Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Order poorly received, the protections were marked by creases and many tore during assembly. The ends of the posts arrived a month after the rest of the package which itself was the subject of complaints from me because a month after the order, still no news.

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Hervé F.
purchased on 02/09/2017
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Answer from France Trampoline
Hello, We are sincerely sorry that your order did not bring you complete satisfaction and are very surprised by your feedback regarding your order, as we find no trace of the complaints you mention in your message. We invite you to send us photos of the damaged products at [email protected]. We will thus be able to provide appropriate treatment to your complaint. We remain at your disposal for any further comments, The France Trampoline Team
1 /5
★☆☆☆☆

The product received did not fit my 2 mm tubes... The product becomes very expensive with shipping costs.

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Florent C.
purchased on 03/02/2017
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Answer from France Trampoline
Dear customer, This review concerns an issue of compatibility of our spare parts with your equipment, although the technical data has been clearly displayed on our website. Technical characteristics section on each product page. We regret that the shipping costs (minimized by delivery to a relay point for your order) remain high, but we offer flat rates for spare parts. This rate, for the order of a few small parts, may indeed seem high. However, we remain available at 05.56.36.04.62 for any clarification before placing an order. The France Trampoline team.
1 /5
★☆☆☆☆

Very disappointed with the product because the diameter of 25mm does not fit in the one measured to be 25mm as well

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Florent C.
purchased on 03/02/2017
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1 /5
★☆☆☆☆

Delivery canceled by the carrier at least twice, without reason...

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Lisette B.
purchased on 05/09/2016
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Answer from France Trampoline
Hello Madam, We have taken your negative feedback regarding the delivery of your Minimax fitness trampoline into account. We have reported the information to our logistics so that this does not happen again. We can only acknowledge the problem you encountered but we will ensure that it does not happen again. Sincere regards, The France Trampoline team.
1 /5
★☆☆☆☆

Defective product - Awaiting replacement product

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Luc D.
purchased on 01/09/2016
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Answer from France Trampoline
Hello Sir, We have taken your feedback regarding the freestyle jump board into account. We are currently addressing this defect. We will get back to you in the coming weeks to provide you with the most suitable solution so that you can use your freestyle board. We sincerely apologize for the problem encountered and remain at your disposal. The France Trampoline team.
1 /5
★☆☆☆☆

Consider changing carriers because they do not contact you for the delivery day, moreover if you have it delivered to work, they deliver the package to reception without me being able to check the contents and not on the indicated day. This harms your image.

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Alcina B.
purchased on 01/09/2016
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Answer from France Trampoline
Hello Madam, We have taken your feedback regarding the selected carrier DPD for your spare parts order into account. We are sorry to note that the service provided by the delivery person does not fully satisfy you, but this carrier indeed delivers without prior call. As indicated on our website, it is necessary to set the delivery day and a time slot on their website. Moreover, since the delivery took place at your workplace, it was up to the person who received the package to redirect the delivery person to you. We apologize for these inconveniences, but the most important thing is that the package arrived in good condition and that your children can use your trampoline again. The France Trampoline team.
1 /5
★☆☆☆☆

Hello, I still haven't assembled the trampoline. My children are coming for the holidays with my little girls. They will do the assembly. Certainly very soon. My little girls are eager to come to Brittany (for the trampoline)....Best regards. ***

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Janine-agnes G.
purchased on 03/06/2016
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Answer from France Trampoline
Hello Madam, we are delighted to see that you have received your order and that the assembly will be done by your children during the holidays. Everything seems to be going well, but we do not understand why you rated us 1 star out of 5. If you wish to change your rating, you can request it by email so that the independent company Ekomi can send you a link to update your comment. Regarding the upcoming assembly, you can advise your children to visit our video page to watch our assembly videos. We remain at your complete disposal for any questions. The France Trampoline team.
1 /5
★☆☆☆☆

Trampoline of poor quality, hook ripped off at the first jump, I had another one before that lasted 7 years outside all year without being covered, this one is already cracking, I do not recommend this product to anyone.

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Marielle B.
purchased on 04/04/2016
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Answer from France Trampoline
Hello Sir, We apologize for the issue encountered with the plastic carabiners. We will send you new steel carabiners so that this does not happen again and you can use the trampoline with complete peace of mind. Our safety net is very tight on the trampoline for safety reasons and must be properly installed. Does your net go all the way around the protective pad? Is it well distributed under the entire trampoline? Could you send us a global photo of your trampoline so that we can check your installation? We renew our apologies for this inconvenience. The France Trampoline team.
1 /5
★☆☆☆☆

59.90 for shoddy work is really too expensive for what it is

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Zitouni A.
purchased on 24/04/2016
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Answer from France Trampoline
Hello Sir, we apologize for the problem encountered with a sports accessory. After checking our emails, we have not received any return request for the product or an email informing us of any problem from you, to be honest. Would it be possible for you to share your feedback with us by email with a photo please? We remain at your disposal for any questions. The France Trampoline team.
1 /5
★☆☆☆☆

As much as the customer service is satisfactory, the quality of the bounce board and skis is too disappointing. The fixing straps are too long, the heel stops tear off in a few days, the red grip tears just as quickly ...

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Elevation I.
purchased on 18/03/2016
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Answer from France Trampoline
Hello Sir, We have taken your feedback on our sports accessories into account and we apologize if they do not satisfy you. They are still under warranty currently and please know that we can open a warranty file if you send us photos. We apologize again and remain at your complete disposal from Monday to Friday. The France Trampoline team.
1 /5
★☆☆☆☆

This trampoline cover is simply useless. The cover does not extend beyond the trampoline so all the leaves fall inside. I have therefore lost a few dozen euros and my time assembling it with a more than approximate manual for a result close to zero.

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Chanut G.
purchased on 30/04/2016
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Answer from France Trampoline
Hello Sir, We have understood your problem with the item "cover for trampoline 250" and we apologize for it. However, after checking, we have not received any complaint from you in our emails. Could you please send us photos of the installed cover to see what is wrong? We renew our apologies and remain at your disposal. The France Trampoline team.
1 /5
★☆☆☆☆

I am disappointed because I did not receive the correct sleeves, the ones received are too small and therefore unusable and for the price, I organized a return. ...

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Sebastien B.
purchased on 08/03/2016
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Answer from France Trampoline
Hello Sir, we have taken your comment into account and we apologize if the sleeves for poles with a diameter of 25mm and 1.80m long do not fit your poles. We are ready to reconsider your request. Could you please send us your complaint by email via your customer account? Are the sleeves too short in length or not the right diameter for your poles? The France Trampoline team.


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