Reviews France Trampoline

Fast delivery, well-packaged product

I ordered a protective net to replace the one from an old model. The type of protection had changed and I had to buy a more expensive model: limited satisfaction. As a gift, I was given support bars... For the delivery, I had to wait 3 weeks. Since then, I have dismantled my trampoline for winter and I haven't dared to open the package = surprise this spring! Will it fit?

Include a plan on how to assemble it. I have 8 ropes for 3 nets???

Very good quality tarp, perfect dimensions. The problem is the plastic attachments: they all broke with a simple pressure between two fingers!!! We couldn't even install them! We had to manage with makeshift means to attach the tarp... Really a shame for the price!

Please refer to my email today regarding several defective materials on a trampoline that was just purchased for 874.90€ five weeks ago. Your advertising is well done, your commitments enticing, let's see if the warranty is taken into account and if the customer service is effective and up to these commitments. Best regards, ***

Very nice trampoline but all the door closing carabiners were broken, what a shame. Because the trampoline provides bounce, fast and serious delivery.

The packaging is really basic and slightly damaged.

No problems with the order, good order tracking, super trampoline. But tedious delivery! How can a company still ask you to be present from 9 am to 5 pm! To arrive with a supposedly too big truck and have to come with my own vehicle to load and pick up my trampoline at the street entrance, with my 14-month-old son. I accepted for fear of being charged for a redelivery.

The material was missing grip rubber for the tube, but everything else was fine.

Absence of nuts in the kit sent (also missing 3 elastic straps for holding the mats, in the process of being resent)

Punctual and fast transport, but transport cost too high. For long-time customers like me, transport should be free. The tarp is satisfactory.

Product received not conforming to the order (diameter error), however, the after-sales service was responsive and sent the correct product quickly.

The delivery of the material was quick: 4 days. Previously, the seller was able to inform us well over the phone, reassure us, and give us simple instructions upon receipt. However, the anchoring sheets are missing from my package: this is the reason for 3 stars instead of 5.

The packages were dropped off in front of our house even though it was clearly specified that the carrier should contact the person who would receive the packages.

At delivery, the necessary clamp for assembling the springs and the assembly guide and a few other parts were missing; but after a complaint, everything was sorted out.

Very good commercial service with professional and available telephone advice. Good product quality, which has its price. Very poor home delivery service (not precise and reliable in the delivery slots).

Delivery wait time for the parts too long: 6 weeks.

It took several months for me to obtain the item I wanted to order ......

Very nice trampoline. Incomplete delivery. Delivery to a neighbor!!

Hello, Delivery and product conform to the order - We bought a protective cover for the trampoline but ultimately the installation of the cover with the net turns out to be very complex because it requires at least two people, patience, and especially strength to insert the cover between the net and the trampoline - Purchase not recommended if the trampoline is equipped with a net .....

No assembly guide with the package. The assembly guide I found is not very helpful, not precise at all! And finally a piece of advice: the brackets for fixing the net support tubes should be 3 mm longer.

I am satisfied with the service and the product overall, however upon unpacking several black plastic 'attachments' were broken, which is a shame for a new product. Regards ***

I found it quite difficult to contact you by phone. Otherwise, everything was fine.

A person weighing 70kg tried it but when jumping the trampoline mat touches the ground and it's painful. I am disappointed for this reason as it was said to support up to 90kg! If there is a solution, please write to me.***

Hello disappointed to have received the trampoline without checking it, a twisted bracket and all the hooks holding the net were breaking one after the other. After calling, we were told that there were new standards and that they were replaced by steel hooks. Why not have done this before delivering it to us? Now everything is back in order and the children are happy.

Correct.

For the order tracking and reception at home, everything went well, however I sent two emails regarding questions about the weight announced on the site and the weight of the trampoline received, and the response I received did not convince me. On the other hand, regarding the assembly of the trampoline, there is one step that is not very clear in the manual concerning the assembly of the frame cushion and the attachment with springs underneath!! photos A and B.. The assembly of the textile net on the posts is not very easy and the tension is not necessarily balanced. Otherwise, the users themselves are fully satisfied with the trampoline.

Regarding the part, no problem, but concerning delivery, paying €12 to be delivered a week later is a bit frustrating (for a 48h delivery). Regards.

Good telephone advice, product in stock, fast delivery (3 days), correct instructions, accessories very expensive considering the quality (ladder, anchoring...) ground fixation is mandatory, but there is no ideal solution, the kit guarantees nothing, only time will tell if we are right or not!!

The delivery person got stuck in my neighbor's driveway and broke 3 pine branches while reversing.

The service guided me well in my steps to order the said item but I am very surprised that the quality of the item in question is so mediocre as it tore as if it had received a cutter blow, while I did not need to use this tool to unpack it and when I installed it, there was nothing.

Two pole sleeves were missing from the delivery, after two complaints we received two sleeves, one of which was too long by 15 cm.

Delivery time a bit long. Bad surprise upon delivery of the trampoline tent, which, contrary to the photos on the site, cannot be set up with the net in place. We had to rig a system so as not to have to dismantle the net every time we want to use the tent.

Good, but a plastic sleeve was missing from my previous order from summer 2015, paid for and never sent despite several requests

Delivery very good, fast, product, too bad the closing system is not a zipper as it is not practical for small ones and a bit dangerous.

Late delivery and the manual lacks precision

There was an error in the delivered products. I had to call customer service and there the 'small' problem was well managed.

Big delivery problems. Delivery canceled 2 times in a row on the day of

Delivery time not respected

Damaged packaging because the package was on a very small pallet. Assembly instructions are not detailed enough in my opinion. The material is of good quality.