9.4/10
★★★★★
based on 21350 reviews published

Latest customer reviews

5 /5
★★★★★

Always very good quality products and a great phone service for advice.

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Stephanie M.
purchased on 20/11/2020
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1 /5
★☆☆☆☆

Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.

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Franck M.
purchased on 25/10/2020
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Answer from France Trampoline
Hello, thank you for your feedback. We are sorry to read this. Unfortunately, your package was lost by the carrier. The product is no longer in stock at this time, we offer to cancel your order and refund you in full. Please feel free to contact our customer service. Once again, we are sorry for the inconvenience. Best regards, the France Trampoline team.
4 /5
★★★★☆

No worries

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Arnaud D.
purchased on 12/12/2020
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5 /5
★★★★★

Meets our expectations for family use and all ages!

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Clemence Y.
purchased on 18/11/2020
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4 /5
★★★★☆

Efficient online store

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Myriam G.
purchased on 16/01/2021
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4 /5
★★★★☆

Simple and quick purchase. The product meets expectations.

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Stephane M.
purchased on 11/12/2020
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5 /5
★★★★★

Nothing to complain about, simple order without surprises.

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Nicolas M.
purchased on 23/01/2021
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5 /5
★★★★★

-

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Luis Miguel S.
purchased on 03/12/2020
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5 /5
★★★★★

Easy to assemble, seems solid and resistant, we'll see with time.

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Finot G.
purchased on 27/11/2020
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5 /5
★★★★★

Material conforms to the description and of good quality.

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Nicolas H.
purchased on 13/01/2021
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3 /5
★★★☆☆

Very significant delay, several months, in the delivery of the product which cannot probably be entirely attributed to the health crisis. Moreover, the delivery was made in 2 parts with an interval of more than 6 months between the two receptions. Otherwise, the product is of very good quality.

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Alain P.
purchased on 29/06/2020
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Answer from France Trampoline
Hello and thank you for your comment, We understand your dissatisfaction and are sorry for the delay in delivering your order. Unfortunately, we are facing supply issues, which are indeed due to the global pandemic. Despite all our efforts to accelerate restocking, we remain dependent on the carriers. Indeed, you received your order in 2 deliveries: we made a first shipment with the trampoline and its essential accessories in a first delivery so that you could enjoy it. Then, we sent you the cover at our expense as soon as it returned to stock. Furthermore, we are very happy that your Octopulse 390 satisfies you! Best regards, The France Trampoline team.
5 /5
★★★★★

Extraordinary service!!! Ordered the day before, received the next day, very nice quality of the zip line.

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Cramet J.
purchased on 22/01/2021
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1 /5
★☆☆☆☆

Seven months between the order and delivery, I think you hold the world record for professional amateurism.

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Francis P.
purchased on 30/06/2020
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Answer from France Trampoline
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry for the delay in delivering your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their promises. We have done our best to keep you informed of the delivery delays by email and we sent your order in several shipments, at our expense, as soon as the items were available. Best regards, The France trampoline team.
5 /5
★★★★★

Friendly phone reception with good advice; very good quality and safe material; fast and serious delivery; assembly quite easy and doable by one person; allows for a fairly good level of sports practice, being relatively close to professional equipment.

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Joel C.
purchased on 20/01/2021
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5 /5
★★★★★

Good dialogue. Delivered quickly, in good conditions. Packaging in very good condition.

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Larue M.
purchased on 20/01/2021
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4 /5
★★★★☆

I just have one remark to make, it's about the transpofoot that I ordered in November and received in January after follow-up, as I had no news from you. Otherwise, nothing to report.

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Virginie S.
purchased on 11/11/2020
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5 /5
★★★★★

Reliable and compliant.

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Valérie Z.
purchased on 04/01/2021
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3 /5
★★★☆☆

Quality product...super only complaint is the very long delivery time. I had to call because the product was supposed to be delivered, email in support, but nothing. I had to call the carrier who had subcontracted to another... it took time... the delivery person was very nice 5 stars but their company is too slow...

