★★★★★
based on 21665 reviews published
Latest neutral customer reviews
Hello, hook problem, design flaw. Problem not resolved. Best regards.
A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?
Disappointed with the return
The dome seems solid, my son appreciated his birthday gift. However, we ordered the dome + hammock pack. Hammock that we could not install because I was surprised to read on the new one that it requires carabiners.... which were not provided!!! I will have to go spend at Decathlon for the carabiners, so I am disappointed not to have installed the hammock with the rest of the surprise
Packaging was poor. Screws, nuts, etc. were loose in the box. The box was damaged during transport, causing washers and a screw to be lost.
Poorly designed product. You have to force the bars in (you have to spread the metal to fit the pieces. The extension of the poles is very wobbly. The final result is not too bad but assembly is laborious if you are not handy.
The order took more than 15 days to be delivered. I had to contact the team 3 times to finally find out what was going on. I was told I would be contacted again but nothing happened. In the end, the commercial gesture mentioned on the phone was simply erased by an email explaining that I would receive no compensation.
Package arrived with difficulty, several changes of parcel relay without being informed. Once arrived, I noticed an error on my part during the order (dimensions of the jumping mat). Customer service responds quickly, I order the new one which arrives quickly. To return the incompatible jumping mat, it’s a hassle, France trampoline does not provide for the return via its carrier, so the return is at my expense and expensive. The package has been here for at least 2 weeks and still no refund. The products are of quality but the after-sales service is not up to par. Too bad. Be cautious when ordering spare parts.
Package not very well protected
Good order management but did not receive the correct reference!!!!
Product shipped on a Monday, the day of the order, delivery scheduled for Wednesday, the delivery person did not come, postponed to Friday same, again postponed to Monday same, delivered on Tuesday by an independent delivery person because DPD is incompetent, France trampoline must absolutely change delivery company, otherwise product received of quality no comparison with products sold on discount sites.
Good on the phone, but I first ordered a trampoline net on the site.... and after a month, seeing nothing coming, I contacted by phone where I learned that it was no longer available.... I was directed to another cheaper net that I received, but to install it I had to undo the knots to attach it (send the non-knotted ties).
DPD delivery deplorable (cancellation at the last moment, inconsistent information between received messages and online tracking of the package...)
Quality of the trampoline is great, shipping took a very long time and the packaging was severely damaged. We were promised a 'gift' due to the three-week delivery time, but unfortunately nothing has arrived until today.
Label that is confusing. I thought I would receive springs with the mat
Order and delivery services are efficient, but product quality is very mediocre.
Very good quality ladder but disappointing quality of shoe lockers
A bit disappointed with the cost of the item, it is relatively expensive for what it is. Moreover, the additional hooks remain expensive.
Difficult to find the product searched. Complicated order and payment.
Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium
The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.
I ordered a protective cushion with plastic attachments and straps provided, but the attachments break one after the other. I am disappointed with the quality of the product.
Very abrupt braking.
Service not effective, delivered outside the announced times
Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.
I ordered a net because the other was ruined but it was a bit tight in size. Because we cannot completely go around, it is very unfortunate!!!
Hello, we are very happy with the octopulse trampoline, however our net is torn, we had to buy a new one, we found the price excessive and the quality lesser.
During the reassembly of our jump up 360 trampoline, we lost a plastic spacer that serves as a link between the posts and the feet. We had to buy a set of 16 complete brackets when we only needed one piece (by the way, we have since found the lost spacer!) Ecologically and financially, it is absurd not to be able to buy a common piece separately that is also common to many France trampoline models. Given the quite high price of your models, it would probably be wise to provide 2 or 3 extra accessories in case of loss, as large furniture brands do, which avoids a lot of after-sales service. We received the package 10 days after the order, the post does have delays but it seems to me that it was a private provider.
Good product but the size of the tent does not match the rest. Exchange made but delay one week.
Initially, an ordering error on my part. But then, the diameter of the additional elements sent to me did not match. We had to fiddle a bit because the kids were impatient to use the trampoline.
The product arrived damaged and despite the complaint to the carrier, they refused to take responsibility. France trampoline made a financial effort which I believe is the least they could do because a product costing 1/3 of the trampoline should arrive in good condition. For the next delivery, the carrier will certainly have to wait. Sincerely, Mr. Martinet.
Quality product received in an opened defective cardboard packaging
Good service except that the product arrived damaged in terms of paint, which is a pity
Fast delivery. France trampoline is a safe bet in the trampoline field, it's a pity that the replacement nets do not have the quality of the original net: a broken hook during installation and access without a double door.
The package was delivered quickly. However, the new way of attaching the mat to the trampoline is quite complicated. This is the 4th mat I have ordered in 18 years. I prefer metal eyelets to rubber passages where I can't get the elastics through to attach the mat. It’s not worth more than one star * !!!
We believe that the new model of Apollo 400 has worsened at the entrance to the trampoline. It is very tight and is no longer open at the bottom like the previous model. Definitely, the entrance is very narrow. In our case, which is for use by different children and every Saturday, the entrance area will end up breaking very quickly. The assembly instructions are not clear at all (besides not being in Spanish). We had to disassemble what was already assembled several times since the instructions do not warn of the mistakes you can make. Too many hours of assembly. This can be avoided by making clearer instructions that prevent assembly errors that force you to disassemble everything already done to continue.
Hello, I am not satisfied with the carrier, he did not deliver the product on the day we agreed. I waited all day because he announced delivery during the time slot from 8 am to 6 pm and he did not come. I lost that day waiting so I decided to go pick up my package at the warehouse. Back then, the customer was king and now it is no longer the case. I really regret that... Regards.
The order is easy, the delivery is fast and the carrier is reliable. One remark however on the product. We found it disappointing that the screw thread of some elements was so damaged that it was unusable! We had to buy screws again to finalize the assembly!
A bit disappointed
I ordered fiberglass arcs for a trampoline with a diameter of 427 but those were not connected to each other, I just received all the components loose. It should be specified in the order that all these rods are not connected, as this is not what I expected. I need to find elastic thread myself to assemble them. Not cool.