Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest customer reviews

5 /5
★★★★★

Everything correct. The after-sales service is very good.

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Ana M.
purchased on 21/06/2024
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5 /5
★★★★★

Very good customer service

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Jean-luc M.
purchased on 24/06/2024
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5 /5
★★★★★

We ordered a jumping mat. Before the delivery took place, we received an email asking us to double-check the details and measurements, as if the jumping mat did not fit, it would have to be returned at our own expense. We found this to be good service and great transparency. We confirmed everything and the mat arrived. The assembly was not quite easy (a more detailed assembly instruction would be helpful). However, after assembly, everything was perfect and the children had a lot of fun. The quality is very good. Anytime again.

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Tatjana K.
purchased on 03/06/2024
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5 /5
★★★★★

Seriousness and professionalism! Careful follow-up and information gathering to ensure the accuracy of the order. Perfect!

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Olivier B.
purchased on 22/06/2024
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4 /5
★★★★☆

Very serious site and timely delivery. The products are of quality.

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Laetitia B.
purchased on 23/06/2024
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5 /5
★★★★★

Perfect. Fast and of quality.

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Marie Charlotte D.
purchased on 23/06/2024
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5 /5
★★★★★

Good service and quality products

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Bertrand N.
purchased on 20/06/2024
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5 /5
★★★★★

Excellent, delivery time advanced by several weeks. Shipping and tracking information PERFECT. Thank you France Trampoline

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Bernard R.
purchased on 13/06/2024
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5 /5
★★★★★

I ordered a trampoline scooter for my son. Everything went very well. The customer service is very responsive. Nothing to complain about, trustworthy site.

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Mandy L.
purchased on 11/06/2024
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5 /5
★★★★★

Very good. Very good site. I recommend.

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Alexandre J.
purchased on 22/06/2024
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5 /5
★★★★★

Fast and well-organized delivery. Excellent quality product, easy to assemble.

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Eric M.
purchased on 21/06/2024
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5 /5
★★★★★

I thank France Trampoline for taking the time to verify the order before shipping

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Marielle P.
purchased on 12/06/2024
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5 /5
★★★★★

Very good product and fast delivery. Thank you.

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Amélie L.
purchased on 20/06/2024
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2 /5
★★☆☆☆

After 6 weeks of shipping time, I finally received the net I ordered. Inferior quality and smaller than the original net. But with such a long shipping time, you are just happy to get anything.

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Martin K.
purchased on 19/05/2024
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Answer from France Trampoline
Good morning, thank you very much for your return. We sincerely apologize for the waiting time regarding the net you ordered. There was an error noted in the address you provided with your order. We immediately corrected this error with the carrier. However, despite this correction, the delivery could not be executed. We waited until the net arrived back with us to then send it back to you. Unfortunately, in the meantime, we encountered a supply shortage for this product, which explains the six-week waiting time. We deeply apologize for the long delay and the inconvenience caused. We are also sorry that the net did not fully meet your expectations. Regarding the quality, the net has a surface weight of 100 g/m², which makes it very durable, and it is designed with a very tight mesh so that children cannot pinch their fingers. This may make the net appear smaller, but it will loosen over time. If the problem persists or you have other concerns, please contact us so we can find a solution. We remain at your disposal. Best regards, The France Trampoline Team
5 /5
★★★★★

Order for the 28m zip line that we attached at 24m. Great, both kids and adults love it. Think about making the starting platform in addition to the purchase. Very good material. Quick and easy assembly as it is very well explained. We highly recommend this site.

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Stéphanie J.
purchased on 20/06/2024
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5 /5
★★★★★

Very good

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Christian P.
purchased on 18/06/2024
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5 /5
★★★★★

Excellent quality. My teens love it.

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Marc J.
purchased on 14/06/2024
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5 /5
★★★★★

Top-notch after-sales service. A big thank you for your responsiveness.

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Nicolas N.
purchased on 19/06/2024
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5 /5
★★★★★

Everything went smoothly from ordering to delivery. We set up the climbing dome with three people. All parts were present, a good description. The numbering on the boxes and bags was a great help. I have already recommended the climbing dome further.

