9.4/10
★★★★★
based on 21705 reviews published

Latest customer reviews

5 /5
★★★★★

Perfect

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Christophe P.
purchased on 23/05/2020
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5 /5
★★★★★

Late delivery due to COVID-19 but in line with the initially planned date. Easy assembly. Good quality trampoline.

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Mélanie C.
purchased on 01/05/2020
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5 /5
★★★★★

High quality article and top customer service

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Julie V.
purchased on 21/05/2020
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3 /5
★★★☆☆

A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.

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Audrey R.
purchased on 15/05/2020
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Answer from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team
5 /5
★★★★★

A competent and very friendly staff who helped me order the right product.

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Alexandra A.
purchased on 03/06/2020
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4 /5
★★★★☆

Good product

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Audrey V.
purchased on 28/04/2020
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5 /5
★★★★★

Very good, nothing to complain about, except: perfect.

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Stéphanie C.
purchased on 12/05/2020
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5 /5
★★★★★

Perfect

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Helene C.
purchased on 28/05/2020
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5 /5
★★★★★

Perfect

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Maite G.
purchased on 05/06/2020
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5 /5
★★★★★

Perfect

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Edith V.
purchased on 14/04/2020
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5 /5
★★★★★

Very good contact. Order delivered on time. Exchange made within good time. Great after-sales service.

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Louise P.
purchased on 27/06/2020
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4 /5
★★★★☆

Very good quality, small issue at delivery as some springs were missing but were sent back immediately

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Damien A.
purchased on 26/06/2020
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2 /5
★★☆☆☆

Delivery times too long for items that were in stock

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Philippe E.
purchased on 26/04/2020
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Answer from France Trampoline
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
4 /5
★★★★☆

-

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Barbara B.
purchased on 27/04/2020
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4 /5
★★★★☆

Good product that meets expectations. Lack of communication from France Trampoline regarding delivery times during COVID-19 (order placed on April 5 for delivery completed at the end of June)

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Frederic T.
purchased on 05/04/2020
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5 /5
★★★★★

D360 jump trampoline very satisfied just the protective cushion that tends to lift towards the edge at the level of the falling part despite the stretched elastics

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Cyrille B.
purchased on 27/04/2020
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5 /5
★★★★★

Perfect! Quality material. Fast delivery.

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Richard D.
purchased on 25/06/2020
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5 /5
★★★★★

Quick and complete service

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Nicolas R.
purchased on 13/04/2020
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4 /5
★★★★☆

The order tracking very useful. Unfortunately, the material received did not last more than 2 weeks. Excellent after-sales service to replace the defective material.

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Julien A.
purchased on 25/05/2020
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5 /5
★★★★★

Perfect as usual (recently purchased a roof to improve my trampoline)

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Nadine L.
purchased on 11/05/2020
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5 /5
★★★★★

Very good product

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Jerome P.
purchased on 27/04/2020
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5 /5
★★★★★

I found your product to be of very good quality and the follow-up by phone very good and pleasant with precise and reliable information. Thank you

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Xavier D.
purchased on 22/03/2020
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5 /5
★★★★★

Very good

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Robert R.
purchased on 24/06/2020
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5 /5
★★★★★

Very good advice from the salespeople, very good quality product. Delighted

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Philippe N.
purchased on 20/06/2020
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5 /5
★★★★★

Very good provider

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Gerard A.
purchased on 16/06/2020
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5 /5
★★★★★

Good service

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Olivier G.
purchased on 03/05/2020
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5 /5
★★★★★

Very good quality product but COVID greatly extended our delivery time

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Regis C.
purchased on 28/04/2020
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5 /5
★★★★★

Very good service very good product

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Daniel M.
purchased on 14/04/2020
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3 /5
★★★☆☆

Product error due to poor analysis

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Vincent G.
purchased on 21/05/2020
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Answer from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at [email protected] so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
5 /5
★★★★★

Nothing to say about the service. Perfect.

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Darrieutort A.
purchased on 17/06/2020
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5 /5
★★★★★

Delighted with my order

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Arnaud K.
purchased on 06/06/2020
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5 /5
★★★★★

Good

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Jacquet J.
purchased on 13/05/2020
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4 /5
★★★★☆

Good product

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Nelly P.
purchased on 18/05/2020
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5 /5
★★★★★

Excellent product of good quality

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Sabrina M.
purchased on 16/04/2020
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1 /5
★☆☆☆☆

Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline 🙂 super useful.

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Guillaume T.
purchased on 05/05/2020
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Answer from France Trampoline
Hello, after checking in our system, we have indeed identified two orders concerning you, one for an accessory, validated and shipped, and the other for a trampoline which was indeed canceled on May 18. If this cancellation was not intentional, would you be kind enough to contact us by phone or by email at [email protected] so that we can see together how to solve your problem? We are at your disposal and apologize for the inconvenience caused. The France Trampoline team
5 /5
★★★★★

The trampoline even arrived a bit before the specified delivery date, the assembly went smoothly (although you need at least two people), the quality is really top-notch!

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Sabine S.
purchased on 19/05/2020
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4 /5
★★★★☆

Good product,

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Reggy L.
purchased on 18/06/2020
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4 /5
★★★★☆

Satisfied with the product, assembly in 2 hours nothing complicated. However, one of the seams of the spring protection (at the foot level) has already started to come undone. Order placed during confinement so extended delay but always kept informed, delivery ok. good product that seems to be of good quality and more robust in its design than Decathlon or others.

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Guillaume M.
purchased on 15/04/2020
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4 /5
★★★★☆

Material conforms to expectations. The fiberglass arch is no longer in one piece with an elastic in the middle, which allows for better adjustment of the perimeter of the upper circle of the net, by putting as many elements as necessary. The downside is that they seem to disconnect more easily.

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Guillaume P.
purchased on 20/05/2020
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5 /5
★★★★★

Perfect, good contact with the salesperson, the site is clear and easy to access

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Jean-pierre M.
purchased on 20/05/2020
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