Reviews France Trampoline

I am very satisfied. Communication excellent and the promised delivery date was met.

We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.

Too bad for the delivery delay, 2 months after the order, so arrived after the summer.

Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.

Very good

Perfect sports equipment for our kids

Delivered on time and quality product.

Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.

Excellent!

Great service, competent advice over the phone, information about delivery and good quality of the jumping mat.

Fast delivery and product perfect to expectations!

Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.

Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.

Very good product, conforms to the request. Solid. Very good value for money. Installation ok

Delivery problem. No way to contact the delivery company...

Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days

Ordering, payment, delivery, everything was unproblematic and fast. The 30m cable car is a very good product, stable materials, moderate assembly effort, but you should be two people. The first hard test at a children's birthday party went well. Clear purchase recommendation.

Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.

Perfect

Compliant with the description. Fast delivery.

Top thank you

Very good, immediate

Very friendly staff, attentive and good advice.

Perfect, order sent quickly

Perfect; A missing arc was resent within 8 days

Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!

Perfect

Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.

Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!

Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.

Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome

Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.

Very good product and made in France 👌

Fast delivery. Good quality. Very good price/performance ratio!

Products not quite compliant. Delivery times not respected

Very well seen

Disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount

This order follows a defective order that caused an accident

Quick order. However, the site is not very clear - the dimensions in the cart did not match those in the photo. I had to contact you by email to verify before placing the order

GOOD