9.4/10
★★★★★
based on 21350 reviews published

Latest customer reviews

5 /5
★★★★★

Very good service on your part, too bad the delivery service was not up to par! Package received 8 days after shipping!

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Vincent H.
purchased on 30/06/2024
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5 /5
★★★★★

Quickly done, well done and efficient

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Gérard W.
purchased on 24/05/2024
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5 /5
★★★★★

Quick responses to my questions and proposed solutions were fast and appropriate.

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Florence G.
purchased on 26/06/2024
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5 /5
★★★★★

Very satisfied

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Pascal B.
purchased on 27/06/2024
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5 /5
★★★★★

After contacting customer service on WhatsApp, the advisor responded perfectly and even sent me a link to the article I needed. Great customer service experience.

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Wandrille M.
purchased on 26/06/2024
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5 /5
★★★★★

Very good quality, spare parts available, efficient

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Adeline O.
purchased on 26/06/2024
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5 /5
★★★★★

Very good, super product, my children are delighted!

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Audrey B.
purchased on 22/06/2024
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5 /5
★★★★★

Shipping deadline respected

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Jean Pierre B.
purchased on 26/06/2024
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2 /5
★★☆☆☆

I bought a zip line and upon delivery I realized that I would not be able to install it. I did not open the box and returned the package. I paid 22€ for the return of the package, that's one thing, however, 8€ was deducted from my refund for logistics fees and I find that unfair knowing that the package was not even opened...

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Jean-francois C.
purchased on 26/06/2024
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Answer from France Trampoline
Hello, We are sorry for the confusion. We assure you that there were no logistics fees of 8€. You were refunded for the product, but the shipping costs for the initial shipment are not refunded. We hope this clarifies the situation. Best regards,
5 /5
★★★★★

As in previous times, we were really well supported, the cost is easy and the advice given is clear. We are delighted. Thank you very much!

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Aurélie L.
purchased on 25/06/2024
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5 /5
★★★★★

Perfect, fast and very simple

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Benoît R.
purchased on 09/06/2024
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5 /5
★★★★★

Very good

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Emmanuel C.
purchased on 21/06/2024
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4 /5
★★★★☆

Product delivered quickly, easy assembly, but the tension of the cable (if you want a correct tension) is difficult without the appropriate accessory. Otherwise, good product to see over time.

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Cyril M.
purchased on 26/06/2024
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5 /5
★★★★★

The round roller for the Snacline fully meets expectations. Very well received by the grandchildren.

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Karin.. S.
purchased on 05/06/2024
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5 /5
★★★★★

Quality material, perfect delivery times. Well done, I wouldn't know who else to turn to for this service.

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Alessio B.
purchased on 06/06/2024
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4 /5
★★★★☆

Responsive, perfect

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Jean-noël S.
purchased on 24/06/2024
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5 /5
★★★★★

Top-notch customer service, responsive and helpful

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Aurélien G.
purchased on 21/06/2024
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5 /5
★★★★★

Fast shipping and good quality material!

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Anne B.
purchased on 23/06/2024
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4 /5
★★★★☆

The item meets my expectations. For the delivery, everything did not go well. Bad rating for delivery

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Florence V.
purchased on 23/06/2024
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4 /5
★★★★☆

Fast shipping and in accordance with the order. A little more care in the packaging of the different parcels would have been appreciated.

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Thierry M.
purchased on 24/06/2024
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1 /5
★☆☆☆☆

My order went very badly as I ordered a complete pack with a Trigloo tent for early 2024, and it never arrived.

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Najib B.
purchased on 01/04/2024
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Answer from France Trampoline
Hello Sir, We are sorry to hear that you encountered difficulties. However, we do not sell this accessory for recreational trampolines. It seems that your comment was left by mistake on our site. After checking together, you did receive the entirety of your order containing a climbing dome and its accessories. We hope your issue will be resolved by the customer service of the company from which you made your purchase. We remain at your disposal for any further information. Best regards, The France Trampoline team
5 /5
★★★★★

Everything correct. The after-sales service is very good.

