Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest customer reviews

5 /5
★★★★★

I left a voicemail. Callback the next day from a pleasant and competent advisor. A person on the other end of the line! Extraordinary!

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Annick S.
purchased on 24/04/2024
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5 /5
★★★★★

Very good support. The hotline staff in France was very eager to expedite the order, as it was delayed due to an error on my part (incorrect information). It worked out and the gift arrived on time.

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Bernhard M.
purchased on 20/03/2024
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5 /5
★★★★★

Everything was very simple: order online and delivery. Except for a small downside: the assembly, we took longer than expected and the instructions were sometimes not obvious to understand.

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Claire M.
purchased on 23/04/2024
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4 /5
★★★★☆

My children love this mega trampoline 😉

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Sabine V.
purchased on 27/03/2024
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1 /5
★☆☆☆☆

Hello, We are not satisfied with the order. Several pieces were damaged. For that price we expected quality materials.

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Vanessa V.
purchased on 21/04/2024
Answer from France Trampoline
Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our products. Customer satisfaction is our priority, and we regret that you have had this experience. When a problem of this type occurs, we strongly encourage you to contact our customer service team within 3 days by email with photos of the problem encountered so that we can take the necessary steps to resolve it and send you replacement parts. We will contact you by email to discuss possible solutions and arrange for the faulty parts to be sent to you. Once again, we apologise for any inconvenience caused. Kind regards, The France Trampoline team.
5 /5
★★★★★

Trampoline jump 360 received quickly. Assembly is quite simple if you refer to the instructions and the video. The materials are of good quality, let's see over time 😊 The after-sales service was responsive following a sponsorship issue, the solution was found quickly. Thank you to all your teams 👍

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Johanna C.
purchased on 22/04/2024
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5 /5
★★★★★

Fast delivery, top material

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Alexandra D.
purchased on 24/04/2024
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5 /5
★★★★★

Very good, fast and compliant shipping

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Audrey Z.
purchased on 23/04/2024
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5 /5
★★★★★

Very good quality article Very easy to assemble Quality delivery and logistics tracking.

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Philippe L.
purchased on 15/04/2024
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5 /5
★★★★★

Fast delivery and quality product, the kids love their ninja line!

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Alexandre S.
purchased on 21/04/2024
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5 /5
★★★★★

Finding spare parts for a trampoline that is over ten years old is not easy except with France Trampoline where the parts are always available

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Nicolas B.
purchased on 21/04/2024
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5 /5
★★★★★

Everything was perfect except for a small incident with the carrier, resolved after a phone call.

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Alain K.
purchased on 22/04/2024
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5 /5
★★★★★

Great, as ordered

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Vincent G.
purchased on 21/04/2024
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5 /5
★★★★★

Very quick and hassle-free customer service: my trampoline jump mat under warranty was replaced on my first phone call. Thank you for your efficiency!

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Jérôme B.
purchased on 23/04/2024
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5 /5
★★★★★

Great trampoline, the kids love it

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Nicolas R.
purchased on 21/04/2024
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3 /5
★★★☆☆

I expected better from France Trampoline for this protective mat purchased to replace the old one. It is clearly the right size but it is a bit oversized which causes significant creases and will quickly weaken the whole. The attachment system has been improved but was not, in my opinion, the priority. However, the skirt is still as useless (it should either be lengthened or removed as it always rides up in the net) and the protective mat remains too soft and too narrow to be really effective. There have been several leg injuries from going between the fabric and the springs on landings, fortunately more fear than harm. Taking inspiration from the protections of a Gymnova trampoline would, in my opinion, be welcome.

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Severine F.
purchased on 01/03/2024
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Answer from France Trampoline
Hello, Thank you for your feedback, we take them into account and will pass them on for the continuous improvement of our products. It seems that your first trampoline did not come from us, which would explain why the protective cushion does not fit perfectly. Indeed, if this is the case, although this cushion is suitable for your trampoline, it was not originally designed for your specific model. Regarding your comparison with the Gymnova brand, it is important to remember that our trampolines are specifically designed for individual leisure use, which differentiates them from professional gymnastics trampolines sold by Gymnova. Best regards, The France Trampoline team.
5 /5
★★★★★

Purchase made to replace our old 15-year-old trampoline. We were advised by phone and we are completely satisfied with our purchase.

