Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest customer reviews

4 /5
★★★★☆

Complete pack and good value for money, but the descriptions of the contents are brief. It is not specified that there are protections for the trees, but they are only 1m each. And the slack at the top is difficult to tighten because the rope is doubled to be able to attach the accessories.

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Katia D.
purchased on 28/09/2023
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5 /5
★★★★★

Top-notch! The sales team sent me an email saying that I had made a mistake in my order. Very diligent team. Thank you.

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Cedric V.
purchased on 22/09/2023
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5 /5
★★★★★

We already had the trampoline and wanted to replace a part. Quick and efficient. Top delivery. Thank you.

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Audrey P.
purchased on 25/09/2023
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1 /5
★☆☆☆☆

Attention with returns! Costs must be borne by the customer. The goods were returned in perfect condition and later it was claimed that the goods were damaged. Refund only at ***%.

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Nicole H.
purchased on 01/09/2023
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Answer from France Trampoline
Hello, we have taken note of your comment and we are sorry that our general terms and conditions confirmed at the time of ordering do not meet your expectations, but we only applied them in the context of a return. Furthermore, the return package was processed normally and the person responsible for the return only opened the package to discover the damaged item for the return. In this case, we cannot restock it and the lost profit remains at your expense according to our general terms and conditions. We ask you to take care of your package and protect it properly so that the item is safeguarded during transport. The Trampoline Technik team
5 /5
★★★★★

Nothing to report

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Pierre G.
purchased on 22/09/2023
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5 /5
★★★★★

Everything went as planned, very well!

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Augeard M.
purchased on 25/09/2023
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4 /5
★★★★☆

Good manufacturing quality, impression of solidity of the different accessories.

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Gérard G.
purchased on 19/09/2023
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3 /5
★★★☆☆

Hello, hook problem, design flaw. Problem not resolved. Best regards.

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Hervé E.
purchased on 22/09/2023
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Answer from France Trampoline
Hello, We have taken your hook problem into account. To resolve this issue, we sent new hooks by mail on Wednesday 11/10. You should receive them in the coming days. If, however, you do not receive them within a reasonable time, do not hesitate to send us a new message, and we will take the necessary measures to resolve this issue. Best regards, The France Trampoline team.
5 /5
★★★★★

I recommend, good quality and very good bounce. My son loves it.

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Victor C.
purchased on 21/09/2023
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3 /5
★★★☆☆

A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?

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Philippe B.
purchased on 13/09/2023
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Answer from France Trampoline
Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.
5 /5
★★★★★

Perfect

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Aurélie G.
purchased on 22/08/2023
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5 /5
★★★★★

Compliant and of quality, the children are happy. Excellent and fast delivery.

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Tristan L.
purchased on 15/09/2023
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5 /5
★★★★★

Very good.

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Ass S.
purchased on 20/09/2023
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5 /5
★★★★★

Very serious company that provides useful information for purchasing products.

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Marzia F.
purchased on 30/08/2023
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5 /5
★★★★★

Quality trampoline with a great warranty. The after-sales service is top-notch.

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Barbara F.
purchased on 18/09/2023
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5 /5
★★★★★

Very good. In line with my expectations.

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Annette R.
purchased on 17/09/2023
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5 /5
★★★★★

Good performance

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Laurent L.
purchased on 19/09/2023
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5 /5
★★★★★

Very good product, our little children are delighted.

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Magalie L.
purchased on 20/09/2023
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4 /5
★★★★☆

The commercial gesture mentioned was not followed up

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Violette L.
purchased on 18/09/2023
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5 /5
★★★★★

Great product with customer service attentive to feedback

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Josué Q.
purchased on 19/09/2023
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5 /5
★★★★★

Excellent treatment with the customer

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Anna C.
purchased on 19/09/2023
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5 /5
★★★★★

The product matches perfectly. Very fast shipping. Nothing to complain about, excellent service.

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Virgile T.
purchased on 18/09/2023
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5 /5
★★★★★

Quick delivery even though the seller is in France. The product matches the description and is very good.

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Sven H.
purchased on 27/08/2023
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5 /5
★★★★★

Perfect

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Caroline D.
purchased on 09/09/2023
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5 /5
★★★★★

Perfect

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Isabelle B.
purchased on 13/09/2023
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5 /5
★★★★★

I contacted by email to get advice on choosing the trampoline net I needed. I had a quick response in about 24 hours. And I was very well advised. The net perfectly matches the trampoline I have! A big thank you, I was starting to lose hope ...

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Elodie D.
purchased on 09/09/2023
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5 /5
★★★★★

I ordered a dome with a tent and hammock. Unfortunately, the tent had a weakness; so when we stretched it, one of the hooks cracked. I contacted France trampoline specifying what had happened and not really knowing what I expected from them in the end. Well, they made my son happy! They quickly sent a new tent! As after-sales service, it can't get better!

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Bénédicte B.
purchased on 10/09/2023
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3 /5
★★★☆☆

Disappointed with the return

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Claude L.
purchased on 11/09/2023
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5 /5
★★★★★

Very good

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Adelheid K.
purchased on 18/08/2023
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5 /5
★★★★★

Excellent provider and very good customer service despite a difficult order since a delivery error was made but everything was corrected in three days

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Mikael P.
purchased on 11/09/2023
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5 /5
★★★★★

The site is very clear and well detailed so that our order was exactly what we were looking for.

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Aurore J.
purchased on 08/09/2023
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5 /5
★★★★★

Excellent product and delivery on time

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Christian R.
purchased on 10/09/2023
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5 /5
★★★★★

No issues, product conforms, delivery on time, easy assembly ...

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Bernard D.
purchased on 05/09/2023
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5 /5
★★★★★

The delivery of the trampoline was quick after the order. On the site, the descriptions help to choose even if you don't know this kind of products. The assembly went well overall (we used the video tutorials). The kids are delighted!

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Audrey G.
purchased on 02/09/2023
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5 /5
★★★★★

Top customer service, easily reachable by phone. Order dispatched and received very quickly

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Maëlle G.
purchased on 06/09/2023
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5 /5
★★★★★

Very good

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Raymond G.
purchased on 05/09/2023
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5 /5
★★★★★

Very good

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Pascal B.
purchased on 05/09/2023
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5 /5
★★★★★

Order well tracked, easy refund.

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Caroline B.
purchased on 30/08/2023
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5 /5
★★★★★

Very good. Welcome, very pleasant and professional contact

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Michele A.
purchased on 05/09/2023
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5 /5
★★★★★

Excellent!

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Aurore D.
purchased on 30/08/2023
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