9.4/10
★★★★★
based on 21350 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

The instructions are not very precise

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Yoann G.
purchased on 20/06/2015
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Answer from France Trampoline
Hello Sir, We have taken note of your Ekomi comment regarding the assembly of the Oxygen 250 trampoline. Unfortunately, the assembly instructions seemed not precise enough to you. In order for us to improve our instructions, could you please explain to us in a few points where you found the assembly instructions imprecise? Additionally, we invite you to send us a photo of your trampoline so that we can confirm whether your trampoline is correctly installed. We remain at your disposal for any further information. The France Trampoline team.
3 /5
★★★☆☆

Shipping costs very expensive and delivery a bit long for a bag of hooks that are far too fragile! Too bad because the trampoline is of good quality....

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Jacques G.
purchased on 17/07/2015
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Answer from France Trampoline
Hello Sir, we have taken your comment into account. After verification, we sent your order within 72 working hours by La Poste. We are therefore surprised that you found the delay a bit long and we apologize for that but we remain within the announced delay of 2 to 5 working days. Then, for the shipping costs, you paid 7.50 euros including tax for a parcel shipment in France. We invite you to contact La Poste but this is the minimum rate for a signed parcel shipment with this company. Unfortunately, we cannot apply a lower rate. We remain at your disposal. France Trampoline.
3 /5
★★★☆☆

The delivery was supposed to take place within 48 hours, and I received it 8 days later. Who is to blame?

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Silvano M.
purchased on 14/05/2015
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Answer from France Trampoline
Hello Sir, We have read your comment, but we do not understand it. We announce a preparation time of 24 hours and then delivery within 2 to 5 working days (excluding weekends and public holidays). You made the purchase of your Oxygen 360 trampoline on Tuesday 14/07/15. It was therefore prepared and handed over to the carrier on Wednesday 15/07/15 in the evening. After checking the delivery tracking, you were delivered on the Wednesday of the following week as announced. We remain at your disposal for any further information. The France Trampoline team.
3 /5
★★★☆☆

With one of your salespeople, we had agreed on express delivery and it seems there was a problem, we had to call back to see where our delivery was, which arrived 3 days later. Moreover, the gift (water gun) offered is really not appropriate as it has little interest for trampoline activity.

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Sebastien C.
purchased on 23/06/2015
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Answer from France Trampoline
Hello Sir, We apologize for the exceptional issue encountered with the express delivery. Indeed, your order was transmitted for delivery within 24 hours but the carrier unilaterally and without reason validated a delivery between 2 and 5 working days. Upon discovering this problem, we kept you informed with every new piece of information received. We renew our apologies regarding this delay. Regarding the gift offered in July 2015, the water gun indeed has little relation to the trampoline but is very appreciated by our customers as we are in summer and it is another summer game for your children. We are sure they will play together and without worries with it. The France Trampoline team.
3 /5
★★★☆☆

After only a month of use, the trampoline springs have stretched, oxidized, and cut despite following the instructions.

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Karine A.
purchased on 14/06/2015
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Answer from France Trampoline
Hello Sir, We have taken your request into account since yesterday. Your springs have stretched and only one of your springs is currently broken. We have been waiting for your photos so that we can study your case for several days and the installation of your trampoline. We are sincerely sorry for the problem encountered. Please know that we are doing everything we can to understand your issue. Indeed, you are the only one in this case, we are checking with our workshop if a bad assembly could be the cause. However, in your photos, your springs are not oxidized at all. We will contact you quickly to provide you with an adequate solution. The France Trampoline team.
3 /5
★★★☆☆

I forgot to notify a promo code that would have allowed my children to get a football accessory when validating my order. I asked for a gesture to send it to me later and was refused. So very disappointed with the commercial aspect and not the trampoline despite broken plastic hooks during the first jumps.

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Laurent R.
purchased on 07/05/2015
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Answer from France Trampoline
Hello Mrs. M, we have understood your comment and your disappointment. However, applying a discount code allows our preparation to prepare your order with the gift automatically included. If you did not mention it, we had to offer to send it to you for 12 € including tax only, or to cover only the shipping costs and not the item at 45 € and the 12 € for shipping. In this offer, we always offer you the item but the delivery remains at your expense as you did not apply the promotional code. Commercially, we cannot do more knowing that we mention on our site and several times how our promotions work. We remain at your disposal for any questions. The France Trampoline team.
3 /5
★★★☆☆

Good quality just disappointed because I thought I would jump higher given the model I chose, considering the price.....