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Francis T.
purchased on 19/04/2024
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5 /5
★★★★★

Product meets my expectations. Simple order, delivery within the announced deadlines. I installed this brake yesterday without any problems and the kids are having a blast!

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Laurent P.
purchased on 18/04/2024
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5 /5
★★★★★

We ordered a trampoline, good product, good quality.

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Fernando T.
purchased on 19/04/2024
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5 /5
★★★★★

Very good. Very good bounce for children and adults.

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Christophe Y.
purchased on 06/04/2024
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5 /5
★★★★★

Packages delivered on time and without issues.

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Stéphan M.
purchased on 14/04/2024
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5 /5
★★★★★

Fast delivery.

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Eric B.
purchased on 21/04/2024
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5 /5
★★★★★

Second trampoline in 10 years. Always good quality, and a quality and responsive customer service. Thank you again

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Adrien B.
purchased on 21/04/2024
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5 /5
★★★★★

Good reception of the perfectly packaged parcel! Excellent trampoline for our daughter, a young gymnast!

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Francois C.
purchased on 15/04/2024
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5 /5
★★★★★

The trampoline looks very good, is well made and has a high bounce power. Very good advice (in English or French) on the phone. Extremely fast delivery. Everything top.

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Dietrich H.
purchased on 26/03/2024
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5 /5
★★★★★

It's all good

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Michel G.
purchased on 18/04/2024
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4 /5
★★★★☆

Great purchase! The kids are thrilled! However, we find that the zip line cable is too thin and the spring a bit light... We'll see over time how all this holds up!

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Annabelle C.
purchased on 17/04/2024
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5 /5
★★★★★

Excellent

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Pierre-yves M.
purchased on 16/04/2024
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5 /5
★★★★★

We are very satisfied.

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Célia S.
purchased on 10/04/2024
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5 /5
★★★★★

Fast shipping. Top quality in material and workmanship. The safety net fits well for our Ampel 24 360 trampoline.

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Matthias S.
purchased on 26/02/2024
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5 /5
★★★★★

Excellent service, nothing to report.

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Denis D.
purchased on 16/04/2024
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5 /5
★★★★★

Delivery compliant and assembly rather simple. Durability of the material. However, the basketball hoop does not hold.

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Sylvain N.
purchased on 14/04/2024
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5 /5
★★★★★

We ordered and set up a zip line. It gives the children a huge amount of fun. The material also seems to be okay so far. The ordering process went basically as expected, smoothly.

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Bastian T.
purchased on 24/03/2024
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5 /5
★★★★★

Great communication for a complicated mat to find, thank you very much for everything.

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Elodie K.
purchased on 16/04/2024
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5 /5
★★★★★

The product is top compared to offers at ***. The workmanship corresponds to what you want for the safety of your children. Customer service is great, even if you have a question about the attachment, as the attachments vary among different providers. The delivery was faster than indicated. Thank you very much

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Bernd F.
purchased on 26/03/2024
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5 /5
★★★★★

The order was delivered correctly and within the indicated time. Very good.

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Agnès C.
purchased on 14/04/2024
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5 /5
★★★★★

We ordered the trampoline with a length of 5 m, it is a lot of fun, it is very stable and you can feel the difference to a cheaper trampoline, the children are thrilled

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Eva K.
purchased on 24/11/2023
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5 /5
★★★★★

Fast shipping and very good quality item. Easy to assemble with two people.

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Marie Yaëlle P.
purchased on 16/04/2024
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5 /5
★★★★★

Fast delivery, flawless quality.

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Michael W.
purchased on 24/03/2024
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5 /5
★★★★★

Very good service, very good material, nothing to complain about.

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Arnaud M.
purchased on 16/04/2024
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