Reviews France Trampoline

After a month, I am still waiting for my order and customer service is poor and slow

The cover was delivered without the springs.

Not recommended, I ordered a slackline brake, the kids had fun for 3 days and then it broke. Sent a photo to possibly get a replacement, nothing happened, on the contrary, they doubt that it was installed correctly, etc. The picture shows the installation exactly. Installed according to the instructions ... no replacement received, would not buy here again

I am still waiting for my order

Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)

Order placed on April 23, no news by May 13. Customer service does not respond.

Product not received because the shipping company allegedly could not find the address

The package was left in front of the door by the carrier with the package re-taped by the carrier. The seller must resend the package to me, after a complaint, I have not heard back despite several follow-ups.

The manual is really not very clear and the legs are very complicated to assemble... I haven't even finished the assembly yet... a bit disappointed. ***

The bars of the monkey bars and top den are far weaker than the bars of the main de we have. Our child who is only 30kg was afraid using the monkey bars as they bowed when he used them and the way the canvas at the bottom of the top ten dips down a lot and the bars bend which made him feel unsafe. We were disappointed because the main structure was very solid. We were so disappointed we did not attach the ladder, my husband who is a metal worker wishes to strengthen the ladder before trusting it with our child

After-sales service of no use, incorrect item description and cumbersome solution... My next purchase will be at another store.

The use of this material is almost impossible for children: the cylinder is too smooth. I will try to attach a rubber washer to save the use of this object.

Inadequate after-sales assistance

I still have not received my order to this day.... Thank you for getting back to me quickly to tell me what is happening and why this long delay... .... and it's surprising to receive a request for feedback on a product that I have not yet received...

I ordered and paid for a trampoline surround on 23.09.2024 because I had a good experience with the delivery of a jumping mat. The delivery date was set for 28.11.24, and on 29.11.24, the handover to the carrier was confirmed. Since then, the shipment has been untraceable, as communicated via email on 12.12.24. As of now, on 05.01.25, I have no information on whether and when I will receive the delivery.

I had to reorder products even though it was a break under warranty.

I bought a trampoline about 1 month ago, and as of today it still hasn't arrived. I have sent several emails to get information and I am still waiting.

Goods were not delivered by the shipping company DPD. Money for nothing

An absolute disgrace and disaster to order a trampoline from you. Parts were delivered 4 times, 4 times too few and the wrong parts were delivered. It took over a month until I had all the parts for the trampoline and could completely assemble it. I would like to give no stars at all, unfortunately this is not possible.

Hello, Items thrown in a box and shipped. No protection. Items arrived with scratches....... In short, given the price of shipping..... it's really not great.... Especially since we have been used to much better.

I complained about the catch net due to defective teeth on the zipper. It was not accepted. The child fell out of the net and was severely injured. Only then did a new net arrive. Unfortunately, there was only a written apology, but no further response to my email. Compensation for the child would have been more appropriate. Unfortunately, I never heard anything more about it. Service not very good!!!!!

It is outrageous that you have to pay for both shipping routes when returning an item, and the return is more expensive than the shipping.

Order and payment on 29/06. It is now 22/07 and we still haven't received anything and on top of that, they hang up on us when we dare to say that this is not normal and that we are being treated like fools! The only thing they offer us is to cancel the order and order elsewhere!!! Nice commercial service!

Stayed the whole day for the delivery and it came 2 days after! Also required some sort of compensation for it and got no response.

My order went very badly as I ordered a complete pack with a Trigloo tent for early 2024, and it never arrived.

Torn package missing a leg

The package was sent back before I had time to pick it up at the pickup point. You need to resend it to me

I left a review on your WhatsApp number on May 5. I received no response, a sign of a lack of consideration for your customers... my daughter-in-law, on our recommendations, ordered a trampoline from you and she confirmed to us that the net was not the same and that hers was sturdier. Here is a copy of the message I wrote to you on May 5: Hello, we have had a trampoline from you for many years. It brings us satisfaction. In 2020, we bought a premium net to replace the one that was torn. My husband noticed that the quality was much lower than the original. It tore much more quickly than the first one. Recently, my son, Thibaut Pujo, ordered the completely torn net again (order FT235609). My husband again finds a net of poor quality, fragile, while it is supposedly the premium quality. Moreover, the bottom attachments are no longer provided and therefore have to be recovered and installed by us for a price much higher than in 2020 (we paid 119€, order FT140331). So, we pay more, lower quality, and fewer accessories... in short, we are disappointed and the more it goes, the lower the quality for a higher price. Too bad... I have recommended you a lot, I will not do it anymore. Best regards, ***

Defective product and still waiting for replacement.

Hello, We are not satisfied with the order. Several pieces were damaged. For that price we expected quality materials.

Bad. We have not received our trampoline. At this price, I find it unacceptable! When will our order arrive???? Best regards ***

Had to change the bars because the anchoring system did not hold for 9 months and the trampoline flew away. The order was supposed to ship the same day. I had to call back 3 weeks later because it still hadn't shipped. 3 iron bars and two trinkets for 35% of the total price of the trampoline. Elastic not provided in the bars that hold the upper net. In short, it's good Chinese junk!!

I still haven't received my order after a week and a half

Very poorly advised, items received not suitable for my trampoline

Hello, The scooter was received quickly but with a defective ball bearing that broke. Can you contact me to proceed with the replacement? Best regards

Attention with returns! Costs must be borne by the customer. The goods were returned in perfect condition and later it was claimed that the goods were damaged. Refund only at ***%.

Super customer service, my contact proceeded to a free return of the product that turned out to be defective, however there was a delivery problem: I never received the package!

Disappointing customer service Our trampoline broke two days after arriving at our home due to a gust of wind even though it was anchored to the ground. No gesture to compensate us, nothing 2 days after the purchase.

Contacted by the delivery person but does not respond when called back. Result: Product delivered on a day of absence. Moreover, one package was missing. Photo of an ordered lot on the site but the package does not include all the elements of the lot.

Order placed on 07/04/23 for a new jumping mat. Package received on 07/25/23! whereas it is stated delivery between 2 and 5 days delivery by mistake from France trampoline of a safety net instead of the jumping mat and with absolute insistence to receive the return to the store of this net before resending my mat due to this delivery delay, my grandchildren who come only once a year to Evian could not use this trampoline and left very disappointed and I extremely upset. Despite my repeated calls, the sales service did nothing to activate what they call 'their procedure' namely photos of the wrong item, recovery of this net, control upon arrival on their part before finally resending my jumping mat a week after my order