9.4/10
★★★★★
based on 21705 reviews published

Latest customer reviews

4 /5
★★★★☆

Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).

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Frederic L.
purchased on 22/05/2020
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4 /5
★★★★☆

Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!

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Julien T.
purchased on 10/05/2020
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1 /5
★☆☆☆☆

To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.

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James C.
purchased on 15/06/2020
Answer from France Trampoline
Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,
3 /5
★★★☆☆

Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.

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Dominique F.
purchased on 14/05/2020
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Answer from France Trampoline
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
5 /5
★★★★★

Very good quality jumping mat.

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Emeline S.
purchased on 03/07/2020
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4 /5
★★★★☆

Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.

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Véronique P.
purchased on 07/07/2020
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5 /5
★★★★★

I recommend. Fast delivery, super quality.

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Cyril G.
purchased on 28/06/2020
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5 /5
★★★★★

Listening and very good advice.

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Ludovic F.
purchased on 22/04/2020
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5 /5
★★★★★

I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.

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Hilda D.
purchased on 22/06/2020
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1 /5
★☆☆☆☆

Very disappointed with the net that raises the mat.

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Gilles P.
purchased on 05/05/2020
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Answer from France Trampoline
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
5 /5
★★★★★

Very good provider, the order arrived on time and the product corresponds well to what was presented. I recommend this high-quality site.

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Jean-marc R.
purchased on 06/07/2020
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4 /5
★★★★☆

Very good quality product, I recommend it to everyone.

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Amadi A.
purchased on 27/04/2020
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5 /5
★★★★★

Very good product. Very attractive site.

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Anne D.
purchased on 01/07/2020
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5 /5
★★★★★

Good service

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Ana T.
purchased on 21/05/2020
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5 /5
★★★★★

I am satisfied with this one-time order. If I had to modify the mat again, I would call France Trampoline.

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Octave S.
purchased on 01/07/2020
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4 /5
★★★★☆

Delivered on time.

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Daniel O.
purchased on 06/07/2020
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4 /5
★★★★☆

Excellent quality, but a bit expensive. The customer service on the phone was very good. There was a bit of a lack of clarity on the site, so I called customer service. Be very patient for the delivery time, also extended by Covid. We are very satisfied with the trampoline and the service provided.

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Michael A.
purchased on 18/05/2020
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5 /5
★★★★★

Very good phone contact, person in customer service

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Gaelle C.
purchased on 02/05/2020
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5 /5
★★★★★

Deadline respected, quick and clear response to my questions by email.

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Emmanuel C.
purchased on 03/07/2020
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5 /5
★★★★★

Quality and fast services

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Morgane L.
purchased on 28/06/2020
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5 /5
★★★★★

Good product. Quality trampoline. Satisfied with customer service.

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Seynabou T.
purchased on 01/04/2020
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4 /5
★★★★☆

Trampoline received 3 months after the order. But the order was placed at the end of April 2020, during COVID-19... that explains it. Package well wrapped.

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Claire D.
purchased on 09/05/2020
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5 /5
★★★★★

French design and service, I was very well advised on the phone and the site is well made, you can easily find the trampoline that meets your needs. No unpleasant surprises, it meets our expectations and we spend all our time on it!

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Elodie A.
purchased on 01/06/2020
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5 /5
★★★★★

-

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Sebastiano C.
purchased on 05/05/2020
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1 /5
★☆☆☆☆

After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)

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Maury P.
purchased on 26/04/2020
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Answer from France Trampoline
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
5 /5
★★★★★

Despite the circumstances, very good service and product

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Celine M.
purchased on 26/05/2020
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3 /5
★★★☆☆

Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.

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Fabrice L.
purchased on 05/05/2020
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Answer from France Trampoline
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
5 /5
★★★★★

***

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Loïc T.
purchased on 26/05/2020
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4 /5
★★★★☆

Product meets my expectations

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Hervé C.
purchased on 03/06/2020
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5 /5
★★★★★

Very good quality merchandise, very long delivery times

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François D.
purchased on 24/05/2020
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5 /5
★★★★★

Everything is great

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Christian K.
purchased on 29/05/2020
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4 /5
★★★★☆

Very good contact and attentive

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Olivier D.
purchased on 20/04/2020
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5 /5
★★★★★

A trampoline that is really of very good quality. The delivery was quite fast and within the indicated time. An original trampoline shape with enough space to have fun. I recommend France Trampoline, they are very good advice, thank you.

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Ubtissem S.
purchased on 17/04/2020
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5 /5
★★★★★

Beautiful trampoline, sturdy.

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Herve B.
purchased on 03/05/2020
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4 /5
★★★★☆

Delivery on time, good quality product.

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Fabien B.
purchased on 29/04/2020
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5 /5
★★★★★

The service at France Trampoline has been excellent. They are polite, have good knowledge of shipping to other countries. They respond quickly to emails and on the phone. The products are good quality and have been delivered on time.

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Katharine D.
purchased on 03/04/2020
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5 /5
★★★★★

Order placed during the lockdown. Delivery respected. Top product quality. Thank you.

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Christophe G.
purchased on 26/04/2020
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5 /5
★★★★★

Order of springs for our trampoline purchased 5 years ago... and we are still very happy with it. Aside from a small wait related to stock, nothing to report on this order. We really recommend the quality and seriousness of France Trampoline.

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Sylvie R.
purchased on 01/06/2020
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5 /5
★★★★★

Fast respect for deadlines and as always great material quality.

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Florent B.
purchased on 17/06/2020
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5 /5
★★★★★

We had a complaint about our trampoline. We described our problem in writing and were then called back. We were able to clarify everything and the replacement parts were delivered as quickly as possible. Everything went well.

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Miriam S.
purchased on 10/06/2020
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