Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest customer reviews

5 /5
★★★★★

Give a delivery time

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Salomon T.
purchased on 09/04/2012
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4 /5
★★★★☆

A big thank you for the fast delivery, the birthday was perfect. We chose a jumping up 250 trampoline, impeccable for children from 6 to 88 years old.

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Laurent P.
purchased on 26/03/2012
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5 /5
★★★★★

Very good product delivered on time.

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Stéphane R.
purchased on 30/04/2012
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5 /5
★★★★★

Product okay but the color does not match the order

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Andre C.
purchased on 05/03/2012
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5 /5
★★★★★

Nothing to report

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Sabrina L.
purchased on 09/04/2012
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4 /5
★★★★☆

Dear Sir/Madam, We apologize for this delivery issue. Our carrier is supposed to call each customer a few days in advance to establish a delivery time. Please know that during this busy period, our provider is doing its best to meet its commitments. Please accept our sincerest apologies for the inconvenience caused. We remain at your complete disposal by phone or email. Sincerely, The France Trampoline team.

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David M.
purchased on 09/04/2012
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Answer from France Trampoline
When ordering small items, 19€ for shipping is excessive, a more standard and cheaper carrier should be chosen. The ordering process is impeccable but I am very disappointed with the 2 sleeves received, made of very different fabric from the ones I already had. Customer support is very good but the last 2 people I spoke to on the phone did not give the same information, which is a shame. I will probably use the site again since I have a mischievous dog who decided to tear apart my trampoline, I am buying it piece by piece. That’s also why the 19€ shipping annoys me. I already bought a protective cover on *******, cheaper and without shipping costs (but less practical I admit, also less sturdy but under the dog's teeth, same result)
4 /5
★★★★☆

Nothing to report

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Karine D.
purchased on 27/02/2012
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5 /5
★★★★★

Everything went perfectly - from order taking to delivery. Only regret, that the net was not delivered with the trampoline due to stock shortage!

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Marie Laure B.
purchased on 02/04/2012
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Answer from France Trampoline
Dear Sir/Madam, We thank you for your feedback and apologize for this delayed delivery due to a stock shortage of nets. Our restock of protective nets will take place in about ten days. Your net will be shipped on June 15. Please feel free to contact us to track your order. We thank you for your patience. Sincerely, The France Trampoline team.
5 /5
★★★★★

Very efficient processing of the order and each delivery step.

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Jean-louis M.
purchased on 16/04/2012
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5 /5
★★★★★

Nothing to report

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Geraldine M.
purchased on 16/04/2012
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5 /5
★★★★★

The carrier did not call to schedule a delivery appointment.

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Sandrine F.
purchased on 23/04/2012
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4 /5
★★★★☆

Happy, the trampoline meets our expectations, we will see how it holds up in use. Thank you for the quick delivery.

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Fabienne F.
purchased on 25/03/2012
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5 /5
★★★★★

We are very satisfied with the service from France Trampoline. Very fast delivery, package in very good condition.

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Claude L.
purchased on 08/04/2012
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5 /5
★★★★★

Very good material, solid and reliable. Very fast delivery. Pure joy for the children!

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Julie H.
purchased on 26/02/2012
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5 /5
★★★★★

Fast delivery after making an appointment.

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Sabrina K.
purchased on 19/02/2012
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5 /5
★★★★★

Speed of order and delivery. Nothing to complain about.

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Alice G.
purchased on 21/04/2012
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4 /5
★★★★☆

Fast shipping, ease of assembly

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Sophie M.
purchased on 14/04/2012
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5 /5
★★★★★

I was completely satisfied with my order, from the phone call to customer service, through the website to delivery. Very good quality products. I recommend!!

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Raphaëlle R.
purchased on 14/04/2012
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5 /5
★★★★★

Order tracking is very clear, exemplary services.

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Caroline V.
purchased on 14/04/2012
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4 /5
★★★★☆

We are eagerly awaiting the safety net which will be delivered on June 15, thank you for everything, see you soon.

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Patrick H.
purchased on 28/04/2012
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5 /5
★★★★★

Very good process. Quick responses. However, the carrier is not up to par. Package error during delivery.

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Bernard C.
purchased on 14/04/2012
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5 /5
★★★★★

An assembly manual based on the different models of trampolines would have accelerated the assembly of the net.