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Alexandra E.
purchased on 14/05/2015
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Answer from France Trampoline
Hello Sir, We have taken your request into account. We ask you to first send us photos of your installation (either by email to [email protected] or via a downloadable link wetransfer) so that we can see if it is properly installed. Sometimes, the T-junctions are poorly installed by people, or the springs are not fully pushed in which does not allow you to fully enjoy your trampoline. We are waiting for your photos in order to study your request. The France Trampoline team.
3 /5
★★★☆☆

You delivered a trampoline without a safety net while the price included this item. please check and correct by immediate shipment Thank you

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Raphaelle D.
purchased on 19/05/2015
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Answer from France Trampoline
Hello, We have taken your request into account. We are getting in touch with the carrier to check the delivery note and what has been prepared for your order. We will contact you again shortly about this. We apologize for this inconvenience. The France Trampoline team.
3 /5
★★★☆☆

Request well taken into account at the start. However, a few reservations: - very long execution times and little information on the arrival of the product - I had requested to be contacted by phone before delivery to be sure to be present (message left for this purpose on your site); this was not the case and the product arrived and left while I was abroad - message indicating that my product would soon arrive when it had already left - I had to contact France trampoline by phone to set a new delivery date (for this, very good telephone reception and efficiency of the operator for this second shipment) - in the end, it started well, it developed poorly, but it ended well!

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François-xavier M.
purchased on 19/05/2015
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Answer from France Trampoline
Hello Sir, for your order of a spare part and generally for any order except for trampoline, the carrier does not call before delivery as we mention on our website. We cannot contact all the people who request to be contacted before delivery to tell them that this is not possible. This is mentioned in the 2 shipping emails that are sent. Moreover, we cannot know that you would be absent from your home and that you were unfortunately traveling. It is also possible to indicate this type of comment at the time of the order and we would have postponed the shipment so that you receive your textile net after your trip. However, as you mentioned, we were indeed able to find a solution for the delivery of your order anyway. We remain at your disposal. The France Trampoline team.
3 /5
★★★☆☆

The product is of very good quality. The delivery service provider is deplorable. This can tarnish the company's image. The instructions are incomplete and incorrect, making assembly more complicated than it actually is. Nevertheless, I would recommend this company. Hoping that these remarks will help improve the service. And I remain at your disposal for more information.

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Stephanie T.
purchased on 27/04/2015
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Answer from France Trampoline
Hello Madam, we sincerely thank you for your feedback confirming the quality of our Apollo Sport 500 trampoline. Regarding the instructions, we had sent you an email with the correct instructions before your delivery, clearly specifying the error in the instructions in the package. We apologize for this inconvenience. Regarding the delivery, the carrier uses (especially for an Apollo Sport 500 trampoline that weighs over 225kg and measures more than 2.5m long) semi-trailer trucks (44T). After taking charge of your order and arriving almost at your address (20m), he realized that he could not maneuver to access your doorstep directly. He offered to load your vehicle, but you unfortunately declined this offer. You were able to find a solution with your husband afterward. We apologize for this inconvenience, but for the carrier to deliver to you, it must be accessible. The France Trampoline team.
3 /5
★★★☆☆

Very happy with the products themselves, only the delivery method was not up to my expectations...

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Olivier J.
purchased on 08/06/2015
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Answer from France Trampoline
Hello Madam, We sincerely thank you for your "5 stars" on our products that you acquired from our company. Regarding home delivery, it appears that the carrier tried to deliver to you on 25/06/15 and that you were probably not present at home at that time. You then chose to pick up your package at the agency next to your home according to the tracking information. You could also have chosen to have it redelivered to your mentioned address if you wished. We remain at your disposal. The France Trampoline team.
2 /5
★★☆☆☆

I placed an order. Unfortunately, after receiving it, the order did not suit me. After checking the terms and conditions, I have to pay €31 for the return and with the risk that they retain up to 50% of the order amount if the package has been opened. This seems necessary to realize that the order does not suit...

