Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest customer reviews

5 /5
★★★★★

Good value for money

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Etienne G.
purchased on 01/07/2024
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5 /5
★★★★★

First order. Very professional customer service, who did not hesitate to call me because I made a mistake when placing my order. Very short delivery time. I am very satisfied with the quality of the received material.

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Aline M.
purchased on 02/07/2024
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5 /5
★★★★★

Friendly and competent delivery person, schedules respected. Simple and well-explained assembly. Product seems to be of good quality. To be seen in use with the children who are arriving soon.

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Brigitte S.
purchased on 01/07/2024
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5 /5
★★★★★

-

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Jean-claude P.
purchased on 02/07/2024
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5 /5
★★★★★

Smooth order placement and product delivered as expected

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Bertrand B.
purchased on 29/06/2024
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5 /5
★★★★★

Top customer service, top products!

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Julia P.
purchased on 20/06/2024
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5 /5
★★★★★

The package arrived on the exact day scheduled in the order. The zip line was able to be installed easily. However, it is important to ensure that you have sufficiently tall and thick trees.

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Anne D.
purchased on 29/06/2024
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5 /5
★★★★★

Original and sturdy products

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Emmanuelle P.
purchased on 29/06/2024
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5 /5
★★★★★

Very quick order of fiberglass bows to replace the rusted welded bows and finish assembling the new net

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Christine P.
purchased on 01/07/2024
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1 /5
★☆☆☆☆

Order and payment on 29/06. It is now 22/07 and we still haven't received anything and on top of that, they hang up on us when we dare to say that this is not normal and that we are being treated like fools! The only thing they offer us is to cancel the order and order elsewhere!!! Nice commercial service!

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Delphine D.
purchased on 29/06/2024
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Answer from France Trampoline
Hello, We are sincerely sorry for the situation you describe. Your initial order was lost by the carrier, so we proceeded with a second shipment. According to the notes in your file, during your phone conversation with our customer service, you mentioned going on vacation and not returning until 22/07, which is why the order was prepared today. It is true that we could have anticipated by preparing your order as early as Friday, and we acknowledge this mistake on our part. However, we want to reassure you that we did not hang up on you. The call was interrupted on your side, probably due to a network issue. Best regards, The France Trampoline team
1 /5
★☆☆☆☆

Stayed the whole day for the delivery and it came 2 days after! Also required some sort of compensation for it and got no response.

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Marina E.
purchased on 30/06/2024
Answer from France Trampoline
Hello, Thank you for your feedback. We are very sorry about the problem with the delivery. As soon as you informed us, we immediately contacted the carrier and the delivery was made the next day. Regarding your request for compensation, we had already offered postage for your delivery and unfortunately cannot offer more. We hope that the trampoline meets your expectations. We remain at your disposal for any further information. Best regards, The France Trampoline team
5 /5
★★★★★

From the simple ordering to delivery, everything was perfect.

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Christian F.
purchased on 02/06/2024
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5 /5
★★★★★

Everything great

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Marcel A.
purchased on 19/05/2024
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5 /5
★★★★★

For the replacement of the protective net. The file was found immediately and the renewal within 3 days following the order.

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Ginette T.
purchased on 01/07/2024
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5 /5
★★★★★

Very good product

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Yannick G.
purchased on 29/06/2024
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5 /5
★★★★★

Top order! The Conso service even sends an email to ensure the exact dimensions of the ordered products... I recommend ++++.

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Morgane M.
purchased on 28/06/2024
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5 /5
★★★★★

EVERYTHING IS PERFECT NO. THE KIT? THE PRODUCTS THE INSTRUCTIONS I

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Philippe G.
purchased on 29/06/2024
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5 /5
★★★★★

I find it unfortunate that the hooks are not directly attached to the net like the old net.

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Christelle G.
purchased on 29/06/2024
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5 /5
★★★★★

Responsive and attentive phone advice. Happy to have a local (French) provider. My contact also helped me with the delivery progress as I was in a hurry.

