9.4/10
★★★★★
based on 21350 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Delivery time much too long: about 2 months for a ladder.

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Christophe M.
purchased on 15/06/2021
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Answer from France Trampoline
Hello, thank you for your comment. When you ordered on 15/06, the restocking date for the trampoline was 06/08, as indicated on the product sheet. The product was finally shipped on 01/09 due to an additional delay. We apologize for these circumstances and do our best to inform our customers of the most realistic restocking dates possible. Best regards, the France Trampoline team
2 /5
★★☆☆☆

I am rather disappointed overall with the material itself. I took FRANCE TRAMPOLINE "one of the most expensive" hoping for a certain quality and ease of assembly. Difficult assembly of the base tubes and poorly designed, I can't imagine their disassembly. Plastic hook for the cover around the trampoline very fragile and fixed in a dubious place (springs), three already broken. I've had it for a short time. Unfortunately, I do not recommend it. Best regards.

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Régis M.
purchased on 18/06/2021
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Answer from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. Please do not hesitate to contact our customer service by email or phone with photos of the assembly. We will send you new hooks under warranty as soon as possible. Best regards, the France Trampoline team
2 /5
★★☆☆☆

Bought with a release date of July 26. But ultimately delivered a month later. It could not be used this summer. Misled by the date displayed at the time of purchase..

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Mustapha B.
purchased on 11/07/2021
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Answer from France Trampoline
Hello, thank you for your comment. When you placed your order on 11/07, the restocking date of the trampoline was 30/08, as indicated on the product sheet. On 12/07, the restock was advanced to 30/06. The product was finally shipped on 06/08 and delivered on 12/08. Your children were able to enjoy the trampoline during the month of August. We apologize for the slightly long preparation time and assure you that we do our best for our customers to receive their orders as quickly as possible. Best regards, the France Trampoline team
3 /5
★★★☆☆

The trampoline is great, but the assembly is hard work. Especially stretching the net took a lot of time and effort from two adults. The ladder was delivered weeks after the trampoline - which wouldn't be a problem. Unfortunately, it was not mentioned that the ladder cannot be installed afterwards! We now have to remove the entire net again and remount it, which no one wants.

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Veronika H.
purchased on 18/05/2021
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Answer from France Trampoline
Dear customer, thank you for your feedback. We are glad that you like the trampoline! Our customer service ([email protected]) is always available to help with questions or assembly difficulties. Regarding the installation of the ladder, you do not need to remove the entire net, just at the point where you will install the ladder. Best regards, your Trampolin-Technik team
3 /5
★★★☆☆

Long delivery and item slightly different from the previous one!

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Patrice L.
purchased on 05/07/2021
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Answer from France Trampoline
Hello and thank you for your comment. When you placed your order on 05/07, the net was not in stock until 25/07, as indicated on the product sheet. We shipped the product on 07/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Your new net should last you as long as the old one. Best regards, the France Trampoline team.
2 /5
★★☆☆☆

Delivery in several parts, still missing some pieces

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Serge L.
purchased on 05/07/2021
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Answer from France Trampoline
Hello, thank you for your feedback. We have checked your order and according to our system, all spare parts were shipped as soon as they were available (jumping mat on 13/07 and net on 09/08). We indeed had delays in restocking the net, we apologize for these circumstances. Our customer service will get back to you by email to get more information regarding the missing parts. Best regards, the France Trampoline team.
3 /5
★★★☆☆

Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available

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Emmanuelle M.
purchased on 26/06/2021
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Answer from France Trampoline
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
3 /5
★★★☆☆

I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.

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Eric N.
purchased on 19/07/2021
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Answer from France Trampoline
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service ([email protected]) so we can relay this information to the carrier. Best regards, the France Trampoline team
3 /5
★★★☆☆

Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.

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Monique S.
purchased on 20/05/2021
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Answer from France Trampoline
Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team
3 /5
★★★☆☆

No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.

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Beatrix G.
purchased on 31/05/2021
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Answer from France Trampoline
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
3 /5
★★★☆☆

The delivery was too long compared to the announced time

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Sylvaine D.
purchased on 20/07/2021
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Answer from France Trampoline
Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
2 /5
★★☆☆☆

Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!

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Chrystelle T.
purchased on 24/05/2021
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Answer from France Trampoline
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
3 /5
★★★☆☆

Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!

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Janis P.
purchased on 04/05/2021
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Answer from France Trampoline
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team
2 /5
★★☆☆☆

Product out of stock delivered 2 months late from the expected date

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Cédric G.
purchased on 01/05/2021
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Answer from France Trampoline
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
3 /5
★★★☆☆

I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.

