Reviews France Trampoline

The delivery of the material was quick: 4 days. Previously, the seller was able to inform us well over the phone, reassure us, and give us simple instructions upon receipt. However, the anchoring sheets are missing from my package: this is the reason for 3 stars instead of 5.

The packages were dropped off in front of our house even though it was clearly specified that the carrier should contact the person who would receive the packages.

At delivery, the necessary clamp for assembling the springs and the assembly guide and a few other parts were missing; but after a complaint, everything was sorted out.

Very good commercial service with professional and available telephone advice. Good product quality, which has its price. Very poor home delivery service (not precise and reliable in the delivery slots).

Delivery wait time for the parts too long: 6 weeks.

It took several months for me to obtain the item I wanted to order ......

Very nice trampoline. Incomplete delivery. Delivery to a neighbor!!

Hello, Delivery and product conform to the order - We bought a protective cover for the trampoline but ultimately the installation of the cover with the net turns out to be very complex because it requires at least two people, patience, and especially strength to insert the cover between the net and the trampoline - Purchase not recommended if the trampoline is equipped with a net .....

No assembly guide with the package. The assembly guide I found is not very helpful, not precise at all! And finally a piece of advice: the brackets for fixing the net support tubes should be 3 mm longer.

I am satisfied with the service and the product overall, however upon unpacking several black plastic 'attachments' were broken, which is a shame for a new product. Regards ***

I found it quite difficult to contact you by phone. Otherwise, everything was fine.

A person weighing 70kg tried it but when jumping the trampoline mat touches the ground and it's painful. I am disappointed for this reason as it was said to support up to 90kg! If there is a solution, please write to me.***

Hello disappointed to have received the trampoline without checking it, a twisted bracket and all the hooks holding the net were breaking one after the other. After calling, we were told that there were new standards and that they were replaced by steel hooks. Why not have done this before delivering it to us? Now everything is back in order and the children are happy.

Correct.

For the order tracking and reception at home, everything went well, however I sent two emails regarding questions about the weight announced on the site and the weight of the trampoline received, and the response I received did not convince me. On the other hand, regarding the assembly of the trampoline, there is one step that is not very clear in the manual concerning the assembly of the frame cushion and the attachment with springs underneath!! photos A and B.. The assembly of the textile net on the posts is not very easy and the tension is not necessarily balanced. Otherwise, the users themselves are fully satisfied with the trampoline.

Regarding the part, no problem, but concerning delivery, paying €12 to be delivered a week later is a bit frustrating (for a 48h delivery). Regards.

Good telephone advice, product in stock, fast delivery (3 days), correct instructions, accessories very expensive considering the quality (ladder, anchoring...) ground fixation is mandatory, but there is no ideal solution, the kit guarantees nothing, only time will tell if we are right or not!!

The delivery person got stuck in my neighbor's driveway and broke 3 pine branches while reversing.

The service guided me well in my steps to order the said item but I am very surprised that the quality of the item in question is so mediocre as it tore as if it had received a cutter blow, while I did not need to use this tool to unpack it and when I installed it, there was nothing.

Two pole sleeves were missing from the delivery, after two complaints we received two sleeves, one of which was too long by 15 cm.

Delivery time a bit long. Bad surprise upon delivery of the trampoline tent, which, contrary to the photos on the site, cannot be set up with the net in place. We had to rig a system so as not to have to dismantle the net every time we want to use the tent.

Good, but a plastic sleeve was missing from my previous order from summer 2015, paid for and never sent despite several requests

Delivery very good, fast, product, too bad the closing system is not a zipper as it is not practical for small ones and a bit dangerous.

Late delivery and the manual lacks precision

There was an error in the delivered products. I had to call customer service and there the 'small' problem was well managed.

Big delivery problems. Delivery canceled 2 times in a row on the day of

Delivery time not respected

Damaged packaging because the package was on a very small pallet. Assembly instructions are not detailed enough in my opinion. The material is of good quality.

I am satisfied with the purchase of the trampoline. However, the assembly manual is really not up to par. I spent 2 days assembling it. You can take inspiration from the assembly drawings at *** where everything is explained from A to Z.

Hello, fast and careful shipping but did not receive the right color of the hammock. Ordered a Mexican in canary color. Received a white one. But now it is open and comfortable anyway.

The safety net fasteners shattered (for 6 of them) within the first few days of use...

Very happy with the product, just like the first time. But, for the second time, we are again unhappy with your delivery process. When the recipient has a professional life that involves uncertainties, receiving your packages becomes very complicated and costly. We had to go all the way to Bondoufle to pick up a trampoline cover! Can't you use the services of La Poste, which leaves a delivery notice, or those of a local shop that closes late in the evening (like a café for example)? Others do it and it's much more convenient.

Spare part received three months later and not complete, I am asked to wait two more months, no news, it's up to me to call, no commercial gesture

The delivery person does not ask for an appointment before coming, and the site to change the delivery address is unbearable

I have nothing to report, you have good products otherwise I would not have called on you. Best regards

I ordered a protective net online, it was sent to me along with the fixing bars which I had no need for!!

Ordered material conforms and seems to be of good quality, fast delivery as expected. However, one piece was missing from the package, the return was quick within 8 days. On the other hand, I was debited twice for the same order, they should refund in a few days...? The site responds promptly in case of issues, that's the main thing, but it still makes a lot!

We called a specialized company and chose an expensive trampoline to have quality and we were very disappointed. Especially regarding the frame: the holes for screwing are not aligned, we had to buy a drill to enlarge and align them. The holes are probably made before bending the tubes and not after as it should have been. We also had to buy a tap to redo a good part of the threads. In short, a lot of equipment to buy when the manual indicates that no other tool is necessary. Instead of a few hours, assembling the frame alone took an entire afternoon (about 7 to 8 hours). For a specialized company and for the price, the quality is not up to par!

Not yet received, given a date from and the people wanted to deliver before the date of our return. Delivery from Wednesday 26.08.2015.

I ordered black caps and received yellow ones......