Reviews France Trampoline

The package arrived damaged. I noticed after picking it up that two pieces were missing. I contacted France Trampolino to find out how I could return it. They never replied to me.

No news about my last order A weighting bag and a mini basketball hoop

Quality just passable (the previous one lasted less than 2 years) and new color (gym blue) of very questionable taste

Significant problem in the shipment composition. The boxes are too light in quality to support the weight of the material inside. The packages arrive tampered with, emptied of their contents. 1st shipment refused due to missing ordered parts, 2nd accepted due to urgency in use but unfortunately the same observation. The subcontracting of your packaging and shipments is detrimental to the quality of your products.

Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.

Seven months between the order and delivery, I think you hold the world record for professional amateurism.

Order took too long due to product shortage, no one keeps you informed of the delivery time. Low quality product torn during installation at almost *** euros, not great.

I ordered a zip line at the beginning of December. Kindly and out of respect for the couriers, I chose the delivery option at Mondial Relay... at the end of December, after 5/7 calls and 3 or 4 trips and 10 texts received announcing a delivery, I finally received the package at the end of December... And now, I am being treated like a thief because you tell me that I received a second one via a carrier whose delivery note mentions a signature that in no way resembles my handwriting... What can I think of this delivery or your company... honestly nothing, just certain, it is that I should never go through Mondial Relay again... Best regards.

Ordered by paying 39 euros for express delivery that arrives drop by drop!!!! The material is of quality but the quality of service remains totally to be reviewed. I would not recommend

Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!

I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.

Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.

4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!

Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.

Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days

Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.

Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!

Disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount

Order placed at the end of March 2020, still not received by the end of September 2020...

The paint batch was defective: the adhesive and the solvent completely dry!!! I had to make additional purchases which deeply irritated me. My goal was precisely to avoid that which would have justified the high expense for a little paint!!!

If the trampoline received satisfies me, I am however very unhappy with the customer relationship of France Trampoline. I have contacted the company several times (in July and August) by phone to request a quote for 4 identical trampolines. Each time I was received on the phone by a charming person but I never received the requested quote??? What is happening at France Trampoline that does not call back its customers?

Delivery time far too long. Ordered at the beginning of June received at the beginning of August.

Not recommended. Poor customer service. I bought an Ovalie 360 trampoline. The quality of the trampoline is average. For example, the various frame parts and the net do not fit very well. Therefore, the assembly took a long time. Particularly frustrating was that the edge of the net is too short. The customer service from Trampolin Technik confirmed that the entire production batch is affected by this error, but did not offer a replacement and also refused to rectify the defect.

We have not received our order!

I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....

The delivery time was very bad and no gesture / apology from the team.

I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!

Order placed for a trampoline jump mat and I received the wrong mat twice.

I was looking for technical advice for a jumping mat a bit outside basic dimensions but help, a bit disappointed

I am disappointed. The delivery took much longer than indicated. We waited almost two months for the delivery. There was no German contact person, very bad. Description of the product in another language, insufficient. For the money, the quality is satisfactory. There was already a small hole at the top of the tent. I will not order anything from this provider again. Very disappointing experience.

Hello, I received a defective item, I have photos as proof.

We regret that after a few weeks of use there is a tear in the spring protection. We request a replacement of this part

Not satisfied.

To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.

Very disappointed with the net that raises the mat.

After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)

Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.

Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline 🙂 super useful.

Delay due to coronavirus: ok. Shipment announced but never confirmed.... Announcement of the hypothetical loss of the package following our request long after the scheduled delivery date... Refund proposed and ultimately not made... Re-request from us for the refund... All this is a lot for us. At the same time, we received quantities of items ordered from other suppliers without any issues. All this seems not very professional to us.

Product broken after the second use.