Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest customer reviews

5 /5
★★★★★

I recommend this company for its products certainly but especially its customer service. I am very very satisfied.

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Julie A.
purchased on 29/04/2025
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5 /5
★★★★★

The person from France Trampoline we spoke to on the phone for advice listened to us very well and guided us for our purchases. The first one arrived very quickly and was completely in line with our expectations. The second is on pre-order so we are waiting. But we are very satisfied

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Gerard C.
purchased on 28/04/2025
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5 /5
★★★★★

I ordered a protective net for the trampoline to replace the old one that had torn along the zipper even though winter has come.

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Christine O.
purchased on 28/04/2025
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4 /5
★★★★☆

Good

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Xavier F.
purchased on 25/04/2025
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5 /5
★★★★★

Delivery time respected and the service well done

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Sophie B.
purchased on 22/04/2025
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4 /5
★★★★☆

Fast delivery and very clean and solid packaging.

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Jean-marie M.
purchased on 27/04/2025
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3 /5
★★★☆☆

Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...

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Jacques-eric J.
purchased on 27/04/2025
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Answer from France Trampoline
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
3 /5
★★★☆☆

The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.

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Yves L.
purchased on 20/04/2025
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5 /5
★★★★★

Communication via WhatsApp worked excellently, so I could order the right spare parts. Fast delivery, everything went perfectly

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Brigitta F.
purchased on 28/03/2025
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5 /5
★★★★★

Product compliant and of good quality. Fast delivery

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Rouchereau P.
purchased on 21/04/2025
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5 /5
★★★★★

Very good trampoline, sturdy and well thought out. The only small downside is that the instructions could be clearer.

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Hélène R.
purchased on 22/04/2025
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5 /5
★★★★★

Simply perfect

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Clémence C.
purchased on 24/04/2025
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5 /5
★★★★★

Very fast and very satisfactory delivery

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Bernard P.
purchased on 25/04/2025
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5 /5
★★★★★

Top advice and everything went smoothly and perfectly!

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Roger G.
purchased on 04/04/2025
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4 /5
★★★★☆

Good phone contact and the delivery issue was quickly resolved.

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Gilberte T.
purchased on 22/04/2025
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5 /5
★★★★★

This is the second time I order from France trampoline and I am very satisfied with the ordered product and the quality of the delivery. Thank you

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Philippe L.
purchased on 22/03/2025
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5 /5
★★★★★

Perfect

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Bruno V.
purchased on 22/04/2025
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5 /5
★★★★★

No particular comments. Everything went well: the delivery and installation of the climbing dome.

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Mariel B.
purchased on 21/04/2025
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5 /5
★★★★★

Great seller. He contacted me to ensure he was sending the right item

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Enrico F.
purchased on 01/04/2025
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5 /5
★★★★★

I called the phone service to replace the net of our trampoline. My contact person checked that the net existed and suggested I get new poles at the same time. She then prepared a basket that I only had to validate.

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Françoise L.
purchased on 19/04/2025
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5 /5
★★★★★

Satisfactory

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Nathalie A.
purchased on 18/04/2025
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5 /5
★★★★★

Quality very good, expectations fully met

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Eva R.
purchased on 31/03/2025
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5 /5
★★★★★

Completely satisfied

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Rémi S.
purchased on 18/04/2025
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5 /5
★★★★★

Fast and careful shipping, item perfectly compliant, everything is perfect!

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Laurence B.
purchased on 18/04/2025
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1 /5
★☆☆☆☆

Order placed on April 23, no news by May 13. Customer service does not respond.

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Charlotte P.
purchased on 20/04/2025
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Answer from France Trampoline
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
5 /5
★★★★★

I needed accessories for my trampoline because some parts were worn out. It was extremely easy to find the right parts. A small weak point, the delivery that did not happen as planned for the second order, but that is related to human laziness!

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Vanessa R.
purchased on 20/04/2025
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5 /5
★★★★★

Fast delivery, product matches the description and expectations, very satisfied with the entire process as well as the product!

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Kathrin T.
purchased on 19/03/2025
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5 /5
★★★★★

Fast delivery, good material, exactly what I wanted.

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Otmar P.
purchased on 30/03/2025
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5 /5
★★★★★

Except for a small delay for which you had to give me your excuse, everything is going well.

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Zbigniew J.
purchased on 17/04/2025
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5 /5
★★★★★

All ordered parts are of very high quality. After the order, I was regularly informed about the order and shipping status - much more detailed than with large online retailers.

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Klaus F.
purchased on 24/03/2025
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5 /5
★★★★★

Superb product.

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Jean-christophe L.
purchased on 17/04/2025
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5 /5
★★★★★

Fast delivery and very good quality

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Stefan P.
purchased on 29/03/2025
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5 /5
★★★★★

Perfect

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Simon S.
purchased on 17/04/2025
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5 /5
★★★★★

Very good quality trampoline. The bounce is really superior to other brands. The assembly instructions are clear. I do not regret my purchase.

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Charlotte S.
purchased on 12/04/2025
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5 /5
★★★★★

Excellent product, I recommend.

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Virginie L.
purchased on 05/04/2025
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5 /5
★★★★★

Spare parts that allowed us to repair our trampoline. Thank you

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Sylvie D.
purchased on 17/04/2025
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5 /5
★★★★★

Product completely conforms, well packaged and easy to assemble (02)

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Philippe H.
purchased on 14/04/2025
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5 /5
★★★★★

We bought a trampoline in 2016 we had to change the net this year 2025, impeccable quality trampoline. And this year we acquired a climbing dome with a cabin the children are delighted and the quality is always present. Top team and perfect customer service keep it up.

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Deborah P.
purchased on 10/04/2025
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5 /5
★★★★★

Very serious

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Pascale B.
purchased on 27/03/2025
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4 /5
★★★★☆

Delivery times a bit long (1 month) but return following a phone call very quick and effective

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Christophe L.
purchased on 22/03/2025
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