Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest customer reviews

5 /5
★★★★★

Very good contact. Order delivered on time. Exchange made within good time. Great after-sales service.

User icon
Louise P.
purchased on 27/06/2020
Translated review
4 /5
★★★★☆

Very good quality, small issue at delivery as some springs were missing but were sent back immediately

User icon
Damien A.
purchased on 26/06/2020
Translated review
2 /5
★★☆☆☆

Delivery times too long for items that were in stock

User icon
Philippe E.
purchased on 26/04/2020
Translated review
Answer from France Trampoline
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
4 /5
★★★★☆

-

User icon
Barbara B.
purchased on 27/04/2020
Translated review
4 /5
★★★★☆

Good product that meets expectations. Lack of communication from France Trampoline regarding delivery times during COVID-19 (order placed on April 5 for delivery completed at the end of June)

User icon
Frederic T.
purchased on 05/04/2020
Translated review
5 /5
★★★★★

D360 jump trampoline very satisfied just the protective cushion that tends to lift towards the edge at the level of the falling part despite the stretched elastics

User icon
Cyrille B.
purchased on 27/04/2020
Translated review
5 /5
★★★★★

Perfect! Quality material. Fast delivery.

User icon
Richard D.
purchased on 25/06/2020
Translated review
5 /5
★★★★★

Quick and complete service

User icon
Nicolas R.
purchased on 13/04/2020
Translated review
4 /5
★★★★☆

The order tracking very useful. Unfortunately, the material received did not last more than 2 weeks. Excellent after-sales service to replace the defective material.

User icon
Julien A.
purchased on 25/05/2020
Translated review
5 /5
★★★★★

Perfect as usual (recently purchased a roof to improve my trampoline)

User icon
Nadine L.
purchased on 11/05/2020
Translated review
5 /5
★★★★★

Very good product

User icon
Jerome P.
purchased on 27/04/2020
Translated review
5 /5
★★★★★

I found your product to be of very good quality and the follow-up by phone very good and pleasant with precise and reliable information. Thank you

User icon
Xavier D.
purchased on 22/03/2020
Translated review
5 /5
★★★★★

Very good

User icon
Robert R.
purchased on 24/06/2020
Translated review
5 /5
★★★★★

Very good advice from the salespeople, very good quality product. Delighted

User icon
Philippe N.
purchased on 20/06/2020
Translated review
5 /5
★★★★★

Very good provider

User icon
Gerard A.
purchased on 16/06/2020
Translated review
5 /5
★★★★★

Good service

User icon
Olivier G.
purchased on 03/05/2020
Translated review
5 /5
★★★★★

Very good quality product but COVID greatly extended our delivery time

User icon
Regis C.
purchased on 28/04/2020
Translated review
5 /5
★★★★★

Very good service very good product

User icon
Daniel M.
purchased on 14/04/2020
Translated review
3 /5
★★★☆☆

Product error due to poor analysis

User icon
Vincent G.
purchased on 21/05/2020
Translated review
Answer from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at [email protected] so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
5 /5
★★★★★

Nothing to say about the service. Perfect.

User icon
Darrieutort A.
purchased on 17/06/2020
Translated review
5 /5
★★★★★

Delighted with my order

User icon
Arnaud K.
purchased on 06/06/2020
Translated review
5 /5
★★★★★

Good

User icon
Jacquet J.
purchased on 13/05/2020
Translated review
4 /5
★★★★☆

Good product

User icon
Nelly P.
purchased on 18/05/2020
Translated review
5 /5
★★★★★

Excellent product of good quality

User icon
Sabrina M.
purchased on 16/04/2020
Translated review
1 /5
★☆☆☆☆

Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline 🙂 super useful.

User icon
Guillaume T.
purchased on 05/05/2020
Translated review
Answer from France Trampoline
Hello, after checking in our system, we have indeed identified two orders concerning you, one for an accessory, validated and shipped, and the other for a trampoline which was indeed canceled on May 18. If this cancellation was not intentional, would you be kind enough to contact us by phone or by email at [email protected] so that we can see together how to solve your problem? We are at your disposal and apologize for the inconvenience caused. The France Trampoline team
5 /5
★★★★★

The trampoline even arrived a bit before the specified delivery date, the assembly went smoothly (although you need at least two people), the quality is really top-notch!

User icon
Sabine S.
purchased on 19/05/2020
Translated review
4 /5
★★★★☆

Good product,

User icon
Reggy L.
purchased on 18/06/2020
Translated review
4 /5
★★★★☆

Satisfied with the product, assembly in 2 hours nothing complicated. However, one of the seams of the spring protection (at the foot level) has already started to come undone. Order placed during confinement so extended delay but always kept informed, delivery ok. good product that seems to be of good quality and more robust in its design than Decathlon or others.

User icon
Guillaume M.
purchased on 15/04/2020
Translated review
4 /5
★★★★☆

Material conforms to expectations. The fiberglass arch is no longer in one piece with an elastic in the middle, which allows for better adjustment of the perimeter of the upper circle of the net, by putting as many elements as necessary. The downside is that they seem to disconnect more easily.

User icon
Guillaume P.
purchased on 20/05/2020
Translated review
5 /5
★★★★★

Perfect, good contact with the salesperson, the site is clear and easy to access

User icon
Jean-pierre M.
purchased on 20/05/2020
Translated review
5 /5
★★★★★

Super

User icon
Elodie M.
purchased on 27/04/2020
Translated review
5 /5
★★★★★

Very good

User icon
Yvon A.
purchased on 19/06/2020
Translated review
5 /5
★★★★★

The transport packaging could be better. This way, transport damage cannot be ruled out. The trampoline itself is of very good quality.

User icon
Winfried M.
purchased on 12/04/2020
Translated review
5 /5
★★★★★

Very good

User icon
Ludovic G.
purchased on 17/06/2020
Translated review
4 /5
★★★★☆

Product of very good quality, waiting for the product within the deadlines.

User icon
Pascal B.
purchased on 25/04/2020
Translated review
4 /5
★★★★☆

Overall, I am happy with the service provided. I had to call a week after receiving an email to ensure that the order would arrive; everything went well, the material arrived in good condition and of very good quality.

User icon
Gaëtan R.
purchased on 22/05/2020
Translated review
5 /5
★★★★★

Good product

User icon
Lionel C.
purchased on 06/04/2020
Translated review
5 /5
★★★★★

Everything is perfect. The delivery and the material. I am very happy.

User icon
Anne-marie D.
purchased on 03/03/2020
Translated review
5 /5
★★★★★

Quality material. Long delays due to COVID-19. To find the desired product, I was guided by a seller, the advice was perfect.

User icon
Nicolas D.
purchased on 04/04/2020
Translated review
2 /5
★★☆☆☆

Trampoline ordered on April 6 received on June 25! This is just pathetic. I made an effort to order French but next time I will order directly from China, it will take less time!

User icon
Audrey A.
purchased on 06/04/2020
Translated review
Answer from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced delivery delays that are largely unusual, and which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.