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Marion L.
purchased on 16/06/2024
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5 /5
★★★★★

Very good service on your part, too bad the delivery service was not up to par! Package received 8 days after shipping!

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Vincent H.
purchased on 30/06/2024
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5 /5
★★★★★

Quickly done, well done and efficient

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Gérard W.
purchased on 24/05/2024
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5 /5
★★★★★

Quick responses to my questions and proposed solutions were fast and appropriate.

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Florence G.
purchased on 26/06/2024
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5 /5
★★★★★

Very satisfied

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Pascal B.
purchased on 27/06/2024
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5 /5
★★★★★

After contacting customer service on WhatsApp, the advisor responded perfectly and even sent me a link to the article I needed. Great customer service experience.

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Wandrille M.
purchased on 26/06/2024
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5 /5
★★★★★

Very good quality, spare parts available, efficient

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Adeline O.
purchased on 26/06/2024
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5 /5
★★★★★

Very good, super product, my children are delighted!

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Audrey B.
purchased on 22/06/2024
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5 /5
★★★★★

Shipping deadline respected

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Jean Pierre B.
purchased on 26/06/2024
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2 /5
★★☆☆☆

I bought a zip line and upon delivery I realized that I would not be able to install it. I did not open the box and returned the package. I paid 22€ for the return of the package, that's one thing, however, 8€ was deducted from my refund for logistics fees and I find that unfair knowing that the package was not even opened...

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Jean-francois C.
purchased on 26/06/2024
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Answer from France Trampoline
Hello, We are sorry for the confusion. We assure you that there were no logistics fees of 8€. You were refunded for the product, but the shipping costs for the initial shipment are not refunded. We hope this clarifies the situation. Best regards,
5 /5
★★★★★

As in previous times, we were really well supported, the cost is easy and the advice given is clear. We are delighted. Thank you very much!

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Aurélie L.
purchased on 25/06/2024
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5 /5
★★★★★

Perfect, fast and very simple

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Benoît R.
purchased on 09/06/2024
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5 /5
★★★★★

Very good

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Emmanuel C.
purchased on 21/06/2024
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4 /5
★★★★☆

Product delivered quickly, easy assembly, but the tension of the cable (if you want a correct tension) is difficult without the appropriate accessory. Otherwise, good product to see over time.

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Cyril M.
purchased on 26/06/2024
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5 /5
★★★★★

The round roller for the Snacline fully meets expectations. Very well received by the grandchildren.

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Karin.. S.
purchased on 05/06/2024
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5 /5
★★★★★

Quality material, perfect delivery times. Well done, I wouldn't know who else to turn to for this service.

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Alessio B.
purchased on 06/06/2024
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4 /5
★★★★☆

Responsive, perfect

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Jean-noël S.
purchased on 24/06/2024
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5 /5
★★★★★

Top-notch customer service, responsive and helpful

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Aurélien G.
purchased on 21/06/2024
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5 /5
★★★★★

Fast shipping and good quality material!

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Anne B.
purchased on 23/06/2024
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4 /5
★★★★☆

The item meets my expectations. For the delivery, everything did not go well. Bad rating for delivery

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Florence V.
purchased on 23/06/2024
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4 /5
★★★★☆

Fast shipping and in accordance with the order. A little more care in the packaging of the different parcels would have been appreciated.

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Thierry M.
purchased on 24/06/2024
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1 /5
★☆☆☆☆

My order went very badly as I ordered a complete pack with a Trigloo tent for early 2024, and it never arrived.

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Najib B.
purchased on 01/04/2024
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Answer from France Trampoline
Hello Sir, We are sorry to hear that you encountered difficulties. However, we do not sell this accessory for recreational trampolines. It seems that your comment was left by mistake on our site. After checking together, you did receive the entirety of your order containing a climbing dome and its accessories. We hope your issue will be resolved by the customer service of the company from which you made your purchase. We remain at your disposal for any further information. Best regards, The France Trampoline team