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Laurent T.
purchased on 25/05/2015
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Answer from France Trampoline
Hello Mr. and Mrs. Tonnau, we have taken your comment regarding your order for a textile net for a 4.30m trampoline and for 8 posts into account. Indeed, for an item weighing less than 25kg, if you wish to return the product via our carrier, the return shipping costs are €31 including tax. You can also return your item via THE POST if you wish, of course. If you return the product clean, new, and well packaged, there will be no deduction, of course. Due to abuses, we had to mention such a level of deduction to protect ourselves from people returning non-resalable products as new while having announced otherwise. If you wish to return your product, please confirm it to us, and we will provide the return address of our warehouses. We are sorry to see that the ordered item does not fit your trampoline, and please know that we remain at your disposal by phone or email every day of the week. The France Trampoline team.
3 /5
★★★☆☆

Error on the ordered item.

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Matthieu R.
purchased on 27/04/2015
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Answer from France Trampoline
Hello Sir, we have taken your comment regarding the ordered anchoring kit into account. Indeed, your order suffered a package inversion with the carrier and you initially received a jumping mat. We sent you the correct item within 48 hours after we became aware of the problem, and the carrier picked up the incorrectly delivered package at the same time. We apologize for this inconvenience and sincerely believe we have resolved this issue as quickly as possible. We remain at your disposal. The France Trampoline team.
3 /5
★★★☆☆

I was very satisfied with the trampoline until the plastic hooks holding the net under the trampoline broke. One hook of the door also broke. The plastic is not strong. Otherwise, the trampoline is stable, seems solid, it inspires confidence.

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Aurélie F.
purchased on 04/05/2015
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Answer from France Trampoline
Hello Mr. and Mrs. Foutrier, we have taken your comments regarding the hooks of your trampoline that break into account. Did you follow the installation instructions for the safety net, please? Indeed, it is necessary to first pass the lower edge under the trampoline before attaching the hooks. This allows for proper distribution of the safety net. Only then should the hooks be installed. Additionally, we indicate that if the net is too tight to place the hooks on the D-rings, you can place them on the side of the steel frame. Did you proceed this way for the installation? We will send you hooks to replace the defective ones, of course. How many do you need, please? The France Trampoline team.
3 /5
★★★☆☆

Very disappointed with the delivery: no call to tell me when the delivery would be made contrary to the promises of the site - the delivery person arrived unexpectedly, by chance I was home: fortunately for me I was on leave that day - the box was torn (merchandise not damaged) but impossible to check if all the parts are in the package before the delivery person left given the speed at which he drops the package and leaves - it is a small trampoline but still, the promises of the site are far from being kept - the delivery is subcontracted but the site is responsible for its subcontractor.

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Muriel H.
purchased on 18/04/2015
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Answer from France Trampoline
Hello Mr. Heintz, we have taken your comment regarding the delivery of the Minimax fitness trampoline into account. This package is currently delivered by the carrier DPD (formerly EXAPAQ) as this trampoline weighs less than 25kg. As we announce on the site (INFO ORDERS button) and in the shipping emails, the carrier only calls for leisure trampolines (!!) that weigh more than 100kg on average. It is normal in this case that the carrier passed without warning. We apologize if the information read on our site was not clear enough for you. Moreover, as you mentioned, the package arrived damaged. Like any delivery, you could refuse it if the package was really too damaged or note reservations on the delivery person's signature. After verification, there are no reservations noted on your signature for your information. If you had a problem after delivery, it would have been complicated to blame the carrier without noted reservations. Hoping to have clarified this point with you, we remain at your disposal. The France Trampoline team.
3 /5
★★★☆☆

We ordered and paid for a trampoline AND an anchoring kit and have still not received the anchoring kit. We still have not heard back despite several reports (delivery note, email, phone calls)... Please send it to us as soon as possible.

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Amélie H.
purchased on 06/06/2015
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Answer from France Trampoline
Hello, We received your request today by phone and email. We have therefore taken the necessary steps for you to receive the missing item before the end of the week. Hoping this meets your expectations, we apologize for this preparation error. The France Trampoline team.
3 /5
★★★☆☆

Order placed by phone, pleasant and accommodating contact person. Top product quality. Only issue, big problem with the plastic hooks holding the safety net and protective tarp. 1. Too fragile, many break 2. Poor assembly instructions in the manual (that's why they break) 3. Problem mentioned in multiple reviews.... Without this, it would have been flawless, it's a shame.

