9.4/10
★★★★★
based on 21665 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Responsiveness and professionalism despite a logistics provider not always on point. Good quality material and easy to assemble. The kids, and the parents are delighted!!

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Aziz B.
purchased on 22/05/2014
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Answer from France Trampoline
Hello, we thank you for your comment and we are happy to see that the ordered material meets your expectations. Regarding the transport, the package was shipped on 04/08 and was delivered the same day by the carrier. We did not see any reservations in case. We remain at your disposal if you wish to add a comment for the carrier. The France Trampoline team.
2 /5
★★☆☆☆

The parts provided by the after-sales service do not fit well with the old model of trampoline. The springs had to be forced into the arches, the cap of the net pole does not have the same diameter as the pole at all. Moreover, it is difficult to make this situation understood to our contact at France trampoline despite explanations and photos provided. I feel like we are being mocked because I cannot believe they are so unaware of the products.

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Nathalie B.
purchased on 21/05/2014
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Answer from France Trampoline
Hello, we have noted your comment and regret it. We also provided you with comparison photos of the provided parts and the current springs that are shaped the same way as those in your possession. We also provided you again with an assembly manual so that you can find the way to assemble your springs. We gave you advice on how to reassemble your structure by phone and email. We believe we have done our utmost to guide you in your installation. We find it a bit unfortunate that if you do not find the issue resolved, you do not contact us directly to find a solution together. We remain at your disposal. The France Trampoline team.
3 /5
★★★☆☆

The desired spare part was only available in a few weeks ..... deadline not fixed. I still took parts that I now have to adapt to the trampoline. good responsiveness: response/shipping

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Bernard G.
purchased on 26/02/2014
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Answer from France Trampoline
Hello, we acknowledge receipt of your comments and apologize for this issue. Indeed, you wanted to renew fiberglass arcs and we are out of stock on the model you have. However, having stock of other fiberglass arcs of similar length and in order for you to continue using the trampoline, our solution was to provide you with slightly larger arcs and in greater quantity (at no extra cost) so that you can easily adapt it to your trampoline. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.
2 /5
★★☆☆☆

Error on one package among the 3 delivered

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Christophe P.
purchased on 24/10/2013
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Answer from France Trampoline
Hello, There was indeed a preparation error with your order and we apologize once again. As soon as you informed us of this issue on Wednesday 08/01 afternoon, we sent the missing package the next day and it was delivered to you on Tuesday 14/01. The carrier proceeded with the delivery and collection of the wrong package quite quickly and we thank you for your availability. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.
2 /5
★★☆☆☆

Agreed hours by phone not respected on the day of delivery

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Laurent B.
purchased on 30/08/2013
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2 /5
★★☆☆☆

Delivery time very random.

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Benoît D.
purchased on 14/07/2013
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Answer from France Trampoline
Dear Sir or Madam, Following our telephone conversation today, we understand your disappointment regarding the delivery times. You placed your order on Sunday, August 11, and were delivered on Tuesday, August 20, which is a delay significantly longer than what we announce on our site, namely 2 to 5 working days after the order. This delay is regularly observed and managed by our carriers. However, in August, some delivery agencies near our clients are understaffed and work with substitute drivers, and it can happen that some delays are extended to the detriment of our clients, despite our reminders. We can only apologize for this delay that occurred, especially during the extended weekend of August 15. The France Trampoline team.
2 /5
★★☆☆☆

It's a shame that we can't exchange or change when the product doesn't fit because that just happened to me. The product I ordered doesn't fit. Attention the mistake is mine, I took the dimensions wrong, I realized it before installing it but it was too late, but well, the product is left on my hands. So don't do like me, take the measurements well before confirming the order because not all products are exchangeable or refundable, too bad!!!!

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Karine D.
purchased on 14/05/2013
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Answer from France Trampoline
Hello, You have the option to return the ordered product at your expense (as the delivered order corresponds to your order). After its return, it is checked and if it is not resalable as new, a discount may be applied as the product is no longer new. The France Trampoline team
3 /5
★★★☆☆

Very good quality-price ratio for the trampoline, package received in good condition but average delivery service. Order placed on 25/04 and received on 03/05, correct delay, but one day blocked at home waiting for delivery. Already the time slot for the appointment between 9 am and 3 pm was too wide but when around 3:30 pm I call the delivery company that I still have not been delivered, they inform me that the delivery has been postponed between 3 pm and 6 pm and that they are sorry for forgetting to inform me... not great. Luckily I was on vacation that day, the delivery finally took place in the evening around 6 pm and it was compliant.

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Christophe R.
purchased on 14/04/2013
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2 /5
★★☆☆☆

Lack of seriousness from the carrier. No call before delivery despite an imperative request... Otherwise, great product. What a shame...

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Arnaud G.
purchased on 18/01/2012
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Answer from France Trampoline
Sir, we receive your feedback with understanding and we apologize for this delivery issue. Our carrier must systematically call to make an appointment to establish a delivery time. It is clear that the driver in charge of your delivery did not keep his commitments and we are sorry for that. In constant contact with our carrier, we do our best to avoid such inconvenience. Please believe that this has been reported directly to our carrier. We thank you for your understanding. The France Trampoline Team.


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