9.4/10
★★★★★
based on 21665 reviews published

Latest customer reviews

5 /5
★★★★★

Very professional, I was called to verify the references of the trampoline for which I was ordering the mat

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Jehanne D.
purchased on 25/07/2023
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5 /5
★★★★★

Good advice

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Philippe P.
purchased on 02/08/2023
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5 /5
★★★★★

Customer service available and responsive. Very satisfied

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Philippe V.
purchased on 31/07/2023
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4 /5
★★★★☆

Very pleasant and very professional phone contact. The package is delivered on time. Very satisfying. However, efforts could be made regarding the packaging: the trampoline is delivered in 2 stacked boxes and these are really damaged, I didn't have time to unpack the boxes to see if the product is damaged.

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Patrick S.
purchased on 18/07/2023
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5 /5
★★★★★

Perfect tracking of parts on a trampoline almost ten years old in very good general condition. We definitely do not regret our purchase.

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Florent C.
purchased on 31/07/2023
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4 /5
★★★★☆

I was well advised, pleasant staff

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Monique B.
purchased on 01/08/2023
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5 /5
★★★★★

My daughter is delighted, simple and quick installation. The zip line is of good quality!

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Kévin T.
purchased on 01/08/2023
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5 /5
★★★★★

Super quality!

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Synke W.
purchased on 12/07/2023
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5 /5
★★★★★

Fast shipping, spare parts always available several years after purchase

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Myriam G.
purchased on 01/08/2023
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4 /5
★★★★☆

No problem, fast delivery

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Jean-françois J.
purchased on 28/07/2023
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5 /5
★★★★★

Perfect 👍

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Vanessa L.
purchased on 28/07/2023
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4 /5
★★★★☆

Looking for spare parts, I was very well guided. However, the prices are high, and no commercial discount...

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Anne-sophie P.
purchased on 29/07/2023
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4 /5
★★★★☆

Very good. Finding replacement parts could be facilitated by entering the reference of the purchased trampoline

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Violaine T.
purchased on 30/07/2023
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5 /5
★★★★★

Everything is okay, only the ladder is not easily insertable with the safety net, the product can be improved in this regard.

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Ilaria B.
purchased on 05/07/2023
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5 /5
★★★★★

Quality product and faithful to the description! Fast service and perfect order tracking! I will order again without hesitation!

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Coralie L.
purchased on 31/07/2023
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5 /5
★★★★★

PERFECT! All good!

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Grégoire S.
purchased on 01/08/2023
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5 /5
★★★★★

I was delighted with your services. A caring team, and very good advice.

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Alexandra P.
purchased on 26/07/2023
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4 /5
★★★★☆

It's a shame for the net no instructions and not even on my account, after struggling a bit I managed to get there

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Patrick P.
purchased on 28/07/2023
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5 /5
★★★★★

VERY GOOD PRODUCT

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Mélanie B.
purchased on 30/07/2023
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5 /5
★★★★★

Fast, no particular remarks

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Frédérique L.
purchased on 25/07/2023
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5 /5
★★★★★

Very satisfied with the advice by phone, the management of the order and the received material.

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Philippe G.
purchased on 28/07/2023
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5 /5
★★★★★

Quality product and available

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Pascal L.
purchased on 30/07/2023
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5 /5
★★★★★

Very satisfied with my purchase and the trampoline model that I couldn't find anywhere else.

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Sarah A.
purchased on 30/07/2023
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5 /5
★★★★★

Contact, ordering process and quality of the product very easy to handle are convincing. I highly recommend.

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Johanna R.
purchased on 28/07/2023
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5 /5
★★★★★

Excellent product compared to the one provided with the trampoline.

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Monique V.
purchased on 27/07/2023
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5 /5
★★★★★

Good product and delivery as per the order

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Jean-yves L.
purchased on 29/07/2023
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5 /5
★★★★★

Top

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Matthias F.
purchased on 21/06/2023
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5 /5
★★★★★

Super fast delivery! Some doubts about the sturdiness of the board. To be seen in use. But the user is delighted.