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Luc F.
purchased on 18/04/2015
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Answer from France Trampoline
Hello Sir, we are well aware of this hook issue and we have worked to ensure that this does not happen again. We have lengthened our elastic straps and we now offer better quality hooks to our customers. After verification, we sent you replacement hooks for the broken ones 24 hours after your request. We apologize again for this inconvenience. The France Trampoline team.
3 /5
★★★☆☆

5 stars for France trampoline and none for your service provider. Too bad this lowers my opinion of you. Your material is great and we know why we buy from you and not *** especially since the after-sales service and customer follow-up is good. Too bad to entrust your delivery service to such a poor 'service' provider.

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Hervé B.
purchased on 06/06/2015
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Answer from France Trampoline
Hello, we thank you for your comments on our quality spare parts. Having purchased spare parts, the delivery person does not call as it is a package under 25kg and it is not a leisure trampoline. If no one is present at the delivery, he leaves (as in your case) a notice so that you can have it come back another day during the week (at your convenience). We apologize for the inconvenience felt. We remain at your disposal. The France Trampoline team.
3 /5
★★★☆☆

Consultation of the catalog excellent just like the speed of dispatch of the ordered product.

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Aurore M.
purchased on 17/04/2015
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Answer from France Trampoline
excellent product: the children don't get out anymore! they are delighted!
3 /5
★★★☆☆

Good size trampoline but a bit disappointed with the quality, given the price of the trampoline, the 3 safety straps to close the trampoline net broke after 2 days like paper so I hope that the trampoline will hold up over time and that it is of better quality than its straps by the way if you could send me others thank you in advance

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Nadege M.
purchased on 22/05/2015
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Answer from France Trampoline
Hello Mrs. M Mourmes, we have taken your request regarding the hooks of the protection net opening into account. We tried to reach you on your landline and mobile to get your more precise feedback on your problem. Indeed, we have not received any feedback on the opening hooks so quickly after installation. We wonder if there was a bad installation or perhaps a misuse. Could you please send us photos of your installed trampoline and the net door so that we can assist you? We will, in any case, send you new hooks by postal mail as soon as possible of course. We remain at your disposal. The France Trampoline team.
3 /5
★★★☆☆

Delivery time not respected

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Laurent C.
purchased on 08/05/2015
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Answer from France Trampoline
Hello, indeed the delay of 2 to 5 working days after your order was not respected because one or more products were out of stock for 72 hours at the time of your order. This was mentioned in red in your order basket and then by an email confirming this immediately after your order just in case. If the out-of-stock products were going to arrive too late, we advise you to place an order for the available items and then a second for the out-of-stock products on our website. We remain at your disposal every day of the week by phone and email. The France Trampoline team.
3 /5
★★★☆☆

Very good quality material, assembly instructions not clear at all, internet promotion that convinced us to buy, we clicked on it and in the end we couldn't benefit from the promotion because we had to enter a code in addition to the click... At the limit of commercial *** to my taste!!!

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Vincent G.
purchased on 20/02/2015
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Answer from France Trampoline
Hello, we thank you for the positive feedback on your JUMP'UP 430 trampoline. Regarding the promotion in effect this May 2015, we offer the trampofoot accessory free with the code TRAMPOFOOT5. This type of internet offer (which can be found on many sites) must be applied in the designated box in the cart as indicated during the promotion. Indeed, without this, the item is not added to your order and our preparation service, which automatically receives orders, does not prepare this accessory if you have not validated the code. In such cases, we always offer the trampofoot for free (45€) but since there is a second shipment to be made by a national carrier, the shipping costs are at your expense (12€). We remain at your disposal. The France Trampoline team.
3 /5
★★★☆☆

The products are good but the shipping costs are very very expensive

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Jubard S.
purchased on 27/03/2015
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Answer from France Trampoline
Hello, We have noted that you are satisfied with the caps for poles delivered recently and we thank you for your trust. Regarding the shipping costs, they were 14.40€ including VAT for a shipment from Bordeaux to your home within 2 days by carrier. We could ship by La Poste but the price would not be much more competitive either and the delivery time would not be as fast either. We remain at your disposal. The France Trampoline team.
2 /5
★★☆☆☆

Nothing to say about the quality of the trampoline but the seriousness regarding the shipment of the jumping mat leaves something to be desired... moreover, charging for both the return and the sending of the new jumping mat is a bit much, which increases the final price by 30€... when one makes a mistake, one usually takes responsibility!!!

