9.4/10
★★★★★
based on 21350 reviews published

Latest customer reviews

5 /5
★★★★★

Package delivered quickly. Easy trampoline assembly. Just if there was a marker on the mat at the 4 cardinal points it would have been easier. The kids are delighted

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Serge E.
purchased on 15/07/2024
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5 /5
★★★★★

Happy to be able to order spare parts.

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Danielle B.
purchased on 22/05/2024
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5 /5
★★★★★

Perfect nothing more to say

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Patrick L.
purchased on 17/07/2024
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5 /5
★★★★★

Nothing to say Easy contact Tracked delivery Quality material I recommend

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Jonathan T.
purchased on 15/07/2024
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5 /5
★★★★★

Excellent service and excellent product - Bravo and Thank you

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Franck B.
purchased on 13/07/2024
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5 /5
★★★★★

Perfect The France Trampoline team was able to guide me so that the replacement jumping mat was compatible with my trampoline.

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Jean-cyrille S.
purchased on 17/07/2024
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5 /5
★★★★★

I really appreciated the quality of the products I ordered, the speed of processing and shipping of my order, and the seriousness of the customer service. A consultant contacted me to ensure that I had chosen the products suitable for my needs before sending them. I was very favorably impressed. An experience I recommend without reservation.

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Sylvie B.
purchased on 17/07/2024
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5 /5
★★★★★

Fast and available

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Barbara S.
purchased on 26/06/2024
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5 /5
★★★★★

By phone, the person was very professional and perfectly met my expectations. Thank you

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Joëlle B.
purchased on 22/06/2024
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4 /5
★★★★☆

Very good

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Thierry D.
purchased on 16/07/2024
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5 /5
★★★★★

Pre-information and ordering were quick and uncomplicated. The goods are absolutely fine in terms of price-performance ratio.

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Tobias K.
purchased on 25/06/2024
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5 /5
★★★★★

1st order. Perfect service, handling and tracking of the order, precise and fast delivery. Nothing to report

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Corinne P.
purchased on 02/07/2024
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5 /5
★★★★★

Delivery on time. Good quality of the supplied material. A small explanatory notice would have been appreciated.

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Michel B.
purchased on 25/06/2024
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5 /5
★★★★★

Trampoline purchased 8 years ago. The net and the padded surround were damaged. I contacted France trampoline by phone and although my trampoline model apparently is no longer manufactured, I was able to find the parts to change without any problem. Thank you France trampoline

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Regine B.
purchased on 04/07/2024
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5 /5
★★★★★

Hello, The delivery went well, the assembly was a bit more complex especially on the finishing of the band that is fixed around the trampoline and I noticed a hole in the net. Best regards ***

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Laurent L.
purchased on 11/07/2024
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5 /5
★★★★★

Fast delivery, well-packaged material, complete and easy-to-understand assembly instructions.

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Hélène B.
purchased on 06/07/2024
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5 /5
★★★★★

The processing was problem-free.

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Axel D.
purchased on 24/06/2024
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5 /5
★★★★★

Everything was perfect

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Michel D.
purchased on 04/06/2024
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5 /5
★★★★★

Excellent

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Frédéric B.
purchased on 14/07/2024
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5 /5
★★★★★

Everything very good

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Susanne F.
purchased on 21/06/2024
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4 /5
★★★★☆

Nothing to report

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Philippe S.
purchased on 02/07/2024
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5 /5
★★★★★

Great

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Marot C.
purchased on 14/07/2024
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3 /5
★★★☆☆

The product is very good, the assembly instructions need to be completely revised, the person who wrote it couldn't assemble the trampoline with it!!! And as for the carrier, it was a disaster, he comes to deliver to a private individual with a huge truck and leaves the package by the roadside, a pallet of 350 kgs!!! And on top of that, he is very unpleasant. If I had been informed that I would be delivered by the roadside, I would not have ordered the product. Consequently, I am not satisfied with the delivery.

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Maury P.
purchased on 14/07/2024
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Answer from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that improvements are necessary in this area, and please know that we are actively working on it. Our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and assist you. Regarding the delivery conditions, we are also sorry for the inconveniences encountered. We have sent you an email to obtain more details about the situation. If the agreed delivery address was not accessible by a van-type truck (minimum 30m3), it is possible that you discussed another delivery location with the carrier. We would like to understand what happened in order to find a solution to compensate for the situation encountered. Despite these difficulties, we hope that your trampoline gives you complete satisfaction. Again, our apologies for these inconveniences. Best regards. The France Trampoline team.
5 /5
★★★★★

Changing the protective net of our trampoline. Quality net and changed in a short time as the assembly is easy. Order arrived very quickly. In short, perfect!