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Dorothee B.
purchased on 18/05/2021
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Answer from France Trampoline
Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team
3 /5
★★★☆☆

Very long delivery time.

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Stéfanie S.
purchased on 01/04/2021
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Answer from France Trampoline
Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
2 /5
★★☆☆☆

Lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.

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Jose C.
purchased on 23/07/2021
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Answer from France Trampoline
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service ([email protected]) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
3 /5
★★★☆☆

Good for the product and delivery... however, it is not quite suitable for my trampoline... regarding the lower attachments of the net frame. To see over time with a DIY done... Moreover, I find the exit of the trampoline through the net dangerous... children can trip at the foot and are forced to hold on at the net closure level with their hands to pass the exit... to see also over time

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Guillaume H.
purchased on 19/07/2021
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Answer from France Trampoline
Hello and thank you for your comment. Unless we are mistaken, your trampoline is not of our brand. Our spare parts can also fit other brands but are not always compatible. Regarding the net entrance, we previously had an L-shaped opening but the new trampoline standard requires us to offer only a vertical opening. Best regards, the France Trampoline team.
2 /5
★★☆☆☆

A delay more than too long...... What a shame

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Clarisse V.
purchased on 02/05/2021
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Answer from France Trampoline
Hello and thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on our site. The products were indeed delivered only at the end of July. We are currently facing difficulties in restocking certain references and we apologize for these circumstances. We are doing our best to ensure our customers receive their products as quickly as possible. Best regards, The France trampoline team.
3 /5
★★★☆☆

Very long to arrive.

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Anne-sylvie M.
purchased on 22/05/2021
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Answer from France Trampoline
Hello, thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on the product sheet. We sent you the products without delay as soon as they returned to stock, which was 10 days before the initially planned restock date. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
3 /5
★★★☆☆

Delivery expected in a few days... but in the end the product was awaited for several weeks although in stock...

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Severine O.
purchased on 25/05/2021
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Answer from France Trampoline
Hello, thank you for your feedback. On the same day of your order on 25/05, we contacted you by email to ask you to verify the compatibility of the safety net, as it was not the same as your previous trampoline order. We never received a response from you regarding this email, just a few months later an email asking where the delivery was. We apologize for the slightly late shipment in early July. We do our best to inform our customers and help them choose the right product suited to their needs. Best regards, the France Trampoline team.
3 /5
★★★☆☆

Problem with the trampoline, not resolved despite several emails to customer service. Too bad for the price of the product!

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Marion M.
purchased on 11/07/2021
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3 /5
★★★☆☆

Fast delivery. Assembly not detailed enough. Quality product except for the plastics with elastics that hold the spring protection. They broke on the first jump. Let's see if they will send me others at no cost...

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Manuel P.
purchased on 05/07/2021
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Answer from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team
3 /5
★★★☆☆

Waiting time much too long, item ordered in April, received in July. Too bad.

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Audrey F.
purchased on 17/04/2021
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Answer from France Trampoline
Hello, thank you for your feedback. At the time of your order, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking time would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 07/07. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
3 /5
★★★☆☆

Professional refund service. Ineffective expert customer service to help a customer looking for a product

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Géraldine G.
purchased on 31/05/2021
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Answer from France Trampoline
Hello and thank you for your feedback. Since your trampoline is not of our brand, we specified during our email exchanges that it is possible that our spare parts may not be compatible with your trampoline. Unfortunately, we do not have a suitable net for your brand - we therefore offered you a return at our expense and a refund. Best regards, the France Trampoline team
3 /5
★★★☆☆

The product is in line with what we expected. The delivery service was very disappointing.

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Aymar D.
purchased on 28/06/2021
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2 /5
★★☆☆☆

Delivery OK / Return email keeps coming back / Am I thus forced to keep the goods?

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Ronald H.
purchased on 28/06/2021
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Answer from France Trampoline
Dear customer, thank you for your feedback. To return your goods, you can contact our customer service at the following email address: [email protected] or at the number 06996758504. We will get back to you as soon as possible. Best regards, Your Trampolin-Technik Team
3 /5
★★★☆☆

A customer service that answers questions well but a delivery time that is really too long

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Astrid H.
purchased on 22/04/2021
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Answer from France Trampoline
Hello and thank you for your feedback. When you placed your order, the net was not in stock before 30/06, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay on 25/06. We apologize for the waiting time for restocking and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
3 /5
★★★☆☆

One of the parts was bent, but since the delivery was delayed, we didn't want to wait yet

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Stephan M.
purchased on 16/05/2021
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Answer from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances. Please feel free to contact our customer service with photos of the defective product ([email protected]). We will do our best to remedy it as soon as possible. Best regards, the France Trampoline team
3 /5
★★★☆☆

Not too happy... A fairly large order to please our children and the packages arrived open with missing items

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Cynthia T.
purchased on 13/06/2021
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Answer from France Trampoline
Hello and thank you for your feedback. We apologize for these circumstances. After our exchanges with you by email regarding the situation upon receipt of the packages, we found that no part was missing and was not resent to you. If this is an error, we are always at your disposal ([email protected]) to remedy it and find a solution. Best regards, the France Trampoline team
2 /5
★★☆☆☆

Damaged bars. Very difficult to assemble.

