Reviews France Trampoline

DPD delivery deplorable (cancellation at the last moment, inconsistent information between received messages and online tracking of the package...)

Quality of the trampoline is great, shipping took a very long time and the packaging was severely damaged. We were promised a 'gift' due to the three-week delivery time, but unfortunately nothing has arrived until today.

Label that is confusing. I thought I would receive springs with the mat

Order and delivery services are efficient, but product quality is very mediocre.

Very good quality ladder but disappointing quality of shoe lockers

A bit disappointed with the cost of the item, it is relatively expensive for what it is. Moreover, the additional hooks remain expensive.

Difficult to find the product searched. Complicated order and payment.

Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium

The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.

I ordered a protective cushion with plastic attachments and straps provided, but the attachments break one after the other. I am disappointed with the quality of the product.

Very abrupt braking.

Service not effective, delivered outside the announced times

Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.

I ordered a net because the other was ruined but it was a bit tight in size. Because we cannot completely go around, it is very unfortunate!!!

Hello, we are very happy with the octopulse trampoline, however our net is torn, we had to buy a new one, we found the price excessive and the quality lesser.

During the reassembly of our jump up 360 trampoline, we lost a plastic spacer that serves as a link between the posts and the feet. We had to buy a set of 16 complete brackets when we only needed one piece (by the way, we have since found the lost spacer!) Ecologically and financially, it is absurd not to be able to buy a common piece separately that is also common to many France trampoline models. Given the quite high price of your models, it would probably be wise to provide 2 or 3 extra accessories in case of loss, as large furniture brands do, which avoids a lot of after-sales service. We received the package 10 days after the order, the post does have delays but it seems to me that it was a private provider.

Good product but the size of the tent does not match the rest. Exchange made but delay one week.

Initially, an ordering error on my part. But then, the diameter of the additional elements sent to me did not match. We had to fiddle a bit because the kids were impatient to use the trampoline.

The product arrived damaged and despite the complaint to the carrier, they refused to take responsibility. France trampoline made a financial effort which I believe is the least they could do because a product costing 1/3 of the trampoline should arrive in good condition. For the next delivery, the carrier will certainly have to wait. Sincerely, Mr. Martinet.

Quality product received in an opened defective cardboard packaging

Good service except that the product arrived damaged in terms of paint, which is a pity

Fast delivery. France trampoline is a safe bet in the trampoline field, it's a pity that the replacement nets do not have the quality of the original net: a broken hook during installation and access without a double door.

The package was delivered quickly. However, the new way of attaching the mat to the trampoline is quite complicated. This is the 4th mat I have ordered in 18 years. I prefer metal eyelets to rubber passages where I can't get the elastics through to attach the mat. It’s not worth more than one star * !!!

We believe that the new model of Apollo 400 has worsened at the entrance to the trampoline. It is very tight and is no longer open at the bottom like the previous model. Definitely, the entrance is very narrow. In our case, which is for use by different children and every Saturday, the entrance area will end up breaking very quickly. The assembly instructions are not clear at all (besides not being in Spanish). We had to disassemble what was already assembled several times since the instructions do not warn of the mistakes you can make. Too many hours of assembly. This can be avoided by making clearer instructions that prevent assembly errors that force you to disassemble everything already done to continue.

Hello, I am not satisfied with the carrier, he did not deliver the product on the day we agreed. I waited all day because he announced delivery during the time slot from 8 am to 6 pm and he did not come. I lost that day waiting so I decided to go pick up my package at the warehouse. Back then, the customer was king and now it is no longer the case. I really regret that... Regards.

The order is easy, the delivery is fast and the carrier is reliable. One remark however on the product. We found it disappointing that the screw thread of some elements was so damaged that it was unusable! We had to buy screws again to finalize the assembly!

A bit disappointed

I ordered fiberglass arcs for a trampoline with a diameter of 427 but those were not connected to each other, I just received all the components loose. It should be specified in the order that all these rods are not connected, as this is not what I expected. I need to find elastic thread myself to assemble them. Not cool.

Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light

It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;

The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.

Too early because it's a Christmas gift. But otherwise, the order arrived quickly after placing it online.

Very happy with the product, however quite disappointed with the delivery: 45-kilo package and by phone the delivery person informs me that I will have no help to carry it to my door... I have to ask for at least some help to carry it up the 3 steps of my home. How can one think that this can be managed alone and without help?

The quality of the net is very average, we are disappointed

The basketball hoop is of poor quality. After one day of use, it no longer holds horizontally. I am trying to modify the fixing paste to improve the product.

Order processing and product reception very good. As for the product, the manufacturing quality is very good (given the high price, it's preferable) but the design is much less so. Five water drainage zones for a diameter of 2.5m, of which 4 peripheral zones do not protect the springs.

The frame is great. Great quality. However, it is not understandable that there is no hammock for the large model. I would have liked that very much.

Everything is well arranged, and it can be when you see the shipping cost which is almost equivalent to the product that must weigh around 100g. You should consider a solution more adapted to your clientele. Best regards ***

As is often the case with online orders, delivery remains the weak link. Difficult transport provider to manage. For the rest, product of good design and good quality.

Despite videos showing a simple installation, I never managed to tighten the zip line. After several attempts with the help of several people, a strong pull was the ultimate solution. Otherwise, it made my daughter happy.