9.4/10
★★★★★
based on 21665 reviews published

Latest customer reviews

5 /5
★★★★★

Very good welcome competent staff and attentive to the customer the advice given is relevant and in line with the expressed need and helps avoid a bad product choice when ordering I recommend...

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Jean-pierre C.
purchased on 30/04/2025
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4 /5
★★★★☆

Following the order for changing the safety net and the protective foams for the posts. A mounting manual is missing from the package. When the trampoline has been assembled for several years, you no longer know how to disassemble it, especially how the posts are fitted and locked (by a spring pin) and the junction point of the fiber arch fitted but not marked during assembly (marking this greatly facilitates things) And a small manual for reassembling the ordered elements. Very good replacement products mounted for 2 weeks, the children are safe and happy.

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Arnaud K.
purchased on 30/04/2025
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Answer from France Trampoline
Dear Sir or Madam, Thank you for your message. A mounting manual is available on your customer account in pdf format for each item after purchase. We also provide assembly videos on our website. Finally, customer service is available from Monday to Friday to respond to your requests. The France Trampoline team
5 /5
★★★★★

Order on France trampoline net with poles very good merchandise easy to assemble, solid fast delivery by carrier, I recommend

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Clement M.
purchased on 29/04/2025
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5 /5
★★★★★

Perfect delivery on time. Everything very well packaged and protected. Material of qualitative appearance remains to be tested over time

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Emilie K.
purchased on 27/04/2025
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5 /5
★★★★★

Perfect, the order arrived on time as expected. The product was very well packaged and in accordance with the description and my expectations.

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Christophe P.
purchased on 30/04/2025
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5 /5
★★★★★

Perfect, efficient customer service, attentive and responsive

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Cyrille R.
purchased on 28/04/2025
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5 /5
★★★★★

Delivered on time and good quality of the material

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Steve C.
purchased on 27/04/2025
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5 /5
★★★★★

Order received quickly, after checking the measurements, fortunately, because I had made a mistake. I really recommend this site.

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Michel D.
purchased on 29/04/2025
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1 /5
★☆☆☆☆

Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)

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Florence L.
purchased on 27/04/2025
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Answer from France Trampoline
Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team
5 /5
★★★★★

I was able to benefit from ordering advice by phone for spare parts. I am very happy with the sturdiness of the trampoline (posts and jumping mat)

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Irène D.
purchased on 28/04/2025
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5 /5
★★★★★

I recommend this company for its products certainly but especially its customer service. I am very very satisfied.

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Julie A.
purchased on 29/04/2025
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5 /5
★★★★★

The person from France Trampoline we spoke to on the phone for advice listened to us very well and guided us for our purchases. The first one arrived very quickly and was completely in line with our expectations. The second is on pre-order so we are waiting. But we are very satisfied

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Gerard C.
purchased on 28/04/2025
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5 /5
★★★★★

I ordered a protective net for the trampoline to replace the old one that had torn along the zipper even though winter has come.

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Christine O.
purchased on 28/04/2025
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4 /5
★★★★☆

Good

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Xavier F.
purchased on 25/04/2025
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5 /5
★★★★★

Delivery time respected and the service well done

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Sophie B.
purchased on 22/04/2025
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4 /5
★★★★☆

Fast delivery and very clean and solid packaging.

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Jean-marie M.
purchased on 27/04/2025
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3 /5
★★★☆☆

Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...

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Jacques-eric J.
purchased on 27/04/2025
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Answer from France Trampoline
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
3 /5
★★★☆☆

The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.

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Yves L.
purchased on 20/04/2025
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5 /5
★★★★★

Communication via WhatsApp worked excellently, so I could order the right spare parts. Fast delivery, everything went perfectly

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Brigitta F.
purchased on 28/03/2025
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5 /5
★★★★★

Product compliant and of good quality. Fast delivery

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Rouchereau P.
purchased on 21/04/2025
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5 /5
★★★★★

Very good trampoline, sturdy and well thought out. The only small downside is that the instructions could be clearer.

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Hélène R.
purchased on 22/04/2025
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5 /5
★★★★★

Simply perfect

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Clémence C.
purchased on 24/04/2025
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5 /5
★★★★★

Very fast and very satisfactory delivery

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Bernard P.
purchased on 25/04/2025
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5 /5
★★★★★

Top advice and everything went smoothly and perfectly!

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Roger G.
purchased on 04/04/2025
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4 /5
★★★★☆

Good phone contact and the delivery issue was quickly resolved.

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Gilberte T.
purchased on 22/04/2025
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5 /5
★★★★★

This is the second time I order from France trampoline and I am very satisfied with the ordered product and the quality of the delivery. Thank you

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Philippe L.
purchased on 22/03/2025
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5 /5
★★★★★

Perfect

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Bruno V.
purchased on 22/04/2025
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5 /5
★★★★★

No particular comments. Everything went well: the delivery and installation of the climbing dome.

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Mariel B.
purchased on 21/04/2025
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5 /5
★★★★★

Great seller. He contacted me to ensure he was sending the right item

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Enrico F.
purchased on 01/04/2025
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5 /5
★★★★★

I called the phone service to replace the net of our trampoline. My contact person checked that the net existed and suggested I get new poles at the same time. She then prepared a basket that I only had to validate.

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Françoise L.
purchased on 19/04/2025
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5 /5
★★★★★

Satisfactory

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Nathalie A.
purchased on 18/04/2025
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5 /5
★★★★★

Quality very good, expectations fully met

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Eva R.
purchased on 31/03/2025
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5 /5
★★★★★

Completely satisfied

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Rémi S.
purchased on 18/04/2025
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5 /5
★★★★★

Fast and careful shipping, item perfectly compliant, everything is perfect!

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Laurence B.
purchased on 18/04/2025
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1 /5
★☆☆☆☆

Order placed on April 23, no news by May 13. Customer service does not respond.

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Charlotte P.
purchased on 20/04/2025
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Answer from France Trampoline
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
5 /5
★★★★★

I needed accessories for my trampoline because some parts were worn out. It was extremely easy to find the right parts. A small weak point, the delivery that did not happen as planned for the second order, but that is related to human laziness!

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Vanessa R.
purchased on 20/04/2025
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5 /5
★★★★★

Fast delivery, product matches the description and expectations, very satisfied with the entire process as well as the product!

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Kathrin T.
purchased on 19/03/2025
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5 /5
★★★★★

Fast delivery, good material, exactly what I wanted.

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Otmar P.
purchased on 30/03/2025
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5 /5
★★★★★

Except for a small delay for which you had to give me your excuse, everything is going well.

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Zbigniew J.
purchased on 17/04/2025
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5 /5
★★★★★

All ordered parts are of very high quality. After the order, I was regularly informed about the order and shipping status - much more detailed than with large online retailers.

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Klaus F.
purchased on 24/03/2025
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