9.4/10
★★★★★
based on 21350 reviews published

Latest customer reviews

5 /5
★★★★★

I called the phone service to replace the net of our trampoline. My contact person checked that the net existed and suggested I get new poles at the same time. She then prepared a basket that I only had to validate.

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Françoise L.
purchased on 19/04/2025
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5 /5
★★★★★

Satisfactory

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Nathalie A.
purchased on 18/04/2025
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5 /5
★★★★★

Quality very good, expectations fully met

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Eva R.
purchased on 31/03/2025
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5 /5
★★★★★

Completely satisfied

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Rémi S.
purchased on 18/04/2025
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5 /5
★★★★★

Fast and careful shipping, item perfectly compliant, everything is perfect!

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Laurence B.
purchased on 18/04/2025
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1 /5
★☆☆☆☆

Order placed on April 23, no news by May 13. Customer service does not respond.

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Charlotte P.
purchased on 20/04/2025
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Answer from France Trampoline
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
5 /5
★★★★★

I needed accessories for my trampoline because some parts were worn out. It was extremely easy to find the right parts. A small weak point, the delivery that did not happen as planned for the second order, but that is related to human laziness!

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Vanessa R.
purchased on 20/04/2025
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5 /5
★★★★★

Fast delivery, product matches the description and expectations, very satisfied with the entire process as well as the product!

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Kathrin T.
purchased on 19/03/2025
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5 /5
★★★★★

Fast delivery, good material, exactly what I wanted.

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Otmar P.
purchased on 30/03/2025
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5 /5
★★★★★

Except for a small delay for which you had to give me your excuse, everything is going well.

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Zbigniew J.
purchased on 17/04/2025
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5 /5
★★★★★

All ordered parts are of very high quality. After the order, I was regularly informed about the order and shipping status - much more detailed than with large online retailers.

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Klaus F.
purchased on 24/03/2025
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5 /5
★★★★★

Superb product.

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Jean-christophe L.
purchased on 17/04/2025
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5 /5
★★★★★

Fast delivery and very good quality

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Stefan P.
purchased on 29/03/2025
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5 /5
★★★★★

Perfect

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Simon S.
purchased on 17/04/2025
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5 /5
★★★★★

Very good quality trampoline. The bounce is really superior to other brands. The assembly instructions are clear. I do not regret my purchase.

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Charlotte S.
purchased on 12/04/2025
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5 /5
★★★★★

Excellent product, I recommend.

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Virginie L.
purchased on 05/04/2025
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5 /5
★★★★★

Spare parts that allowed us to repair our trampoline. Thank you

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Sylvie D.
purchased on 17/04/2025
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5 /5
★★★★★

Product completely conforms, well packaged and easy to assemble (02)

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Philippe H.
purchased on 14/04/2025
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5 /5
★★★★★

We bought a trampoline in 2016 we had to change the net this year 2025, impeccable quality trampoline. And this year we acquired a climbing dome with a cabin the children are delighted and the quality is always present. Top team and perfect customer service keep it up.

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Deborah P.
purchased on 10/04/2025
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5 /5
★★★★★

Very serious

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Pascale B.
purchased on 27/03/2025
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4 /5
★★★★☆

Delivery times a bit long (1 month) but return following a phone call very quick and effective

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Christophe L.
purchased on 22/03/2025
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4 /5
★★★★☆

All good

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Christoph W.
purchased on 26/03/2025
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5 /5
★★★★★

There was a delay in delivery because the ordered product was out of stock and the announced deadline was postponed by 2 weeks Otherwise everything went well

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Michel D.
purchased on 02/04/2025
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2 /5
★★☆☆☆

Unacceptable to charge *** euros for shipping fees when we live on an island where there is a bridge, so there should normally be no problem for deliveries. Therefore, we had to have it delivered to my brother in Bordeaux, and to top it all off, he had to go pick up the package at a relay point because the carrier didn't even bother to deliver it to his home while he was there specifically for the delivery.

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Yohann B.
purchased on 15/04/2025
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Answer from France Trampoline
Hello, We apologize for the inconvenience caused. We completely understand your frustration, especially when the address is served by a bridge. Unfortunately, carriers like DPD and Chronopost systematically apply a surcharge that can vary from 20 to 25 for deliveries to island areas, whether there is a bridge or not. These fees are defined by their pricing grids, which we unfortunately do not have control over. Best regards,
5 /5
★★★★★

The assembly instructions were not very clear at certain moments

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Aurore S.
purchased on 10/04/2025
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5 /5
★★★★★

Very good responsiveness, the staff are very courteous and attentive to requests

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Vincent C.
purchased on 15/04/2025
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5 /5
★★★★★

Products are great. Order arrived quickly. Return went well despite my mistake. I am very satisfied.

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Anne S.
purchased on 09/03/2025
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5 /5
★★★★★

100% satisfaction!! I can always rely on the quality being right and getting what I expect. Punctuality and tidiness included!

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Elisabeth G.
purchased on 03/03/2025
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5 /5
★★★★★

Nothing to say simple effective fast

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Konstantinos S.
purchased on 11/04/2025
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5 /5
★★★★★

Fast, and very good material

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Blanche V.
purchased on 13/04/2025
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5 /5
★★★★★

Good

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Daniel N.
purchased on 30/03/2025
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5 /5
★★★★★

Top, especially with the hammock! My 2 sons aged 4 and 6 spend hours there.

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Laetitia F.
purchased on 03/12/2024
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5 /5
★★★★★

I greatly appreciated that an employee from your company contacted me to verify my order before sending the item. Very serious, competent, and attentive employee to customer requests. Delivery time respected.

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Delphine B.
purchased on 12/04/2025
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5 /5
★★★★★

Very good service

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Marino D.
purchased on 12/04/2025
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5 /5
★★★★★

Very good

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Christophe D.
purchased on 11/04/2025
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5 /5
★★★★★

Order shipped and delivered on time as expected during the order.

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Juliette C.
purchased on 11/04/2025
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5 /5
★★★★★

Perfect!

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Séverine D.
purchased on 12/04/2025
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5 /5
★★★★★

Great After Sales Service! 1 phone number available on the website, which is becoming increasingly rare, 1 very nice person who responds immediately, effective follow-up. The fabric arrived the following week. I recommend +++

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Mathieu S.
purchased on 10/04/2025
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5 /5
★★★★★

Perfect

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Corinne L.
purchased on 10/04/2025
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5 /5
★★★★★

Very good quality material

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Christiane C.
purchased on 09/04/2025
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