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Annabelle G.
purchased on 27/07/2023
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4 /5
★★★★☆

Very nice trampoline! However, a bolt was missing, and the instructions are not very clear (according to my husband who is quite handy and took care of assembling it).

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Jean-guy T.
purchased on 27/07/2023
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5 /5
★★★★★

Very good quality very good product

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Jacky B.
purchased on 27/07/2023
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1 /5
★☆☆☆☆

Contacted by the delivery person but does not respond when called back. Result: Product delivered on a day of absence. Moreover, one package was missing. Photo of an ordered lot on the site but the package does not include all the elements of the lot.

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Gil B.
purchased on 17/06/2023
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Answer from France Trampoline
Hello, Thank you for taking the time to respond to this review. Regarding the tracking of your shipment, we are unable to trace the steps with the carrier. We apologize if you encountered problems with them. Please know that if you cannot get in touch with the carrier, our sales service is available to follow up from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. As for the ordered product, you ordered a climbing dome play area of 3.60 m. Indeed, as explained in the product sheet, the climbing dome is not part of the pack. However, you can purchase the play area with the climbing dome or the dome alone on our site. All packages were therefore present at the delivery of your pallet. We remain at your disposal for any further information. Best regards, The France Trampoline team
5 /5
★★★★★

Very satisfied with the product. The children immediately adopted it and play a lot with it.

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Benoit M.
purchased on 19/06/2023
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5 /5
★★★★★

Very good fast delivery tracking

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Xavier D.
purchased on 27/07/2023
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5 /5
★★★★★

Very good

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Christian P.
purchased on 19/06/2023
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5 /5
★★★★★

Very satisfied

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Jean Michel T.
purchased on 25/07/2023
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5 /5
★★★★★

Very pleasant and large trampoline 430.

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Linda A.
purchased on 25/07/2023
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5 /5
★★★★★

Very professional 👌

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Vincent B.
purchased on 25/07/2023
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3 /5
★★★☆☆

Package arrived with difficulty, several changes of parcel relay without being informed. Once arrived, I noticed an error on my part during the order (dimensions of the jumping mat). Customer service responds quickly, I order the new one which arrives quickly. To return the incompatible jumping mat, it’s a hassle, France trampoline does not provide for the return via its carrier, so the return is at my expense and expensive. The package has been here for at least 2 weeks and still no refund. The products are of quality but the after-sales service is not up to par. Too bad. Be cautious when ordering spare parts.

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Christophe T.
purchased on 27/07/2023
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Answer from France Trampoline
Hello, Thank you for taking the time to respond to this E-Komi review. We are quite surprised. We announce a delivery time of between 3 and 6 working days in summer and your order was shipped by the DPD carrier on 21/07/2023 and delivered on 27/07/2023, which is within a period of 5 working days. The tracking link, sent by email to all our customers, clearly shows the change of relay point on 24/07/2023. For spare parts, we specify on each product page the dimensions to take to avoid any errors. For a jumping mat, you need to: 1. measure the overall diameter (outside) of the trampoline, 2. measure the length of a spring (overall, including hooks and detached from the trampoline), 3. count the number of springs. Regarding the handling of returns, it is clearly stated in our T&Cs that, unless we are at fault, all returns are at the customer's expense. Finally, as explained today by email, when you ordered several items, you selected a payment in several installments without fees and the last payment is due tomorrow, 18/08/2023. Only one item from your order has been returned and the last payment does not only cover the returned item. We are therefore obliged to wait for this payment to proceed with the refund. We strive to provide as much information as possible to our customers and to have a responsive and transparent customer service. We are available by phone and email from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm. As agreed by email today, your refund will be processed at the beginning of next week. We remain at your disposal for any further information. Best regards, The France Trampoline team.
5 /5
★★★★★

I left a phone message at 11 am, early afternoon, an advisor called me back and guided me very effectively in my choice.

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Descourtis J.
purchased on 25/07/2023
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5 /5
★★★★★

Fast delivery, seller who called us to avoid an excess order that would have been useless, you don't see that everywhere. Completely satisfied customer

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Valérie D.
purchased on 26/07/2023
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