9.4/10
★★★★★
based on 21705 reviews published

Latest customer reviews

5 /5
★★★★★

Order corresponds to expectations and fast delivery time

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Gaetan O.
purchased on 09/09/2019
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5 /5
★★★★★

Good quality product, conforms to the description and seems solid for lasting over time

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Alexandre G.
purchased on 09/09/2019
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5 /5
★★★★★

Very good service as usual

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Christophe R.
purchased on 03/09/2019
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1 /5
★☆☆☆☆

I have had my trampoline for several years, I had to change parts after a storm because it flew away despite the anchoring kit. I bought a net that according to the description was supposed to fit but in reality it is smaller than my trampoline because it is too tight and the zipper keeps opening, the poles that were supposed to fit are too high compared to the current ones and therefore impossible to install, as well as a fiberglass spring that is too small even though it was also supposed to fit. In short, I contacted customer service and have been exchanging emails and photos with them for over a month to find out if an exchange is possible at least for the net because we will find solutions for the rest given the turn of events. A month later, I was told that the net is certainly too small for my trampoline but that in the photos I am missing a pole and that it is probably poorly attached, so it’s a never-ending cycle. I will soon put my trampoline away for the winter period and then I will no longer be able to provide photos and I feel that I will keep a very expensive order with products that I have to modify myself to fit my trampoline. In summary, it is better to buy a complete trampoline than spare parts, especially from France Trampoline. Given the turn of events, I regret not having called them and placing my order with an advisor.

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Daisy F.
purchased on 02/09/2019
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Answer from France Trampoline
Hello, First of all, we thank you for taking the time to leave us a comment. After checking with our advisors, we are indeed waiting for a response from you regarding the proposal that was made to send you, at our expense, a Premium replacement net with a pocket closure to address the inconveniences you may have encountered with your installation. Can you confirm the Relay point where you would like to be delivered? Remaining at your disposal, Best regards, The France Trampoline team
5 /5
★★★★★

Effective

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Jean-françois E.
purchased on 10/09/2019
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5 /5
★★★★★

Very good, I recommend

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Laetitia R.
purchased on 10/09/2019
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4 /5
★★★★☆

****

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Lucas O.
purchased on 25/08/2019
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5 /5
★★★★★

Very short time between order and delivery. Contact with the delivery person on the day of delivery. Very happy with the product. Quality/price ratio: nothing to say.

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Anna C.
purchased on 08/09/2019
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5 /5
★★★★★

Fast clear efficient

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Mathilde B.
purchased on 08/09/2019
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5 /5
★★★★★

Very good!

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Christofer G.
purchased on 08/09/2019
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5 /5
★★★★★

Nothing to report

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Alain R.
purchased on 08/09/2019
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5 /5
★★★★★

Very satisfied

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Jean-pierre A.
purchased on 07/09/2019
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5 /5
★★★★★

The bed is great. The assembly is not excessively complicated, but the fun is endless. I would definitely recommend it.

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Sonia M.
purchased on 06/09/2019
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5 /5
★★★★★

Very good customer service

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Carine N.
purchased on 09/09/2019
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5 /5
★★★★★

Fast, efficient. Product seems to be of very good quality, to be verified over time!

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Moïse B.
purchased on 02/09/2019
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4 /5
★★★★☆

While you handed the package to the carrier on Monday, who is 15 km from the recipient's address, it was delivered the following Friday, which is just in time for the desired date. Too bad!

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Joëlle S.
purchased on 07/09/2019
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5 /5
★★★★★

Great

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William L.
purchased on 29/08/2019
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5 /5
★★★★★

Serious site, delivery on time as announced.

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Rémy M.
purchased on 07/09/2019
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5 /5
★★★★★

Fast and careful delivery, excellent quality product

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Corinne G.
purchased on 16/07/2019
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4 /5
★★★★☆

Very fast delivery, top packaging, but the assembly instructions leave something to be desired for novices... It is possible that you improve it, then you would have 5 stars.

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Christian V.
purchased on 05/09/2019
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5 /5
★★★★★

Very satisfied.

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Yoann M.
purchased on 05/09/2019
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5 /5
★★★★★

Excellence at all levels, high-quality product like the service, I highly recommend France Trampoline;

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Jean Jacques G.
purchased on 05/09/2019
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5 /5
★★★★★

Fast delivery despite the weekend and ordering at the last minute, deadline respected, product very well packaged

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Jacques P.
purchased on 22/07/2019
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5 /5
★★★★★

Hello, Thank you for the customer service! Everything is back to normal: my net is positioned well. Very professional.

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Guillaume A.
purchased on 29/08/2019
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5 /5
★★★★★

Excellent.

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Aurelien B.
purchased on 03/09/2019
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5 /5
★★★★★

A customer for several years, the products are of great quality and the France Trampoline team is always attentive and responsive when needed.

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Anne D.
purchased on 02/09/2019
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5 /5
★★★★★

Precise, punctual service perfectly organized and tracked, I recommend to everyone. The part regarding the insertion of the destination address on the site could be improved

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Stefano C.
purchased on 02/09/2019
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4 /5
★★★★☆

Material corresponding to our expectations. Correct delivery service.

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Michel R.
purchased on 02/09/2019
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4 /5
★★★★☆

Improve the information on traceability and the status of the order delivery.

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Rafael F.
purchased on 03/09/2019
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5 /5
★★★★★

Very good

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Aurélie T.
purchased on 02/09/2019
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5 /5
★★★★★

Very good phone reception, very professional

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Isabelle B.
purchased on 30/08/2019
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5 /5
★★★★★

Great

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Anne-carole C.
purchased on 30/08/2019
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5 /5
★★★★★

Very happy with my purchase and my daughter is delighted 😉

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Christophe B.
purchased on 30/08/2019
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4 /5
★★★★☆

Order and reception very satisfactory, very difficult assembly of the trampoline

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Anne Cecile M.
purchased on 30/08/2019
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5 /5
★★★★★

It arrived before the expected date and the product is excellent!

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Alfonso M.
purchased on 30/08/2019
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5 /5
★★★★★

Very good phone reception. Competent and quick

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Solene A.
purchased on 02/09/2019
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5 /5
★★★★★

Easy contact by phone. Accessory received on time as announced.

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Henriette L.
purchased on 02/09/2019
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5 /5
★★★★★

Good reception

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Olivier D.
purchased on 02/09/2019
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5 /5
★★★★★

Product received in perfect condition and within the expected deadlines. Very serious site. Customer service contacted us to ensure they sent the right product

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Maud D.
purchased on 27/08/2019
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3 /5
★★★☆☆

The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.

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Emmanuelle C.
purchased on 02/09/2019
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Answer from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We indeed strive to address any issues encountered during delivery as quickly as possible. As for the zipper, we are very surprised as this is the first time we have received this type of comment on this range of trampolines. Would you be kind enough to send us some photos or videos to [email protected] so that we can study your request in more detail and, if necessary, assist you with the assembly of the net or even proceed with its replacement if it is defective? We thank you in advance and remain at your disposal for any further questions or comments. The France Trampoline team