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Philippe H.
purchased on 05/03/2015
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Answer from France Trampoline
Hello, We thank you for your good rating on the ordered product which was a jumping mat. After checking, you had placed a first order for a jumping mat with a diameter of 2.44m with 48 springs of 180mm (from hook to hook and in your hand). We therefore called you before shipping to confirm these dimensions. You responded positively. After receiving the first package, you called us back to say that your springs are actually 160mm long while you had previously confirmed that they were 180mm. So indeed, in this regard, the return of the second jumping mat remains at your expense as you did not confirm the correct dimensions from the start. We cannot make mistakes in our shipments as you place the order and we also call to reconfirm the dimensions taken by you. We apologize for this inconvenience but we have gone further than any other e-commerce site on this verification point. The France Trampoline team.
3 /5
★★★☆☆

A trampoline promotion and the trampo foot at delivery no trampo foot because a code was forgotten during the order I call and today I have the trampo foot for free but I still pay 12 euros for shipping for me it is not free it is clever however my son is having fun on his trampoline

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Corinne G.
purchased on 08/03/2015
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Answer from France Trampoline
Hello, we have taken your comment into account and we are delighted to see that your son is fully enjoying his Jump'Up 430 trampoline. For the trampo foot, it is offered when you apply the code "TRAMPOFOOT5" in your cart. Your order is automatically transmitted to our preparation service and without the code, our preparation unfortunately does not include the trampo foot. We are always ready to offer this item (value 45 €) but shipping costs remain your responsibility as you did not apply the code during your order. We are sorry that we cannot do otherwise and you benefit from the trampo foot at a lower cost and not for 57 €. The France Trampoline team.
3 /5
★★★☆☆

Delivery and contact were quite correct. But the delivery person did not offer to bring the package to my house from my gate, which is still 80 meters to carry the package. Admittedly, the package only weighed about ten kilos, but it would have been more correct to offer to bring the package to the house.

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Karim D.
purchased on 23/01/2015
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Answer from France Trampoline
Hello, We have taken your comment regarding the delivery person into account. However, he is unfortunately not required to bring the package into your house. This applies to any carrier. For liability reasons, he must deliver it at the foot of the delivery address, which he did according to your comment. We apologize for this and hope that the ordered product meets your complete satisfaction. The France Trampoline team.
2 /5
★★☆☆☆

Delivery services adequate to what was agreed. I contracted urgent service and it did not arrive on time, ruining the surprise of my little daughter's birthday, without being compensated in any way, just with the relevant apologies after my complaint. And to make matters worse, I was charged for the urgent service for which I had to request a refund. Satisfied with the product purchased, not so with the delivery service.

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Ismael C.
purchased on 18/02/2015
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Answer from France Trampoline
Dear customer, Our delivery time, as indicated repeatedly on our website, is 3 to 7 working days. When placing your order 48 hours before the desired delivery date, we told you that we would do our best to deliver it on time, that is, making an urgent shipment with a supplement of €10 knowing that in that case the delivery time is 48 to 72 hours. And we did so, with the bad luck that the package arrived in 72 hours and not in the desired 48 hours. Still, we immediately proceeded to refund the €10 supplement for this shipment and we apologize for the inconvenience caused, despite having made it clear from the beginning the impossibility of guaranteeing 100% delivery within the desired time. We regret that our delivery times affected your daughter's birthday. Best regards
3 /5
★★★☆☆

Product return due to order error.

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Nicolas B.
purchased on 30/01/2015
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Answer from France Trampoline
Hello, we have taken your return into account. Despite a phone confirmation with you, it appears that the ordered cushion unfortunately does not fit your trampoline. We will restock the cushion after verification and we will refund you for the returned item. We are sorry that our 4m30 cushion does not fit your trampoline with the rather rare diameter of 4m45. The France Trampoline team.
3 /5
★★★☆☆

Responsiveness and professionalism despite a logistics provider not always on point. Good quality material and easy to assemble. The kids, and the parents are delighted!!

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Aziz B.
purchased on 22/05/2014
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Answer from France Trampoline
Hello, we thank you for your comment and we are happy to see that the ordered material meets your expectations. Regarding the transport, the package was shipped on 04/08 and was delivered the same day by the carrier. We did not see any reservations in case. We remain at your disposal if you wish to add a comment for the carrier. The France Trampoline team.
2 /5
★★☆☆☆

The parts provided by the after-sales service do not fit well with the old model of trampoline. The springs had to be forced into the arches, the cap of the net pole does not have the same diameter as the pole at all. Moreover, it is difficult to make this situation understood to our contact at France trampoline despite explanations and photos provided. I feel like we are being mocked because I cannot believe they are so unaware of the products.

