Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

All reviews

C
Charlene L.
Rating: 5 out of 5
following a purchase from 14/04/2022
Order received on time, quality of the products superb
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Christiane R.
Rating: 5 out of 5
following a purchase from 03/03/2022
Very satisfied with my second order and the information by phone before my purchase.
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Aurélie D.
Rating: 5 out of 5
following a purchase from 12/04/2022
A very efficient customer service.
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Priscillia D.
Rating: 5 out of 5
following a purchase from 13/04/2022
Satisfied with my purchase
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Laure M.
Rating: 5 out of 5
following a purchase from 12/04/2022
Satisfied, the products are true to the description. The ninja course allows for new adventures in our garden. The skate/swing for slake, however, can hardly be used with the ninja course when everything is set up for young children.
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Axelle D.
Rating: 5 out of 5
following a purchase from 14/04/2022
The material is of very good quality, the packaging and express delivery perfect.
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Christine W.
Rating: 3 out of 5
following a purchase from 04/04/2022
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
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Response from France Trampoline
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
F
François S.
Rating: 5 out of 5
following a purchase from 12/04/2022
Very clear site. Receipt of the package faster than expected. Installation guide quite explicit, but could be improved.
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Hélène G.
Rating: 5 out of 5
following a purchase from 05/04/2022
Very good quality, easy to assemble
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Virginie C.
Rating: 5 out of 5
following a purchase from 10/04/2022
Good product, good customer service
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Mercedes C.
Rating: 5 out of 5
following a purchase from 08/04/2022
Resistant, durable and with good spare parts, good purchase
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Raphael L.
Rating: 4 out of 5
following a purchase from 12/04/2022
Top
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Jean Paul B.
Rating: 5 out of 5
following a purchase from 01/04/2022
Perfect
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Audrey V.
Rating: 4 out of 5
following a purchase from 10/03/2022
Easy to install ..... for hours of play!!!
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Alban V.
Rating: 5 out of 5
following a purchase from 10/04/2022
Product ordered matches our trampoline. Perfect!
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Steffen N.
Rating: 4 out of 5
following a purchase from 08/04/2022
Everything super. Short delivery time. The tent was as described. The setup was simple and easy. I can only recommend it.
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Philippe M.
Rating: 5 out of 5
following a purchase from 08/04/2022
The order and delivery went very well
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Corinne H.
Rating: 5 out of 5
following a purchase from 08/04/2022
Very good
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Joëlle B.
Rating: 5 out of 5
following a purchase from 06/04/2022
I am completely satisfied whether it is the phone contact with the customer advisor or the delivery
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Martine G.
Rating: 5 out of 5
following a purchase from 06/04/2022
Fast delivery and good material, very reassuring.
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René S.
Rating: 3 out of 5
following a purchase from 06/04/2022
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
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Marie-hélène W.
Rating: 5 out of 5
following a purchase from 05/04/2022
Delivery in a few days without any issues, in line with our expectations. Assembly took a bit longer than announced but we are two grandparents. Great joy for our grandchildren who discovered the trampoline in the garden during the long Easter weekend.
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Audryll L.
Rating: 5 out of 5
following a purchase from 05/04/2022
Quality material, very fast delivery.
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Jessica R.
Rating: 5 out of 5
following a purchase from 06/04/2022
We are very happy with the product which is really of quality as well as the service which is top-notch. A good reason to consume French!!
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Jean-marie H.
Rating: 4 out of 5
following a purchase from 28/03/2022
Completely satisfied!!
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Caroline D.
Rating: 1 out of 5
following a purchase from 07/04/2022
2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service ([email protected]) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team
B
Benoit N.
Rating: 5 out of 5
following a purchase from 07/03/2022
It is relatively rare for me to leave a comment but the after-sales service is really excellent. It's a real plus in the purchase.
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Guilla C.
Rating: 2 out of 5
following a purchase from 07/04/2022
The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!
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Response from France Trampoline
Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team
O
Oscar Z.
Rating: 4 out of 5
following a purchase from 06/04/2022
Everything is okay, excellent service
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Serge J.
Rating: 5 out of 5
following a purchase from 01/04/2022
Good product, good service
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Kacper S.
Rating: 4 out of 5
following a purchase from 04/04/2022
Just the delivery, it was difficult to contact the delivery person.
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Charlene L.
Rating: 5 out of 5
following a purchase from 06/04/2022
Very professional site with fast delivery
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Alexandra P.
Rating: 5 out of 5
following a purchase from 05/04/2022
Perfect
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Delphine C.
Rating: 3 out of 5
following a purchase from 04/04/2022
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
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Response from France Trampoline
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
A
Afra H.
Rating: 5 out of 5
following a purchase from 04/04/2022
The delivery of my trampoline cover was as announced and the goods are as described - therefore I am very satisfied ☺️
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Sébastien D.
Rating: 5 out of 5
following a purchase from 04/04/2022
Package received on time. Very good quality material. We are very satisfied with our order and recommend you to all our friends.
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Lars R.
Rating: 5 out of 5
following a purchase from 05/04/2022
Super quality, great service!
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Caroline C.
Rating: 5 out of 5
following a purchase from 05/04/2022
We are very satisfied with the climbing dome and the swing ordered. Very nice colors and quality items. The delivery went as planned. One accessory was missing but was sent back to me very quickly.
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C
Cornelia S.
Rating: 5 out of 5
following a purchase from 03/04/2022
Perfect
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Nicolas L.
Rating: 5 out of 5
following a purchase from 02/04/2022
Good product, conforms to the description.
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