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Lionel V.
purchased on 14/07/2024
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5 /5
★★★★★

Excellent except for the delay.

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Rene C.
purchased on 25/05/2024
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4 /5
★★★★☆

Product clearly of good quality and a good quality/price ratio but assembly is not simple even if the assembly guide is clear. Plan half a day with 2 (strong ones to stretch the mat ;o)).

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Arnaud R.
purchased on 09/07/2024
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5 /5
★★★★★

Order received as soon as France Trampoline was restocked. Good reception.

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Gisèle J.
purchased on 20/06/2024
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3 /5
★★★☆☆

12 years ago, I chose France Trampoline for the quality of the material, which has been confirmed. I have made other orders that were of good quality. This last order does not meet the brand's level of requirement. I am deeply disappointed to find that the parts are of mediocre quality and significantly inferior to the original parts. Very low-end and of poor resistance.

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Josy D.
purchased on 14/05/2024
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Answer from France Trampoline
Hello, Thank you for your feedback. We are sorry that you are disappointed with the quality of the parts from your last order. It is important to note that the trampoline you purchased 12 years ago is now part of our mid-range. This explains why the current parts may seem less robust compared to those from your initial purchase. We also offer parts for our higher range, such as the Boost'Up model, which offer a much higher quality of parts. These parts are compatible with your current trampoline if you wish to regain the durability and quality you were used to. Do not hesitate to contact us if you would like more information about these options. Best regards, The France Trampoline team.
5 /5
★★★★★

Very well passed.

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Claudine C.
purchased on 10/07/2024
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4 /5
★★★★☆

Spare parts are good but expensive compared to the price of the complete product (trampoline). No indication on how to attach the product to the trampoline mat. Please let me know how to attach the provided elastics to the purchased protective mat…

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Didier M.
purchased on 13/07/2024
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4 /5
★★★★☆

Satisfied despite a slightly high shipping price.

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Brigitte R.
purchased on 14/07/2024
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5 /5
★★★★★

Fast delivery. High quality product as always with France Trampoline.

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Georges P.
purchased on 14/07/2024
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5 /5
★★★★★

Quality material and easy to assemble.

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Jean P.
purchased on 03/07/2024
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5 /5
★★★★★

Best product compared to several years.

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Roger R.
purchased on 13/07/2024
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1 /5
★☆☆☆☆

It is outrageous that you have to pay for both shipping routes when returning an item, and the return is more expensive than the shipping.

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Theresa H.
purchased on 23/06/2024
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Answer from France Trampoline
Good day Madam, thank you very much for your message. We sincerely apologize that the ordered product did not meet your expectations. We would like to point out that, as stated on our website and in our General Terms and Conditions, you bear the costs for the return unless the order contains defective items or the received product does not correspond to what you ordered. This information was also provided to you when applying for the return. We strive to make our General Terms and Conditions as transparent as possible and regret that we could not fully meet your expectations. For further information, we are always at your disposal. Best regards, The France Trampoline Team
5 /5
★★★★★

Fast and correct delivery.

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Claudie L.
purchased on 08/07/2024
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5 /5
★★★★★

Product conforms and fast delivery.

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Isabelle R.
purchased on 16/06/2024
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3 /5
★★★☆☆

Horrible assembly. Very complicated, really minimal instructions compared to Decathlon, for example. I hope we are paying for the quality of the material because so far I am rather disappointed. Moreover, we broke the rod that needs to be slid into the net to hold it up on the poles…

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Julien B.
purchased on 10/07/2024
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Answer from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.
4 /5
★★★★☆

The trampoline seems to be of good quality: heavy material, wide tubes. Small downside: the tubes are difficult to assemble, I had to use a large pliers to hold the T folded and sometimes a hammer to drive the horizontal bars onto the Ts...

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Nicolas M.
purchased on 10/07/2024
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4 /5
★★★★☆

Ease of exchanges and speed of delivery. The product is of good quality.

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Magalie G.
purchased on 08/07/2024
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