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Nathalie B.
purchased on 21/05/2014
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Answer from France Trampoline
Hello, we have noted your comment and regret it. We also provided you with comparison photos of the provided parts and the current springs that are shaped the same way as those in your possession. We also provided you again with an assembly manual so that you can find the way to assemble your springs. We gave you advice on how to reassemble your structure by phone and email. We believe we have done our utmost to guide you in your installation. We find it a bit unfortunate that if you do not find the issue resolved, you do not contact us directly to find a solution together. We remain at your disposal. The France Trampoline team.
3 /5
★★★☆☆

The desired spare part was only available in a few weeks ..... deadline not fixed. I still took parts that I now have to adapt to the trampoline. good responsiveness: response/shipping

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Bernard G.
purchased on 26/02/2014
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Answer from France Trampoline
Hello, we acknowledge receipt of your comments and apologize for this issue. Indeed, you wanted to renew fiberglass arcs and we are out of stock on the model you have. However, having stock of other fiberglass arcs of similar length and in order for you to continue using the trampoline, our solution was to provide you with slightly larger arcs and in greater quantity (at no extra cost) so that you can easily adapt it to your trampoline. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.
2 /5
★★☆☆☆

Error on one package among the 3 delivered

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Christophe P.
purchased on 24/10/2013
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Answer from France Trampoline
Hello, There was indeed a preparation error with your order and we apologize once again. As soon as you informed us of this issue on Wednesday 08/01 afternoon, we sent the missing package the next day and it was delivered to you on Tuesday 14/01. The carrier proceeded with the delivery and collection of the wrong package quite quickly and we thank you for your availability. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.
2 /5
★★☆☆☆

Agreed hours by phone not respected on the day of delivery

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Laurent B.
purchased on 30/08/2013
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2 /5
★★☆☆☆

Delivery time very random.

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Benoît D.
purchased on 14/07/2013
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Answer from France Trampoline
Dear Sir or Madam, Following our telephone conversation today, we understand your disappointment regarding the delivery times. You placed your order on Sunday, August 11, and were delivered on Tuesday, August 20, which is a delay significantly longer than what we announce on our site, namely 2 to 5 working days after the order. This delay is regularly observed and managed by our carriers. However, in August, some delivery agencies near our clients are understaffed and work with substitute drivers, and it can happen that some delays are extended to the detriment of our clients, despite our reminders. We can only apologize for this delay that occurred, especially during the extended weekend of August 15. The France Trampoline team.
2 /5
★★☆☆☆

It's a shame that we can't exchange or change when the product doesn't fit because that just happened to me. The product I ordered doesn't fit. Attention the mistake is mine, I took the dimensions wrong, I realized it before installing it but it was too late, but well, the product is left on my hands. So don't do like me, take the measurements well before confirming the order because not all products are exchangeable or refundable, too bad!!!!

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Karine D.
purchased on 14/05/2013
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Answer from France Trampoline
Hello, You have the option to return the ordered product at your expense (as the delivered order corresponds to your order). After its return, it is checked and if it is not resalable as new, a discount may be applied as the product is no longer new. The France Trampoline team
3 /5
★★★☆☆

Very good quality-price ratio for the trampoline, package received in good condition but average delivery service. Order placed on 25/04 and received on 03/05, correct delay, but one day blocked at home waiting for delivery. Already the time slot for the appointment between 9 am and 3 pm was too wide but when around 3:30 pm I call the delivery company that I still have not been delivered, they inform me that the delivery has been postponed between 3 pm and 6 pm and that they are sorry for forgetting to inform me... not great. Luckily I was on vacation that day, the delivery finally took place in the evening around 6 pm and it was compliant.

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Christophe R.
purchased on 14/04/2013
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2 /5
★★☆☆☆

Lack of seriousness from the carrier. No call before delivery despite an imperative request... Otherwise, great product. What a shame...

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Arnaud G.
purchased on 18/01/2012
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Answer from France Trampoline
Sir, we receive your feedback with understanding and we apologize for this delivery issue. Our carrier must systematically call to make an appointment to establish a delivery time. It is clear that the driver in charge of your delivery did not keep his commitments and we are sorry for that. In constant contact with our carrier, we do our best to avoid such inconvenience. Please believe that this has been reported directly to our carrier. We thank you for your understanding. The France Trampoline Team.