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Philippe H.
purchased on 02/06/2021
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Answer from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) to report any issues encountered during the assembly of the trampoline. We hope that despite this, your family enjoys the trampoline and that you are satisfied with the product! Best regards, the France Trampoline team
3 /5
★★★☆☆

It's a shame not to have been warned at the time of payment that the delay was so long.

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Fabrice M.
purchased on 29/04/2021
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Answer from France Trampoline
Hello, thank you for your feedback. We do our best to ensure our customers receive their orders as quickly as possible. However, we are dependent on the carriers and there are sometimes delivery delays that we have no influence over. We apologize for these circumstances and are in contact with our carriers to improve our services. Best regards, the France Trampoline team
3 /5
★★★☆☆

Products (description not detailed enough) quite regularly out of stock which leads to quite long delivery times!!!!!

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Stéphane R.
purchased on 20/06/2021
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Answer from France Trampoline
Hello, thank you for your feedback. Please feel free to contact our sales advisors ([email protected]) for more information about the products. We will be happy to assist you. Restocking dates are indicated on our site according to real-time available information. We apologize for any potential supply delays, we do our best to deliver our customers as quickly as possible. Best regards, the France Trampoline team
3 /5
★★★☆☆

Big delivery delay, however the reception of your services was very good, the person was very pleasant. The compensation was very appreciated by my son.

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Sophie A.
purchased on 27/03/2021
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Answer from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We are currently facing difficulties in restocking our products. Despite all our efforts to speed up restocking, we remain dependent on the carriers. We are doing our best to ensure our customers receive their products as soon as possible. We are glad that the gift pleased your son and wish you a good season on your trampoline! Best regards, The France trampoline team.
3 /5
★★★☆☆

Very long delivery time, but items received for warranty repair

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Frédéric N.
purchased on 20/04/2021
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Answer from France Trampoline
Hello and thank you for your comment. We apologize for the delivery delay of your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment, are not fulfilling their promises. We apologize for these circumstances and are doing our best to ensure our customers receive their products as soon as possible. Best regards, The France trampoline team.
2 /5
★★☆☆☆

Regarding customer service, the waiting time for the replacement of a defective jumping mat was very long...

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Philippe M.
purchased on 27/05/2021
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Answer from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances and do our best to satisfy our customers as quickly as possible. Our customer service is available by phone and email ([email protected]) for any questions regarding customer service. Best regards, the France Trampoline team.
3 /5
★★★☆☆

Well conforms to the announcement. Careful delivery

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Ophélie M.
purchased on 30/05/2021
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3 /5
★★★☆☆

Ultra long delivery: order placed in March to be delivered in June, announced at the time of ordering but quite vague, so very long for a child who is waiting to use their trampoline. I chose to order the mat on this site because the photo showed an identical screen-printed jump4fun mat and the one received was marked France rampoline. If this had been indicated at the time of ordering, I would have placed my order on another site for a much faster delivery and also cheaper. Regarding the quality of the mat, it seems correct but the quality remains different, at least visually and to the touch compared to the original one, but too early to judge the resistance.

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David C.
purchased on 24/03/2021
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2 /5
★★☆☆☆

More than a month of waiting for a basketball hoop?

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Jacqueline C.
purchased on 28/04/2021
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Answer from France Trampoline
Hello and thank you for your feedback. Still suffering from the consequences of the health crisis, we are out of stock on some of our products including our basketball hoops. The theoretical restocking times are indicated on each product sheet and we do our best to respect them despite the unusual circumstances. We apologize for this inconvenience and hope you enjoy this trampoline game. Have a nice day, the France Trampoline team.
3 /5
★★★☆☆

Hello, the order and delivery service were very well handled. However, I have a few comments to make about the product itself: - lack of precision in the assembly manual (=> we tore a tube cover) - a missing bolt - hooks holding the safety net are breaking

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Cécile G.
purchased on 12/04/2021
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Answer from France Trampoline
Hello and thank you for your feedback. Regarding the defective parts, please do not hesitate to contact our customer service with photos of the products at the following email address: [email protected]. We will do our best to resolve this issue as quickly as possible. Have a nice day, the France Trampoline team.