well, unfortunately it was not clear on the homepage that the fiberglass bows no longer need to be used with rubber bands. That is, no detailed info that it would hold without rubber bands. The assistance for assembly was great! We were able to reuse the old bows and therefore we actually didn't need the new bows. However, we kept them because the whole back and forth shipping would be cumbersome.

Partially heard request for the provision of spare parts for France Trampoline products. No response regarding the pole fixings.

The net was difficult to install, it seems narrower than the original one.... On the other hand, the elastic fasteners for the net are shorter and thinner than the original ones, is this normal or is it also a mistake...?

Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...

The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.

Unacceptable to charge *** euros for shipping fees when we live on an island where there is a bridge, so there should normally be no problem for deliveries. Therefore, we had to have it delivered to my brother in Bordeaux, and to top it all off, he had to go pick up the package at a relay point because the carrier didn't even bother to deliver it to his home while he was there specifically for the delivery.

The assembly must be done with force for each dome bar to fit, the screws are of poor quality.

Bad choice of net

Delivery via Mondial Relay with a bounce because the allotted time was too short. I had to pay for delivery again, and I don't find that great.

Very good product. Easy order on the site. Very good to be able to get spare parts. One downside. The pole + attachment + net + arch kit is cheaper than the arch and net alone...???!!!??? However, delivery is very problematic. In 2025, you can't ask the customer to wait for free from 08:00 to 18:00 for a home delivery... It's absurd... Change providers or find platforms closer to package pickups... Delivery is paid!!! And I have to wait at home for 10 hours?? It's shameful. This failure will make me order elsewhere next time...

The delivery was quite fast but we received broken bars. Fortunately, we had some left to replace them but the package should be better wrapped for the price we pay.

Service OK but the basketball attachment damages the foam protection of the trampoline posts.

The global relay service with its automatic reminder after 8 days made me lose time and *** in reshipment. So not great.

3 tubes out of 8 with scratches

Hello, we had an issue with the springs a few weeks after our purchase. At the beginning of 2024, the boys tore the safety net while using the trampoline. We waited to change it but I admit we are a bit disappointed. When installing the net according to the recommendations, the fiber ring broke at one point. We reinforced it with repair tape... Our children are far from intensive use and yet we encountered a failure three times. Hoping this net will hold up this time.

When I bought the trampoline, the poles were connected with a rubber band, which I found sensible. The new poles are separate and not connected. As a result, they slide apart and can bend again! Furthermore, the upper edge will not remain stable. The quality has declined for me. I am sure that the separate poles will not last long either!!!

The quality of the trampoline seems to be there. I am still disappointed that the ladder was not included in the basic offer knowing that in the photos on your site describing the product, one can see one.

Unpackaged carton delivered damaged and the item inside was also damaged. For such an expensive item, it's a shame. A partial refund was made but still disappointing.

The order and shipping service is very good. However, we are disappointed with the product.

Delay and especially damaged

We ordered 3 items, trampoline mat, surround and springs. The springs were missing upon delivery

The product is very good, the assembly instructions need to be completely revised, the person who wrote it couldn't assemble the trampoline with it!!! And as for the carrier, it was a disaster, he comes to deliver to a private individual with a huge truck and leaves the package by the roadside, a pallet of 350 kgs!!! And on top of that, he is very unpleasant. If I had been informed that I would be delivered by the roadside, I would not have ordered the product. Consequently, I am not satisfied with the delivery.

12 years ago, I chose France Trampoline for the quality of the material, which has been confirmed. I have made other orders that were of good quality. This last order does not meet the brand's level of requirement. I am deeply disappointed to find that the parts are of mediocre quality and significantly inferior to the original parts. Very low-end and of poor resistance.

Horrible assembly. Very complicated, really minimal instructions compared to Decathlon, for example. I hope we are paying for the quality of the material because so far I am rather disappointed. Moreover, we broke the rod that needs to be slid into the net to hold it up on the poles…

Lack of information regarding the delivery date.

Quality product but useless assistance as it only reiterates the instructions

I bought a zip line and upon delivery I realized that I would not be able to install it. I did not open the box and returned the package. I paid 22€ for the return of the package, that's one thing, however, 8€ was deducted from my refund for logistics fees and I find that unfair knowing that the package was not even opened...

After 6 weeks of shipping time, I finally received the net I ordered. Inferior quality and smaller than the original net. But with such a long shipping time, you are just happy to get anything.

I received the net surrounding the trampoline for the correct diameter but not for the correct number of posts. My trampoline has 6 and I received a model for 8 posts. It took some back and forth for 4 posts. Quite unpleasant, the little kids arrived, too late to change!!!

Not so easy to assemble. Moreover, a big problem since the green and white band intended to go around is clearly too short, by about 10 cm.

The delivery time was very long for a manufacturer.. I waited over a month for a protective cover for the trampoline. However, the product is top quality, the trampoline is like new after 8 years of jumping with this cover replacement! I can only recommend your brand!

I needed new rods for a completely normal round trampoline. Unfortunately, these are not really / reasonably flexible. For the price, especially the shipping costs, you could have gotten half a new one :/

This is the second trampoline we have purchased and the quality has really decreased (smaller and thinner tubes, net and jumping mat of lower quality)

The quality of the goods is good, but I find the price a bit high and the delivery time was also a bit long. Unfortunately, there are no spare parts from the manufacturer for our trampoline from Kesser.

Did not respond to complaint/objection. But it works and the kids have fun.