Reviews France Trampoline

I contacted France trampoline regarding a warranty operation for a trampoline part, so a standard exchange. My request was processed in a very reasonable time despite the current confinement situation. An email exchange, then a phone call, everything went super well, the cushion was delivered to my home in record time. A positive point in addition to the excellent quality of the trampoline we purchased last year, BRAVO!!

Impeccable product! No regrets Fast delivery

Spare part difficult to find on the site (as it is no longer the same). Equivalent reference indicated after message exchange. Received quickly given the circumstances. The replacement reference seems to me to be of better quality.

Quality service. Good phone reception.

The Ninja + zip line pack is excellent. Very good quality, and easy to assemble. For the zip line, the trees should not be too big (

Top-notch, an ideal gift for our son who loves it! Very satisfied, nothing to say!

Simple and quick

Good

Very good service. Informed advice from a consultant over the phone. However, the initial delivery time was supposed to be 4 weeks and we received it after 2 weeks. The assembly is well explained but takes a bit of time.

Well-constructed site, easy to find the broken part and nice to have a brand that stands by its products over time

Very satisfied, product as described and fast delivery

We bought our trampoline 8 years ago; very solid, never moved, good quality but has deteriorated with the weather conditions as it was never stored or disassembled the net. That's why we ordered a new net and frame to fully enjoy our Jump 360 trampoline again.

I am very happy with the service, I was advised on the parts to repair my trampoline and was sent a basket already ready to validate. In the end, the trampoline is like new!

Very professional, attentive to the customer

I needed to contact them before the purchase to ensure I was ordering the right product (replacement jumping mat) that I needed and before delivery (lockdown period delaying it). Both times, I was welcomed well and received clear, precise answers that later proved to be correct. Package arrived in very good condition. I only gave 4 stars because the paint from the designs on the mat slightly stained the children's synthetic clothes; too bad.

Professional and commercial

Very good feeling about the delivery, overall service,...

True professionals, attentive and responsive to all requests. Already a customer since 2014, they remain at the top.

Very good solid and durable product! Fast delivery very good!

Correct delivery and packaging. Quality product.

Very good telephone reception that quickly allowed me to resolve my problem.

Perfect. Good order tracking, top customer service.

Quick, friendly, and competent telephone reception.

Nothing to report

Delivery in accordance with my order. Perfect!

No problems with delivery nor apparently with the quality; assembly instructions were unclear, had to go online to find clear explanations, a waste of time....

Despite a complicated period (COVID-19) the delivery was fast

Very good product. fast delivery

Efficient and fast, great service, you can order with your eyes closed!

Order of a new jumping mat received quite quickly given the confinement situation. Well done. Quality product. The old one was 6 years old. The trampoline itself has not aged.

Professional, nothing to say. Fast and efficient. Thank you

Quality products

I appreciated receiving a questionnaire to ensure that the ordered product is compliant.

I called because during this particular period we are going through I was not sure about the process and I was also unsure about my dimensions. Just a jumping mat to repurchase. I had a very pleasant advisor who was able to answer and guide me. The package arrived and 30 minutes later it was set up..thank you for this pleasant service and the speed of the deadlines. I will come back to you as soon as needed especially since it is a French company..thank you

Fast, very correct packaging, quick response if questions

Always very good quality material. A bit expensive but lasts over time.

Professional team, attentive to the customer. Product received well packaged and of quite good quality.

Fast delivery despite the Covid 19 crisis! The net has not yet been replaced; the attachment system under the platform is a bit different from the original net! We hope that the installation will be just as simple! Best regards

Product conforms to the description.

Quality customer service. Nothing to report.