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Marie France D.
purchased on 03/03/2012
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4 /5
★★★★☆

The site is very clear, the ongoing promotions are well explained. I am waiting for my order placed 10 days ago with an announced availability for 3 weeks.

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Jean-luc B.
purchased on 28/04/2012
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5 /5
★★★★★

From purchase to delivery, everything went smoothly. I am very satisfied with the service.

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Gilles V.
purchased on 30/03/2012
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5 /5
★★★★★

Very good commercial service that responded very quickly to the message.

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Yves B.
purchased on 06/04/2012
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5 /5
★★★★★

Very competent and friendly contact person

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Marie Pierre G.
purchased on 17/02/2012
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4 /5
★★★★☆

Site easy to use because it is clear

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Jean-pierre B.
purchased on 27/04/2012
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5 /5
★★★★★

Customer service in France - efficient and attentive - Quality of the trampoline top

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Benedicte T.
purchased on 24/02/2012
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5 /5
★★★★★

I am very satisfied. The contact with the sales agent was excellent. Fast delivery. I will recommend your site and your services and will reuse them personally.

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Stéphane C.
purchased on 27/04/2012
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4 /5
★★★★☆

The online process is clear.

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Denise L.
purchased on 12/04/2012
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5 /5
★★★★★

Deadline respected, easy assembly, very good quality

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Stephane M.
purchased on 16/02/2012
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5 /5
★★★★★

Phone advice: perfect. Speed of dispatch: perfect Product received: perfect So everything is perfect!!

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Valérie L.
purchased on 05/04/2012
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5 /5
★★★★★

Easy and quick phone order. The trampoline was delivered on time. The product is of very good quality.

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Richard G.
purchased on 29/03/2012
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5 /5
★★★★★

Everything is fine on this site. Point to improve: the tracking of the package which is non-existent. Between the shipping date and reception, it's nothingness. Aside from that, everything is fine.

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William S.
purchased on 29/03/2012
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5 /5
★★★★★

Send the delivery tracking number as well as the contact details of the delivery person or better yet have online tracking of the package.

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Laurent B.
purchased on 22/03/2012
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Answer from France Trampoline
Dear Sir or Madam, Thank you for your feedback, and we take your message very seriously. A tracking system for customers will be implemented very soon on our site. While we finalize this project, we provide all tracking information by phone or email. Customers just need to contact us to be kept informed of their order tracking in real time. Sincerely, The France Trampoline team.
5 /5
★★★★★

Easy and quick order; very fast delivery; perfect.

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Aline S.
purchased on 26/04/2012
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5 /5
★★★★★

The delivery: truck not suitable for the roads of Var

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Gregory V.
purchased on 22/03/2012
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4 /5
★★★★☆

On the day of delivery, it would be desirable to have a call from the delivery person at least half an hour before their arrival instead of a call one minute before their arrival.

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Patrice S.
purchased on 19/04/2012
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Answer from France Trampoline
Dear Sir or Madam, We apologize for this delivery issue. Our carrier must call each customer a few days in advance to establish a delivery time. Please know that during this busy period, our provider is doing their best to meet their commitments. We apologize for the inconvenience caused. We remain at your complete disposal. Sincerely, The France Trampoline team.
5 /5
★★★★★

I BUY ACCESSORIES FOR TRAMPOLINE

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Christelle M.
purchased on 29/03/2012
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5 /5
★★★★★

I placed my order by phone quite close to my grandson's birthday. Everything was done to be delivered on time. The assembly of the trampoline with several people went well because the instructions are clear. I was consulting your site for the first time; it provided me with the expected information. When I placed the order by phone, I received clear additional information. The people were very friendly and efficient. Suggestion: try to put an assembly model online. This could also be a selling point as the future buyer will notice a clear instruction manual, and they will have an idea of the assembly before their purchase. (if the assembly instructions do not exist on your site).

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Marie Christine M.
purchased on 15/03/2012
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Answer from France Trampoline
Dear Sir or Madam, Thank you for taking the time to detail your impressions of our services. To facilitate the assembly of our trampolines, we are currently creating explanatory videos for each range of trampoline. They will soon be available on our site. Thank you for your feedback, Sincerely, The France Trampoline team.