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Veronique B.
purchased on 20/11/2020
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Answer from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment, are not fulfilling their promises. Regarding the delivery, we are passing on the information to the carrier for improvement. Best regards, the France trampoline team.
5 /5
★★★★★

Very good product. Delivery before the expected date. Very satisfied with my order. Site to recommend.

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Rose Marie E.
purchased on 20/01/2021
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4 /5
★★★★☆

Package received quickly. However, the tension of the net is quite high once installed, I don't know if it will loosen, I hope so because I'm afraid the closure will give way....

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Solène A.
purchased on 20/01/2021
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5 /5
★★★★★

Everything went very well.

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Emmanuel C.
purchased on 20/01/2021
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4 /5
★★★★☆

Correct

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Jean-luc M.
purchased on 14/12/2020
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5 /5
★★★★★

My daughter is happy to spend the days on the trampoline. For me, it gives me time to garden and also to do it.

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Yannick B.
purchased on 31/10/2020
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5 /5
★★★★★

Solid, stable, excellent bounce quality, allows children to get away from computers! One of the children hurt themselves by hitting a foot against the edge, despite the protection. The children have made great progress, they are having a blast.

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Isabelle E.
purchased on 20/01/2021
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4 /5
★★★★☆

Product compliant and received quickly. Good product that brings joy to the grandchildren.

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Christian B.
purchased on 11/12/2020
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5 /5
★★★★★

Product compliant with expectations, very well packaged, precise assembly instructions. It remains to be seen over time.

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Anne Marie R.
purchased on 29/11/2020
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5 /5
★★★★★

Perfect

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Michelle G.
purchased on 18/01/2021
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4 /5
★★★★☆

Delivery in 2 packages, the tarpaulin arrived 1 month later but the trampoline was complete, so not a big deal.

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Lionel C.
purchased on 02/12/2020
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5 /5
★★★★★

Fast delivery.

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Pierre D.
purchased on 18/01/2021
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5 /5
★★★★★

Efficient and friendly after-sales service, products conform to the description.

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Marine A.
purchased on 19/01/2021
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5 /5
★★★★★

Order received quickly. Quality products. I recommend.

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Elodie C.
purchased on 20/01/2021
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5 /5
★★★★★

Product of very good quality! Solid, well-made, easy to assemble, clear instructions. Fast shipping and well packaged. I am very satisfied with my purchase and my children are too 🙂

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Anne-sophie B.
purchased on 05/12/2020
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5 /5
★★★★★

Fast delivery. Perfect product.

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Agnes S.
purchased on 20/01/2021
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5 /5
★★★★★

Very good product.

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Morgane L.
purchased on 10/11/2020
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5 /5
★★★★★

Good quality material. Delivery within the announced deadlines. Serious company that cares about whether the delivery was good.

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Albert D.
purchased on 06/12/2020
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5 /5
★★★★★

Everything went well, 2 deliveries for complete order. Good information for order and delivery tracking.

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Sylvie D.
purchased on 05/12/2020
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2 /5
★★☆☆☆

Product is completely compliant and satisfactory. Delivery of the product needs to be reviewed. Package delivered with defective and torn packaging. Delivery person was not very concerned about the problem.

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Yves T.
purchased on 19/11/2020
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Answer from France Trampoline
Hello and thank you for your comment. We apologize on behalf of our logistics team and have passed on the information for improvement. Please do not hesitate to contact customer service if you need assistance. Best regards, the France Trampoline team.
5 /5
★★★★★

Very good product. Super delivery with a friendly and helpful delivery person. Nothing to complain about.

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Françoise L.
purchased on 18/11/2020
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5 /5
★★★★★

Nothing to say.

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André D.
purchased on 18/01/2021
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5 /5
★★★★★

Very good communication for delivery tracking. Smooth website.

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Martine D.
purchased on 29/11/2020
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