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Ana M.
purchased on 21/06/2024
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5 /5
★★★★★

Very good customer service

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Jean-luc M.
purchased on 24/06/2024
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5 /5
★★★★★

We ordered a jumping mat. Before the delivery took place, we received an email asking us to double-check the details and measurements, as if the jumping mat did not fit, it would have to be returned at our own expense. We found this to be good service and great transparency. We confirmed everything and the mat arrived. The assembly was not quite easy (a more detailed assembly instruction would be helpful). However, after assembly, everything was perfect and the children had a lot of fun. The quality is very good. Anytime again.

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Tatjana K.
purchased on 03/06/2024
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5 /5
★★★★★

Seriousness and professionalism! Careful follow-up and information gathering to ensure the accuracy of the order. Perfect!

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Olivier B.
purchased on 22/06/2024
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4 /5
★★★★☆

Very serious site and timely delivery. The products are of quality.

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Laetitia B.
purchased on 23/06/2024
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5 /5
★★★★★

Perfect. Fast and of quality.

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Marie Charlotte D.
purchased on 23/06/2024
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5 /5
★★★★★

Good service and quality products

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Bertrand N.
purchased on 20/06/2024
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5 /5
★★★★★

Excellent, delivery time advanced by several weeks. Shipping and tracking information PERFECT. Thank you France Trampoline

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Bernard R.
purchased on 13/06/2024
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5 /5
★★★★★

I ordered a trampoline scooter for my son. Everything went very well. The customer service is very responsive. Nothing to complain about, trustworthy site.

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Mandy L.
purchased on 11/06/2024
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5 /5
★★★★★

Very good. Very good site. I recommend.

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Alexandre J.
purchased on 22/06/2024
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5 /5
★★★★★

Fast and well-organized delivery. Excellent quality product, easy to assemble.

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Eric M.
purchased on 21/06/2024
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5 /5
★★★★★

I thank France Trampoline for taking the time to verify the order before shipping

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Marielle P.
purchased on 12/06/2024
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5 /5
★★★★★

Very good product and fast delivery. Thank you.

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Amélie L.
purchased on 20/06/2024
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2 /5
★★☆☆☆

After 6 weeks of shipping time, I finally received the net I ordered. Inferior quality and smaller than the original net. But with such a long shipping time, you are just happy to get anything.

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Martin K.
purchased on 19/05/2024
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Answer from France Trampoline
Good morning, thank you very much for your return. We sincerely apologize for the waiting time regarding the net you ordered. There was an error noted in the address you provided with your order. We immediately corrected this error with the carrier. However, despite this correction, the delivery could not be executed. We waited until the net arrived back with us to then send it back to you. Unfortunately, in the meantime, we encountered a supply shortage for this product, which explains the six-week waiting time. We deeply apologize for the long delay and the inconvenience caused. We are also sorry that the net did not fully meet your expectations. Regarding the quality, the net has a surface weight of 100 g/m², which makes it very durable, and it is designed with a very tight mesh so that children cannot pinch their fingers. This may make the net appear smaller, but it will loosen over time. If the problem persists or you have other concerns, please contact us so we can find a solution. We remain at your disposal. Best regards, The France Trampoline Team
5 /5
★★★★★

Order for the 28m zip line that we attached at 24m. Great, both kids and adults love it. Think about making the starting platform in addition to the purchase. Very good material. Quick and easy assembly as it is very well explained. We highly recommend this site.

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Stéphanie J.
purchased on 20/06/2024
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5 /5
★★★★★

Very good

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Christian P.
purchased on 18/06/2024
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5 /5
★★★★★

Excellent quality. My teens love it.

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Marc J.
purchased on 14/06/2024
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5 /5
★★★★★

Top-notch after-sales service. A big thank you for your responsiveness.

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Nicolas N.
purchased on 19/06/2024
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5 /5
★★★★★

Everything went smoothly from ordering to delivery. We set up the climbing dome with three people. All parts were present, a good description. The numbering on the boxes and bags was a great help. I have already recommended the climbing dome further.

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Petra W.
purchased on 27/05/2024
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