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Petra W.
purchased on 27/05/2024
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5 /5
★★★★★

Conforms to my order, delivery date respected

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Marc S.
purchased on 15/06/2024
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5 /5
★★★★★

Fast service and delivery. Quality products! Good advice over the phone and looking to solve my problem. Impeccable after-sales service. Highly recommend! Thank you

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Patricia R.
purchased on 15/04/2024
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3 /5
★★★☆☆

I received the net surrounding the trampoline for the correct diameter but not for the correct number of posts. My trampoline has 6 and I received a model for 8 posts. It took some back and forth for 4 posts. Quite unpleasant, the little kids arrived, too late to change!!!

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Vincent B.
purchased on 18/06/2024
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Answer from France Trampoline
Hello, Thank you for your message and for your feedback regarding the ordered trampoline net. We are truly sorry to learn that you received a product that did not meet the needs of your trampoline. We have checked and confirmed that we indeed sent you the net for a trampoline with 8 posts, as indicated on the product sheet. Indeed, the model you received is specifically designed for trampolines equipped with 8 posts, and we clearly mention this in the product description. We sincerely apologize for this misunderstanding. We are aware that this discrepancy may have caused inconvenience, especially with the kids eager to use the trampoline. We remain at your disposal for any further information, Best regards. The France Trampoline team
5 /5
★★★★★

We are absolutely thrilled. The provider contacted us again after the order and checked all the data again. We had an older trampoline and only here was the right net available. Delivery was prompt. Everything fits, the grandkids are thrilled.

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Sabine H.
purchased on 29/05/2024
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5 /5
★★★★★

Perfect

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Vincent C.
purchased on 18/06/2024
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5 /5
★★★★★

Super trampoline! Solid, bouncy +++

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Catherine M.
purchased on 01/06/2024
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5 /5
★★★★★

Perfect

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Justine D.
purchased on 10/06/2024
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5 /5
★★★★★

Product corresponds to the description, delivery times respected

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Elisa I.
purchased on 26/05/2024
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5 /5
★★★★★

Reliable and fast. I have nothing to complain about. I even find the new hammock better than the old blue one.

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Mari D.
purchased on 27/05/2024
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5 /5
★★★★★

Hyper fast and reliable delivery! High-quality products! The kids are already having a blast on our complete and safe setup!

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Marie D.
purchased on 14/06/2024
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5 /5
★★★★★

Nothing to complain about! Product conforms to our expectations. Very careful packaging! We encountered a small problem with a part of the product, which can happen, and the after-sales service was very responsive. The staff was very friendly. If I need to reorder a product like the slackline or zip line, I will definitely go through France trampoline without hesitation!

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Lolita H.
purchased on 17/06/2024
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4 /5
★★★★☆

The trampoline is of impeccable quality. However, for the price, I thought the ladder was included. Well, no!

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Belen V.
purchased on 12/06/2024
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3 /5
★★★☆☆

Not so easy to assemble. Moreover, a big problem since the green and white band intended to go around is clearly too short, by about 10 cm.

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Louis B.
purchased on 29/05/2024
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Answer from France Trampoline
Hello, Thank you very much for your feedback. We are truly sorry to hear that you encountered difficulties when assembling your trampoline. However, we hope that once assembled, it fully meets your expectations and those of your family. Regarding the issue with the green and white band that seems too short, we have noted your comment and sent you a message to obtain more details. Your opinion is valuable to us, and we want to ensure that everything is in order. As soon as we have your response, we will make the necessary adjustments to resolve this issue. We remain at your disposal for any further information, Best regards, The France Trampoline team.
5 /5
★★★★★

Completely professional

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Jean Marc L.
purchased on 10/06/2024
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5 /5
★★★★★

We were very satisfied with the quality of the after-sales service. I was contacted very quickly after my email and the person was able to advise and guide me on the right item to replace a broken post. Thank you very much.

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Marie Astrid J.
purchased on 12/06/2024
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5 /5
★★★★★

The delivered products meet my expectations. Fast and secure delivery

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Laqueche P.
purchased on 10/06/2024
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5 /5
★★★★★

Great! I even received an email after my order to know the exact dimensions of my trampoline to ensure the compliance of my order. I recommend.

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Gwendoline M.
purchased on 13/06/2024
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5 /5
★★★★★

Order received on time, very good material

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Audrey N.
purchased on 30/05/2024
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5 /5
★★★★★

Fast shipping, complete package, quality

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Romain P.
purchased on 29/05/2024
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5 /5
★★★★★

Perfect.

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Rémi F.
purchased on 12/06/2024
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5 /5
★★★★★

Very satisfied with the service

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Isabelle T.
purchased on 04/06/2024
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